Excellent Omni-Channel Execution Manager - Stellenbosch / Sandton at The Heineken Company

Key Responsibilities:

Sales force of the future delivery

• Drive EOE standards deployment in Field Sales Force management
• Implement EOE standards in planning and deploying Sales and Merchandizing capabilities to owned Sales Force and 3rd party Sales and Merchandizing service providers
• Support strategic direction of 3rd party sales force and merchandising future capabilities building
• Embed systems and tools specified to support field sales and merchandizing force
• Support & guide capabilities team in direction of rolling out sales force of the future model in-line with EOE global standards
• Lead Change Management processes coordination across functions to support merchandising and sales forces on the ground

Management and development of a functionally competent team 

• Ensure EOE Heineken Global framework is adhered to in Sales Analytics and in Sales reporting standards
• Focus on delivering of EOE Action Plan milestones in RTC transformation
• Develop, execute and track SLA's for all 3rd party’s sales & merchandizing providers
• Budget setting, tracking, management & reporting
• Development of a clear KPI’s and processes, aligned to HBSA sales commercial targets and regional objectives in-line with EOE standards
• Develop Quarterly Sales KPI’s with a clear X+1 (stretched KPI) factor
• Routine monitoring and oversight of sales & merchandising teams' KPIs
• Maintains communication channels within and between Trade Marketing / Brand team, Regions, KA team, Third Party teams and Consumer Market Intelligence teams

Carry out standard Operational efficiency tasks to ensure: 

•     Sales & merchandizing Calls effectiveness & efficiency 
•   Optimum outlet universe coverage 

Third party Management and operational excellence

• In-line with agreed and signed-off EOE action plan ensure all Heineken Global standards and implemented and reflected correctly in local Sales Operating model
• Drive HBSA safety agenda with all stakeholders, including 3rd party, in-line with EOE Safety protocols
• Ensure communication and adherence to HBSA merchandising process, including site procedures
• Annual contract management process with 3rd party sales and merchandizing service providers including optimal budgeting & performance tracking
• Setting-up & implementing clear asset management guidelines in-line with EOE
• Drive monthly Steerco meetings between 3rd party providers & Sales Leadership
• Manage/train and address EOE gaps with all front-line sales teams 
• Liaise with global around EOE best operating practices 
• Ensure in-trade execution tracking capability and performance measurements are instituted 
• Drive effectiveness and excellence of in-store execution with field force
• Ensuing adherence to Heineken Global Fair Wage policy & governance in co-operation with CR & HR

Policy development and project management

• Development or amendment of Sales related policies, as required 
• Establish and drive ad-hoc sales related projects, as and when needed 

Job Requirements:

• University degree in Commercial field, Science or comparable is needed. 
• Broad experience of commercial (+10 years) working in sales, customer marketing, retail or planning functions, with a minimum of 5 years managing teams

Demonstrates HEINEKEN Behaviours aligned to role expectations: 

 Deliver:

• Play to win & celebrate success.
• Deliver the goods.

 Shape:

• Think consumer first.
• Make courageous moves.    

 Connect: 

• Champion a culture of belonging.
• Learn, share & reapply.

 Develop:

• Have real conversations.
• Embrace learning & growth.