Events Manager at Tsebo Solution

• Tsebo Facilities Solutions is looking for a Events Manager to manage and coordinate all internal and external client events to ensure seamless delivery, high-quality service, and a positive client experience. The role is accountable for planning, execution, stakeholder coordination, and continuous improvement of event services in line with contractual obligations and workplace management standards.

Duties & Responsibilities    
Event Planning & Delivery

• Plan, coordinate, and oversee all client events and meetings
• Manage event logistics including venue booking, setup, catering, and technical requirements
• Collaborate with technical teams (AV/VC) to ensure readiness and functionality
• Review event briefs and ensure all requirements are understood and delivered
• Oversee event execution, including evenings and weekends where required
• Conduct pre- and post-event reviews to drive continuous improvement

Stakeholder & Client Management

• Build and maintain strong relationships with internal teams, clients, and service providers
• Act as the primary point of contact for event-related queries
• Ensure clear communication of event expectations, timelines, and deliverables
• Handle queries, complaints, and escalations promptly and professionally
• Conduct client satisfaction checks and implement improvement actions

Operational Excellence

• Ensure all rooms and event spaces meet client specifications
• Coordinate all supporting services (catering, stationery, equipment, etc.)
• Ensure venues are prepared, cleaned, and reset before and after events
• Maintain records of lost property and report according to procedure
• Continuously improve processes to enhance efficiency and service quality

Contractual & Compliance Management

• Ensure all events are delivered in line with the Master Service Agreement
• Monitor quality, cost-effectiveness, and service consistency
• Maintain compliance with Health, Safety, Environmental, and Quality (SHEQ) standards
• Report non-conformances and manage risk proactively
• Ensure proper use, maintenance, and reporting of equipment and assets

Team Leadership

• Manage, coach, and support Events Team staff
• Allocate work and monitor performance against agreed standards
• Promote a customer-focused and collaborative team culture
• Ensure team members are trained and operate efficiently

Reporting & Administration

• Prepare and submit weekly and monthly reports
• Track event performance, client feedback, and operational metrics
• Maintain accurate documentation and records

Code of Conduct & Company Alignment

• Uphold Tsebo values, ethics, and professional standards
• Promote a positive company and client image
• Take accountability for own performance and team outcomes
• Operate flexibly to support business needs

Skills and Competencies    
Technical & Functional Skills

• Strong event planning and coordination skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Strong organisational and time management ability
• Customer service and hospitality mindset
• Basic financial understanding (quoting, cost control)
• Knowledge of contractual requirements and SLA delivery
• Problem-solving and analytical skills

Behavioural Competencies

• Working with People – Builds strong relationships and supports team success
• Adhering to Principles and Values – Demonstrates integrity and accountability
• Planning and Organising – Manages time, priorities, and resources effectively
• Customer Focus – Delivers high-quality service and client satisfaction
• Adapting and Responding to Change – Handles pressure and adjusts to evolving needs
• Achieving Results – Takes ownership and meets performance targets

Qualifications    

Education

• Grade 12 (mandatory)
• Diploma/Degree in Marketing, Events Management, or Public Relations (preferred)

Experience

• 3–5 years’ experience in events management within a corporate or hospitality environment
• Experience managing teams and coordinating multiple stakeholders