ETQA Administrator at Insurance Sector Education and Training Authority - INSETA

Key Performance Areas and Outputs

Quality Assurance of Learner Achievements and Records 50%

• Receive verification reports from Verifiers
• Check for signature and completeness, and accuracy against Learner Management Database.
• Check for number of learners enrolled for endorsement
• Check learner profiles for Unit Standard correctness, ID docs to be uploaded and other learner detail.
• Once information provided are correct as compared with NLRD for accurateness and compliance, QA status is confirmed on LMD
• In the case of non-compliance, the SDP is addressed to rectify by providing missing information on the Database.
• Provide SDP with 21 days to rectify.
• Follow up on rectification and provide a new date for QA.
• Once the new date requirements have been met, QA ids finalised.
• In the event of repeated noncompliance process is repeated indefinitely.

Query resolution and problem solving with all Learners and SDP's and Employers 40%

• Receive queries from SDP and Learners via email, telephone calls and walk ins.
• Resolve the queries which need not be escalated.
• Escalate queries which are more complex to the Certification Specialist
• Once feedback is received back from Specialist, replying response to learner or SDP is provided
• Log specific issues on Logit database provider system.
• Feedback from Logit addressed back to learner or SDP.

General Administration 10%

• Assist with planning and execution of External Integrated Summative Assessments
• Support the implementation of occupational qualifications.
• File and store departmental documentation in terms of the ETQA Policies and procedure for the SDP's in the portfolio.
• Provide administrative support to the Department
• Ad hoc venue bookings and minutes taking for ETQA Department
• Ad hoc travel and accommodation arrangements may be required

REQUIRED QUALIFICATIONS AND EXPERIENCE
Qualifications

• Minimum Requirement: Grade 12 or equivalent NQF 5 level Qualification in Public Administration or related field
• Preferred Requirement: NQF 6 Qualification in Auditing / Public Admin and Project Management qualification.

Experience

• Minimum Requirement: 1-3 Years of Monitoring and Evaluation or related administrative experience.
• Preferred Requirement: The above experience in the Seta/Public Sector environment.

REQUIRED KNOWLEDGE AND SKILLS
Knowledge

• Minimum Requirement: Knowledge of sector regulation compliance, Understanding of SETA Constitution
• Preferred Requirement: Regulation Compliance, Understanding/knowledge of relevant South African legislation including PFMA

Skills

• Minimum Requirement: Attention to detail, ability to work under pressure and meet deadline under challenging circumstances.
• Preferred Requirement: High levels of stressful working conditions and working long hours.