Estate Manager at Faircape Group

Responsibilities:

• Coordinate and manage essential estate services including maintenance ,plant assets, security, , waste disposal, and recycling.
• Implement strategic maintenance planning.
• Promote a professional, high-service culture among staff and contractors.
• Manage maintenance assistants and garden supervisor and coordinate their day-to-day duties.
• Identify and manage Estate maintenance needs and project priorities.
• Coordinate and respond proactively to resident maintenance requests
• Follow and contribute to company rosters and schedules to improve service delivery.
• Oversee and authorise maintenance requisitions for the Body Corporate and Healthcare Centre, and track delivery.
• Facilitate communication between management and contractors for streamlined service.
• Supervise on-site contractors including security,garden supervisors,  and maintenance providers.
• Monitor and manage external service providers against agreed SLAs, addressing any service or staffing issues.
• Oversee operational staff including the driver, security, maintenance assistants, and garden supervisors.
• Monitor attendance and leave, and ensure adequate task coverage at all times.
• Work with HR on recruitment, and manage time owing in collaboration with payroll.
• Train, support, and guide staff to help them reach their full potential.
• Prepare reports and recommendations for the Village Manager and trustees.
• Ensure compliance with company policies and procedures.
• Maintain clear and effective communication with residents, staff, tenants, and visitors.
• Foster strong relationships with all stakeholders through thoughtful, respectful engagement.
• Lead and manage change with minimal disruption to core activities.
• Conduct regular audits and  promptly address non-compliance.
• Address any Health & Safety risks including performing  proactive “walk-abouts” to identify and mitigate risks.
• Prioritise safety of residents and staff at all times, including during emergencies.
• Manage security contractors and maintain the Estate’s Security Operating Plan.

Qualifications:

• Tertiary Qualification in Facilities Management, Property Management, Operations Management, or a related field – Advantageous
• Health & Safety Certification (e.g. First Aid, Fire Safety, OHS training) – Advantageous