Events Coordinator - Chanel at The Prestige Cosmetics Group

 PURPOSE OF THE ROLE

• The Events Co-ordinator is responsible for the meticulous planning, coordination and flawless execution of brand events across both the boutique and wholesale channels. The role spans the full event lifecycle: from proactive calendar planning and multi-party coordination in the weeks before an event, through to on-the-day delivery and post-event ROI analysis.
• This is a role that rewards thoroughness and initiative in equal measure. You will be the organising force that makes extraordinary brand experiences possible, managing supplier relationships, coordinating with retail partners, ensuring all materials and logistics are in place. The strategy is set; your responsibility is to execute it to a luxury standard.
• If you are someone who thrives on detail, takes pride in getting things right and wants to understand how the world’s leading beauty brands engage their clients and build their businesses, this role will give you an exceptional platform from which to grow.

 KEY RESPONSIBILITIES

Event Planning, Coordination & Execution Excellence
The foundation of this role is precise, proactive planning. In the weeks leading up to every event, you will orchestrate a complex mix of logistics, suppliers, approvals, and communications, ensuring seamless execution reflecting the brand’s luxury positioning.

• Own the company events calendar: plan ahead, ensure all activations are briefed, resourced and confirmed well in advance.
• Source and evaluate quotes from venues, suppliers, caterers, florists, entertainment and print vendors, presenting clear recommendations that balance quality and budget.
• Manage purchase requisitions, budget tracking and GL coding with accuracy, ensuring commercial justification.
• Draft and distribute event briefs, invitations and post-event review reports to a professional standard.
• Coordinate with retail store managers, Retail Development Managers (RDMs), retailer head offices and suppliers to confirm logistics.
• Manage the ordering, tracking, and timely delivery of samples, POS materials and gifting.
• Maintain thorough records of supplier agreements, purchase orders and approvals.
• Conduct post-event performance analysis, including ROI assessment and budget reconciliation, to inform continuous improvement and support future planning.
• Identify opportunities to elevate event experiences and bring proactive ideas to the team - your initiative will be valued and encouraged.

Boutique Events — Client Acquisition & Brand Experience

• Core Focus: Create moments in our luxury boutiques that capture the Chanel heritage and innovation, deepening client loyalty and supporting client acquisition. You will execute a strategy set by the broader team and develop a deep understanding of how luxury brands engage their most valuable clients.
• Execute boutique-specific client engagement events aligned with launches and culturally relevant moments in line with brand guidelines.
• Bring the theatre of luxury retail to life: ensure every detail of the client journey from invitation through to post-event follow-up reflects the brand’s luxury positioning.
• Collaborate closely with Sales, PR, Marketing, Training, and Visual Merchandising teams; this is a highly cross-functional role and the ability to work well with others is essential.
• Co-ordinate bespoke activations for top-tier clients, including one-on-one bookings, personalised gifting, invitation management and follow-up communication.
• Schedule monthly boutique calendar activations in collaboration with RDMs and conduct event reviews that include performance analysis and ROI reporting.
• Contribute insight from local executions to regional planning cycles, helping to align boutique activity with international brand direction.

Wholesale Events — Retail Activations & Brand Presence
Core Focus: Build brand presence and drive commercial performance within multi-brand retail environments by delivering premium in-store activations across wholesale accounts. You will help bring our brands to life in spaces that are not exclusively ours requiring discipline and creativity.

• Execute the annual retail marketing calendar for wholesale accounts, working in partnership with the Marketing Team and Sales Manager.
• Book and manage in-store activation spaces and event venues; coordinate all visual and set-up elements to ensure brand guidelines are upheld in every retail environment.
• Work directly with in-store teams to maximise the commercial opportunity during activations.
• Elevate the customer journey at every stage of trade activation from the first touchpoint to post-event communication, ensuring consistent and luxury experience across all wholesale partners.
• Support ROI tracking and post-activation reporting, using data to demonstrate commercial impact and identify improvements.
• Maintain alignment across Sales, PR, Marketing, Training, and Visual Merchandising throughout the planning and execution cycle; clear communication and strong stakeholder management are key to success in this workstream.

LEADERSHIP AND CULTURE

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to and live the company's values.
• Be an active participant and ambassador in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.
• Build meaningful connections with all stakeholders.

 COMPETENCIES

• Proactive planning and meticulous organisation - you anticipate what is needed before it becomes urgent.
• Initiative and creative thinking - you bring ideas, not just execution.
• Exceptional attention to detail - the quality of the plan is reflected in the quality of the event.
• Strong interpersonal skills - you collaborate effectively with diverse stakeholders: retailers, suppliers, brand teams, and store staff.
• Commercial acumen - you understand ROI and can connect event activity to business outcomes.
• Clear and professional written and verbal communication
• Brand-consciousness - you respect and uphold brand guidelines as the non-negotiable standard.
• Resilience and adaptability - you remain composed and solutions-oriented under pressure.
• Results focus - you are motivated by delivery, not just activity.

REQUIREMENTS & QUALIFICATIONS

Essential

Advantageous

• Business degree or related tertiary qualification
• Experience in cosmetics, luxury, or premium retail environments
• Retail experience
• Eventing experience