Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the preeminent business in the distribution of luxury products in So...
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PURPOSE OF THE ROLE
- The Events Co-ordinator is responsible for the meticulous planning, coordination and flawless execution of brand events across both the boutique and wholesale channels. The role spans the full event lifecycle: from proactive calendar planning and multi-party coordination in the weeks before an event, through to on-the-day delivery and post-event ROI analysis.
- This is a role that rewards thoroughness and initiative in equal measure. You will be the organising force that makes extraordinary brand experiences possible, managing supplier relationships, coordinating with retail partners, ensuring all materials and logistics are in place. The strategy is set; your responsibility is to execute it to a luxury standard.
- If you are someone who thrives on detail, takes pride in getting things right and wants to understand how the world’s leading beauty brands engage their clients and build their businesses, this role will give you an exceptional platform from which to grow.
KEY RESPONSIBILITIES
Event Planning, Coordination & Execution Excellence
The foundation of this role is precise, proactive planning. In the weeks leading up to every event, you will orchestrate a complex mix of logistics, suppliers, approvals, and communications, ensuring seamless execution reflecting the brand’s luxury positioning.
- Own the company events calendar: plan ahead, ensure all activations are briefed, resourced and confirmed well in advance.
- Source and evaluate quotes from venues, suppliers, caterers, florists, entertainment and print vendors, presenting clear recommendations that balance quality and budget.
- Manage purchase requisitions, budget tracking and GL coding with accuracy, ensuring commercial justification.
- Draft and distribute event briefs, invitations and post-event review reports to a professional standard.
- Coordinate with retail store managers, Retail Development Managers (RDMs), retailer head offices and suppliers to confirm logistics.
- Manage the ordering, tracking, and timely delivery of samples, POS materials and gifting.
- Maintain thorough records of supplier agreements, purchase orders and approvals.
- Conduct post-event performance analysis, including ROI assessment and budget reconciliation, to inform continuous improvement and support future planning.
- Identify opportunities to elevate event experiences and bring proactive ideas to the team - your initiative will be valued and encouraged.
Boutique Events — Client Acquisition & Brand Experience
- Core Focus: Create moments in our luxury boutiques that capture the Chanel heritage and innovation, deepening client loyalty and supporting client acquisition. You will execute a strategy set by the broader team and develop a deep understanding of how luxury brands engage their most valuable clients.
- Execute boutique-specific client engagement events aligned with launches and culturally relevant moments in line with brand guidelines.
- Bring the theatre of luxury retail to life: ensure every detail of the client journey from invitation through to post-event follow-up reflects the brand’s luxury positioning.
- Collaborate closely with Sales, PR, Marketing, Training, and Visual Merchandising teams; this is a highly cross-functional role and the ability to work well with others is essential.
- Co-ordinate bespoke activations for top-tier clients, including one-on-one bookings, personalised gifting, invitation management and follow-up communication.
- Schedule monthly boutique calendar activations in collaboration with RDMs and conduct event reviews that include performance analysis and ROI reporting.
- Contribute insight from local executions to regional planning cycles, helping to align boutique activity with international brand direction.
Wholesale Events — Retail Activations & Brand Presence
Core Focus: Build brand presence and drive commercial performance within multi-brand retail environments by delivering premium in-store activations across wholesale accounts. You will help bring our brands to life in spaces that are not exclusively ours requiring discipline and creativity.
- Execute the annual retail marketing calendar for wholesale accounts, working in partnership with the Marketing Team and Sales Manager.
- Book and manage in-store activation spaces and event venues; coordinate all visual and set-up elements to ensure brand guidelines are upheld in every retail environment.
- Work directly with in-store teams to maximise the commercial opportunity during activations.
- Elevate the customer journey at every stage of trade activation from the first touchpoint to post-event communication, ensuring consistent and luxury experience across all wholesale partners.
- Support ROI tracking and post-activation reporting, using data to demonstrate commercial impact and identify improvements.
- Maintain alignment across Sales, PR, Marketing, Training, and Visual Merchandising throughout the planning and execution cycle; clear communication and strong stakeholder management are key to success in this workstream.
LEADERSHIP AND CULTURE
- Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
- Adhere to and live the company's values.
- Be an active participant and ambassador in all culture initiatives and activities.
- Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
- Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
- Contribute positively to create a harmonious working environment for all team members.
- Build meaningful connections with all stakeholders.
COMPETENCIES
- Proactive planning and meticulous organisation - you anticipate what is needed before it becomes urgent.
- Initiative and creative thinking - you bring ideas, not just execution.
- Exceptional attention to detail - the quality of the plan is reflected in the quality of the event.
- Strong interpersonal skills - you collaborate effectively with diverse stakeholders: retailers, suppliers, brand teams, and store staff.
- Commercial acumen - you understand ROI and can connect event activity to business outcomes.
- Clear and professional written and verbal communication
- Brand-consciousness - you respect and uphold brand guidelines as the non-negotiable standard.
- Resilience and adaptability - you remain composed and solutions-oriented under pressure.
- Results focus - you are motivated by delivery, not just activity.
REQUIREMENTS & QUALIFICATIONS
Essential
Advantageous
- Business degree or related tertiary qualification
- Experience in cosmetics, luxury, or premium retail environments
- Retail experience
- Eventing experience
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Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
Purpose of the Role
- The purpose of the role is to provide exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the Dolce & Gabbana brand image. This description is not all inclusive of the responsibilities.
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets.
- Focus on the make-up axis as a key driver
- Assist in setting up and driving sales at events/launches/retailer activities once certified by Dolce & Gabbana
- Provide feedback on sales/customer related issues or concerns timeously.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
- Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
- Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
- Implementation and adherence to operating procedures and policies at all times.
- Ensure adherence to asset control and security procedures.
- Execution of all responsibilities with regard to point of sale.
CUSTOMER EXPERIENCE
- Provide exceptional and consistent client experience to all customers.
- Uphold and reinforce the Customer journey and experience standards.
- Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
- Use expert makeup skills when demonstrating products to customers.
- Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
- Drive increased customer database (attraction of NEW customers).
- Implementation of CRM processes and procedures.
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company and brand values.
ADMINISTRATION
- Complete daily tracking sheets/reports and submit as required.
- Provide retail reports and updates as required.
- Assist the Store Manager and Assistant Manager as required.
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organizing
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- At least 3 years’ cosmetics experience within a retail environment
- At least 3 years’ advanced make- up experience
- Certificate in Make-Up is compulsory
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required by the retailer
- Must have own transport
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
Purpose of the Role
- The purpose of the role is to ensure the store's profitability through focusing on the business drivers: customer service - generation of turnover – operating expenses and losses - implementation of brand and company standards - establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness
KEY RESPONSIBILITIES
CUSTOMER SERVICE DELIVERY
- Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
- Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
- Ensure correct and timeous implementation of store's promotions, events and other brand communications, in accordance with brand standards
- Ensure appropriate staffing levels to support customer service requirements
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Drive IPT to a target of 2.5
- Drive brand incentives to achieve sales targets
MERCHANDISE MANAGEMENT
- Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
- Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
- Ensure data integrity through effective stock control and ensure SOP is followed
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
- Know your stock versus tester ratio to ensure that testers are used efficiently
- Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up
PEOPLE MANAGEMENT
- Assist in the recruitment of new team members
- Induct new staff members
- Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Identify training needs for team members and communicate needs to Training Manager
- Attend classroom training and ensure that staff apply this ongoing learning on counter
- Ensure an open, motivated and harmonious work environment
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Conduct weekly team meetings for on-going communication
- Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
- Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
- Conduct monthly one on ones with sales team to address performance (good and poor)
BUSINESS PERFORMANCE
- Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
- Set targets per person per day and manage the monitoring of % to target daily and weekly.
- Implement business processes of managing expenses to increase profitability
- Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
- Ensure compliance to OHASA requirements
MARKET INTELLIGENCE
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that all promotional and event directives are executed in accordance with brand guidelines
- Ensure that the store delivers appropriate merchandise and services based on brand standards and the store's specific customer profile and customer trends
STAKEHOLDER MANAGEMENT
- Ensure client experience standards are upheld and reinforced
- Build relationships with all levels of management
- CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Oversee BC’s communication to customers to ensure customer recruitment and retention
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve
ADMINISTRATION
- Daily, weekly, monthly sales tracking sheets
- Weekly and Monthly top 5 competitors
- Analyse sales and competitor reports to identify trends and sales opportunities
- Store schedules set to meet the businesses staffing needs
- Manage leave applications via ESS
- Submit claim forms for overtime, night work (holidays etc.)
- Store checklist submitted weekly
- Submit store event report including photographs to Line Manager
COMPETENCIES
- Deciding and Initiating Action
- Leading and Supervising
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics store management experience
- Must have Store Manager experience
- Certificate in Beauty/Make-Up is advantageous
- Working knowledge of MS Word, PowerPoint and Excel
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Must have retail experience
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
go to method of application »
PURPOSE OF THE ROLE
- The Boutique Manager works in synergy with the Boutique Retail Development Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Boutique Manager is responsible for supporting the Retail Development Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Retail Development Manager, they will need to step up and support with the operational standards within the boutique and continue to coach and mentor the team.
KEY RESPONSIBILITIES
- Team leader: The Store Manager guides their team towards achieving results and developing individual talents.
- Alongside the Retail Development Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
- Partners with Retail Development Manager to proactively identify, address and manage any employee relations issues in accordance with the local policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
- Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
- Boutique Administration
- Standard Operating Procedure on the Job Training implementation
Administration/Reporting
- Review and analyse all category sales
- Review all stock reports that are submitted monthly and ensure actions are taken to address identified
- Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
- Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Provide feedback on any information relating in to development within the V&A catchment area.
Business developer: The Store Manager embodies an entrepreneurial spirit.
- Works in harmony with the Retail Development Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
- Supports the Retail Development Manager in communicating retail and collateral stock needs to all necessary parties
- Takes accountability alongside the Retail Development Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
- Has a solid understanding of the business environment
- Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: The Store Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the NARS experience ritual and building long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
- Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a NARS client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always
NARS Ambassador: The Store Manager embodies the values of the brand.
- Has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Always implements and ensures respect of the uniform and grooming guidelines
Store operations: The Store Manager delivers strong operational excellence with support of their manager
- Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
- Stock Management
- Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
- Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
- Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
- Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
- New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
- Till and Cash Handling Procedures
- Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
- Ensure Company returns procedures are clear and adhered to.
- Working with the Visual Merchandising Team, ensure that the NARS Boutique merchandising guidelines are always followed.
- Responsible for ensuring clarity of Health and Safety training and procedures in each boutique
COMPETENCIES
Leadership and Management skills
- Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
- Relationships-focused: Collaborative, partnering and influencing skills
- Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
- Performance minded and decisive, strive for continuous improvement
Managing Business skills
- Strong client experience mindset
- Able to understand and synthesize business and market intelligence
- Able to write reports and proposals
- Planning, organization and change management skills
- Problem solving and dispute resolution skills
- Technology savvy and digital trend awareness
Soft skills
- Posture and communication skills: Verbal and written communication, story telling
- Curious, personal agility, continuous learner
- Self-awareness, self-confidence, and self-control/stress management
- Enthusiasm, energy and motivation
- Trustworthy with integrity/ethics
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Certificate in Beauty/Make-Up is advantageous
- Job: Sales and Service
go to method of application »
Purpose of the Role
- It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management; staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching The Prestige Cosmetics Group values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.
Duties & Responsibilities
Achieve regional sales targets
- Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
- Achieve monthly and annual set targets (sales, expense and staffing targets).
- Monitor competitor activity and plan the appropriate response.
- Implement and monitor qualitative events throughout the region to drive sales.
- Manage Beauty Consultants and promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.
Budget and Expense Management
- Manage costs and expenses within the region, so that they do not exceed sales growth or target.
- Manage expenses related to events, launches and promotions
- Manage and approve staff claims.
- Ensure staffing budget is not exceeded and monitor these expenses monthly.
Stock Management and Merchandising
- Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
- Manage fragrance stock levels in each store within the region, through actively engaging with the relevant retailer and drive “sell in” strategies within your region.
- Where applicable, manage make-up and skin care (SBT) stock levels in each beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
- Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks or abuse of these items
- Ensure the correct layouts per store as per the layouts issued and raise any concerns with the GM
- Ensure all activations/events are set up correctly and in accordance with brand standards
- Manage RTV process within set deadlines
Stakeholder Management
- Build strong relationships with the retailer (store manager; cosmetics manager; area manager; regional manager; planner and any other relevant person / department).
- Negotiate with retail partners on staff needs, retail space and promotional needs in store.
- Work in collaboration with colleagues other Head Office departments to drive and execute overall business strategy.
Administration and Reporting
- Review and analyse reports that are submitted monthly and ensure actions are taken to address identified concerns.
- Provide Sales Manager with flash reports (competitor analysis and sales).
- Provide feedback and reporting on region’s business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Develop and implement monthly store visit schedule and action plans and provide weekly feedback on progress/implementation.
- Ensure region’s compliance to all policies, procedures and values in the business, and take appropriate action where necessary.
Team/Staff Management
- Identify and recruit high performing Beauty Consultants.
- Manage succession planning and performance management of store staff.
- Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
- Oversee inducting of new staff members
- Identify training needs for Beauty Consultants and drive online learning through PCG platforms
- Coach, train and oversee the development of Beauty Consultants (customer service, product knowledge, systems knowledge, menu of services)
- Monitor the Beauty Consultants ability to drive application of learning on the job
- Review role play and coaching tracking forms to monitor skills
- Foster a work environment in region based on the PCG values.
- Drive a heathy team moral and PCG culture.
- Manage conflict at counters
- Manage daily team/people issues
- Conducts weekly team meetings for on-going communication
- Conduct monthly one on ones with all Beauty Consultants and formally review performance quarterly. Maintain written records of performance meetings.
- Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.
- Build strong relationships with the BC’s to ensure loyalty to PCG and PCG brands
COMPETENCIES
- Deciding and Initiating Action
- Leading and Supervising
- Relating & Networking
- Adhering to Principles and Values
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Setbacks
- Analysing situations
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
Minimum Requirements
- Matric
- 3-5 years relevant experience, must have retail operations experience
- 3-5 years previous management role
- Proven track record in leading teams and achieving sales targets
- Working knowledge of MS Office/Excel/PowerPoint
- Valid driver’s license
- Own car
Method of Application
Use the link(s) below to apply on company website.
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