HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 300 international, regional, local and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused...
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Key Performance Areas would include, but are not limited to:
- Contribute towards HSE departmental goals and improvements to achieve best practices and standards.
- Overseeing and day to day management of safety and environmental systems and ensuring OHS & ISO 14001 compliance.
- Responsible for contractor management ensuring compliance.
- Conducting training, determine training needs, awareness and orientation overviews and induction for staff and contractors.
- Conducting audits
- Conducting hazard identifications and risk assessments
- Detecting, measuring, monitoring, and reducing of non-conformances
- Responsible for efficient handling of incident and accident investigations
- Reporting on DFIR
- Drive optimisation and improvement of HSE systems and processes which enhance safety, compliance and reduce risk.
- Develop plans and review safety and risk performance against targets regularly to ensure continuous improvement.
- Provide support and guidance to all staff, visitors, and contractors so as to minimise injuries and incidents and non-conformant behaviors.
- Drive effective emergency response plans and access control/loss prevention systems.
- Champions adherence to relevant HSE policies, procedures, work instructions and SOPs
- Report status on risk, HSE status and progress to management.
- Liasing with authorities and emergency services
The successful candidate must have the following experience/skills:
- Grade 12 PLUS National Diploma in Safety or any other relevant qualification (NQF 5)
- SAMTRAC or equivalent
- 3 – 5 years safety experience in the FMCG Industry
- Sound knowledge of the OSH Act and all other Safety, Environmental and Security legislation.
- Good communication skills
- Ability to interact with people on all levels; co-ordinate and facilitate
- Computer literacy is essential.
- Ability to work independently and cope under pressure.
- Ability to organise and lead.
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Key Responsibilities
- Capturing customer orders on SAP
- Source stock according to the production methodology and stock management principles.
- Engaging with Regional Business Managers, Customers, Planners and Warehouses to obtain readiness of demand for product.
- Co-ordinate execution of orders
- Engage with Freight Forwarder on vessel availability for specific Trade lanes and Confirmation of bookings.
- Preparation of all export documentation and relevant certificates of conformance and other certificates that will be required by our customers and destination customs authorities.
- Evaluate and apply all new customs related requirements for exports on an ongoing basis.
- Check and coordinate with Tax Department to establish efficient export classification and tariff codes.
- Obtain required product certifications for all export products for customs clearance.
- Engage with Trade Quality to obtain all required export licenses required for each Country where applicable.
- Effective communication internally with Customer Service, Production, Finance and Quality, whilst externally with Customers, Transporters, and Freight forwarders
- Provide optimal level of customer service and resolve all shipment issues.
Job Requirements
Education
- Relevant Diploma or Matric with 5-years’ experience in the Wine & Spirits exports environment
- Valid IMDG code Certification
Experience
- A minimum of 5 years’ experience in Wine Export Logistics.
- A good understanding of the Process to Export Wines and Spirits.
- A good understanding of Logistics and Supply Chain.
- Be able to handle customer portfolios and management thereof.
- SAP System experience essential
- Advance Excel skills
- Excellent Communication in English both verbal and written.
- Attention to detail and analytical skills.
- Deadline driven.
- Customer focused.
- Good Time Management and prioritization ability
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KEY RESULT AREAS
- Contribute to a cost effective customer delivery operation
- Supervise loading and offloading of stock
- Liaise with Customers.
- General administration duties.
- Safeguard company property and assets.
- Supervise subordinates on an ad hoc basis
- Comply with safety and housekeeping standards
- Loading and off-loading of empties
- Loading and off-loading returns from customers
- Sorting of stock/empties when applicable
- Housekeeping on vehicle
EDUCATIONAL QUALIFICATIONS
PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES
- Valid Code 14 (EC License).
- Valid PDP (Professional Drivers Permit).
- At least 2 – 3 years’ experience in a Transport Distribution environment.
- At least 2 – 3 years’ experience in driving a horse and trailer combination
- Must be able to speak, read and write English
- Good communication and customer relationship skills.
- Must have numerical abilities
- Person must be willing to work overtime when required including weekend and public holidays
- Customer focused
- The ability to work in a team
- Previously worked on STRATO delivery app (advantageous)
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Key Responsibilities
- Ensure and assist the Distribution Centers with implementing, understanding, and complying with the Risk Management Program, the OSHACT, and any other relevant risk/security statutory requirements.
- Manage, organize and co-ordinate the region’s risk control program.
- Advise on OSHACT matters and the impact it has on the relevant sites.
- Maintain standardization of documentation and ensure the correct use and understanding at all sites.
- Ensure that best practices are applied at all Distribution Centers.
- Advise management on all non-compliances and suggest corrective actions.
- Assist sites in identifying training needs.
- Conduct regular audits and training.
- Assist Distribution Centers in rectifying noncompliance.
- Investigate opportunities to optimize the cost of risk in the region.
- Assist Distribution Centers with risk and security related contract negotiations.
- Analyze stock losses and where abnormalities exist, initiate investigation and possible solutions to minimize losses.
- Manage and report on the Region’s Insurance claims.
- Provide input to management on Opex and Capex requirements as well as advise on the relevant specifications.
- Ensure that the monthly risk report (Vehicle or non-vehicle, COIDA, Picking, etc.) is submitted to management timeously.
- Assist sites with investigations when required (risk, theft, fraud claims, motor vehicle etc.) Including assisting and liaising with SAPS and other 3rd parties.
- Ensure all relevant risk management system (ISO) documentation is updated.
- Schedule and chair accident committee meetings as per company policy and procedure.
- Analyze trends of motor vehicle accidents, incidents and propose recommendations.
- Take responsibility for projects implemented to ensure high quality standards in compliance with risk standards, local authority by laws and SANS code of good practice.
- Assist with inducting employees as and when things change (WI, WP, evacuation route etc.).
- Follow the organizations policies and procedures and identify opportunities for continuous improvement.
Experience
- A minimum of 3 years broad business background in risk management
- Computer literacy in all MS office packages
- Ability to assist and guide and influence on Risk, Health & Safety related matters.
- Ability to work independently and interact with people on all levels.
- Ability to plan, control, facilitate, co-ordinate and lead.
- Ability to work in a team.
- Sound knowledge of risk management principles and fundamentals
- Sound knowledge of the OSHACT and all other Safety and Security legislation
- Knowledge of Distell Risk control standards
- Ability to conceptualize future actions or needs to formulate plans for a function or discipline.
- Ability to analyze data and situations and recommend appropriate solutions.
- Strong investigative skills.
- Ability to communicate on all levels.
- Ability to train people on all levels.
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KEY RESULT AREAS
- Develop a premium pathway within the area
- Work with the Regional On Trade KAM to identify and contract key customers and activations.
- Develop a territory plan.
- Identify new opportunities for sales growth
- Feedback on consumer and customer insights to improve consumer experience, customer investment and brand relevance, including innovation and digital integration
- Act as an ambassador and specialist for all premium brands
- Able to convince consumers and customers of product choices in favour of HEINEKEN Beverages total portfolio
- Negotiate mutually beneficial contracts with targeted customers to ensure HEINEKEN Beverages brands are top of mind and recommended to consumers
- Develop and manage sound and credible customer relationships
- Achieve sales market share and volume for HEINEKEN Beverages premium brands
- Implement promotions according to the National Trade Marketing, brand guardrails and regional plan
- Ensure channel specific PICOS is effectively executed and entrenched in with customers
- Ensure BTL merchandising, both bespoke and catalogue is executed within pathways / hotspots and guidelines
- Create memorable brand experiences
- Manage A2QVP2 for area and ensure product quality standards (perfect serve always)
- Manage sales administration
- Manage weekend and flexible working times
- Handle customer and consumer queries and complaints effectively and timely
- Achieve targeted customer NPS scores
EDUCATIONAL QUALIFICATIONS
- Relevant Commerical Tertiary Qualification (Diploma / Degree)
PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES
- 2-3 years of FMCG or relevant commercial experience
- Experience in premium On Trade is an advantage
- A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
- Weekend work and promotions
- Persuasive selling skills & negotiation
- Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
- Sales process management :Understand the primary key drivers of sales in different channels
- Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
- Sales strategies and plans to sustain brand growth
- Sales Technology Application: Demonstrate an understanding of how technology works within the sales process
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Key Responsibilities:
Safely operate company vehicles to do collections and make deliveries to customers and distributors.
Load and unload delivery vehicles, ensuring that all products are safely and securely transported.
Follow established delivery routes and schedules, ensuring that all deliveries are made on time and in accordance with requirements.
Provide excellent customer service to all customers, answering questions and resolving any delivery issues.
Maintain accurate delivery records and documentation, including proof of delivery and invoices.
Ensure that company vehicles are well-maintained, cleaned, and fuelled, and that all maintenance and cleaning is performed in timely and cost-effective manner.
Comply with all traffic laws and regulations and maintain a safe driving record.
Ensure accurate records are kept in the vehicle logbook.
Keep the vehicle clean and without damages.
Ensure that load is evenly distributed when loading and off-loading.
Ensure that vehicle is checked by completing the vehicle checklist.
Complete preload vehicle inspection and post load vehicle inspection.
Notify Customer Delivery office of departure.
Always adhere to traffic rules and regulations as well as speed limits.
Ensure presentability and quality of products loaded and delivered.
Ensure that all KPI measures for delivery execution is achieved at all times.
On arrival at customer, inform the customer of delivery and request permission to proceed with off-loading.
Handle all customer complaints professionally and forward complaints to the relevant Stakeholders for action if needed.
Handle accidents and identified faults as per the prescribed procedure and report within 24 hours.
Complete log sheets and ensure that all documentation is correct and handled in accordance with deadlines.
Assist with device execution and crew management on hired vehicles when required from time to time due to volumes.
Ensure the safety of all personnel and that they adhere to Personal Protective Equipment requirements.
Ensure that no unnecessary breakages occur during loading and off-loading.
Carry out any ad-hoc tasks as instructed by supervisor.
Follow the company’s policies and procedures and identify opportunities for continuous improvement.
Job Requirements:
- Minimum Grade 12 (Matric) Qualification.
- A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
- A commercial driver's license is an added advantage.
- A minimum of 2 years of experience driving delivery vehicles.
- Experience in the alcoholic beverages industry is a plus.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Ability to work independently and as part of a team.
- Safe and responsible driving skills.
- Ability to operate delivery vehicles and load and unload products.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.
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Key responsibilities
- Drive functional training strategy for Supply Chain.
- Responsible for management of the end-to-end training and Supply Chain Academy operations by ensuring that annual training plans exist and are executed within budget.
- Integrate training plans and the Supply Chain Academy with the SC management and other key business groups to ensure execution of key initiatives and strategies that drive volume and profitability.
- Prepare and communicate the training strategy and training plans for the Supply Chain including selection of training initiatives and priorities.
- Deliver operational KPIs & cost performance for Training unit.
- Drive and mobilize resources, provide overall support, assistance, direction and ensure communication across all levels.
- Manage the Technical training centre and traineeship programs to ensure consistent supply of the Supply Chain talent.
- Guide the development and maintenance of training content, competency frameworks and capability programs aligned to business requirements, as well as the systems to support these initiatives e.g. Aspirations, CAD.
- Ensure the development of the training specialists and training community and general management of the function.
- Ensure appropriate governance processes and policies are in place for Training unit.
- Follow Heineken Beverages’ policies and procedures and identify opportunities for continuous improvement.
Education and Experience
- Bachelor’s degree in HR or related field.
- Min 5-8 years related experience with training and management in a professional environment.
- Experience in executing functional and technical development programmes in a supply chain environment.
- Seta accredited Assessor and Moderator will be advantageous.
- Experience in implementing programmes and processes to achieve Skills Development Act / BBBEE SD targets.
- Knowledge of the effectiveness of learning methods.
- Significant experience with effective competency development methods.
- Experience in project management and budgeting.
- Good knowledge of e-learning platforms and practices.
- Practical experience with MS Office Suite, SAP, and Learning Management Systems (LMS)
- Strong communication and negotiation with a good ability to build relations with employees and vendors.
- Strong organizational skills with business-oriented thinking.
- Demonstrated ability to maximize individual and team performance through developing and introducing relevant functional and technical development programmes and initiatives.
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Key Responsibilities
Business Partnering:
- Provide strategic HR partnership with departmental heads.
- Providing people direction to maximize performance, sound employee relations, high staff morale and devise functional strategy to unlock full potential of the talents through diversity and inclusion.
- Contribute meaningfully to drive the people agenda for the overall business success and drive optimum cost efficiencies.
Organizational Development:
- Work with the departmental heads to review fit for purpose org structures.
- Support line management with job profiles and arrange job evaluations as and when necessary.
- Facilitate rollout of functional competencies in area of responsibility.
- Train managers and employees on HEINEKEN behaviours and values.
- Assist departmental heads to interpret climate survey results and develop action plans.
Performance Management:
- Coach managers and employees on the use of the performance Management systems.
- Support line managers with calibration sessions in their areas of responsibility.
- Ensure that departments set SMART objectives in areas of responsibility.
- Prepare performance trend report and coach managers on the execution of performance improvement initiative.
Talent Management
- Work with departmental managers to identify future talent needs and prompt the People & Organizational Development team.
- Support hiring managers to fill vacant positions by utilizing fit for purpose sourcing methods.
- Manage the recruitment process to ensure completion of recruitment activities within targeted timelines.
- Provide guidance to hiring managers on employment equity targets.
- Review talent analysis report.
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Key responsibilities
- Be a co-pilot to Site teams in decision making through solicited and unsolicited advice based on financial analysis and in-depth knowledge of business operations.
- Support the business planning cycle of the Site (Strategic Plan, Annual Plan and Latest Estimates).
- Prepare and critically analyse monthly results and deliver timely management reports which include commentaries, KPIs, graphs, internal/external insights and/or benchmarks.
- Manage and assess business unit performance against standards including: OEE, O/T, costing standards, Routing on SAP and recommend performance improvement or standards adjustment.
- Analyse and report on weekly and monthly production order variances, provide early warnings on deviations, advise on corrective/mitigating actions; review loss trends; ensure that the production Bill of Materials are correct and up to date.
- Ensure reliability & integrity of accounting records (accounts and cost centres) and financial information (P&L and balance sheet) through regular controls and financial awareness of functions.
- Ensure short-term interval controls are effective. Continuously review site financial control processes and identify possible risk. Propose and implement solutions/controls to strengthen control environment and foster a culture of continuous improvement.
- Perform monthly audits to ensure adherence to internal control principles and assist in stock verification as and when required.
- Support business units to ensure adherence to financial control policies (financial, IT and materials) and procedures and good corporate governance principles & practices.
- Complete and submit Excise Accounts. Adhere to Excise policies and procedures and ensure documentation and administration is suitably maintained.
- Ensure adherence and provide necessary support to the capital expenditure process as well as ensuring validity and accuracy of the asset register.
- Involved in stock management and assist with stock takes, identification of slow moving and obsolete stock. Escalate to management team any stock risks.
- Participate in cross site audits and stock takes.
- Develop level 2 & 3 management financial competencies / capability in business unit.
Education & Experience
- Bachelor's Degree in Accounting or equivalent qualification completed.
- CIMA/ BCom Accounting honours advantages.
- Minimum of 3 years relevant experience in the area of Management Accounting and/or Controlling, ideally in Supply Chain. FMCG experience advantageous.
- Intellectual curiosity and ability to search out facts without prior process/guidance.
- Passion for delivering result, take ownership and translating insights into concise practical plans.
- Strong interpersonal/communication/influencing skills to challenge and win support and drive decision making.
- Excellent team player with strong oral and written communication skills.
- High level of cross functional cooperation: effectively partnering with various teams.
- Ability to work independently and under pressure.
- Drive for improvements and changes.
- Sound knowledge of MS office and SAP with specific importance to manufacturing.
- Ability to prepare simple/medium complexity business cases and models.
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Key Responsibilities:
- Accurate processing on cash register iro products sold.
- Control cash sales.
- Ensure correctness of invoice and Scanned Product List.
- Control and file invoices.
- Cash-up and balance cash received.
- Follow correct procedure in respect of smart-box system.
- Cash drops done frequently.
- Help to minimize stock losses.
- Assist with stock take and interim counts.
- Promote new products.
- Ensure good customer services.
- Ensure that correct documentation is completed, and correct procedures followed.
- Ensure neatness of work area and adhere to safety rules and regulations.
- Assist with regular stock control.
- Carry out any ad-hoc tasks as instructed by supervisor.
- Ensure that Operational Costs cents per litre cost is contained through continual investigation and improvement of asset utilisation.
- Follow Organization’s policies and procedures and identify opportunities for continuous improvement.
Job Requirements:
- Minimum Grade 12 (Matric) Qualification.
- A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
- 1 – 2 years' experience in a cash handling environment
- Computer literacy in MS Office, SAP, will be an advantage.
- The ability to work under pressure and meet tight deadlines.
- Excellent communication skills (both written and oral) and sound presentation skills
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Key Responsibilities:
- Accurate processing on cash register iro products sold.
- Control cash sales.
- Ensure correctness of invoice and Scanned Product List.
- Control and file invoices.
- Cash-up and balance cash received.
- Follow correct procedure in respect of smart-box system.
- Cash drops done frequently.
- Help to minimize stock losses.
- Assist with stock take and interim counts.
- Promote new products.
- Ensure good customer services.
- Ensure that correct documentation is completed, and correct procedures followed.
- Ensure neatness of work area and adhere to safety rules and regulations.
- Assist with regular stock control.
- Carry out any ad-hoc tasks as instructed by supervisor.
- Ensure that Operational Costs cents per litre cost is contained through continual investigation and improvement of asset utilisation.
- Follow Organization’s policies and procedures and identify opportunities for continuous improvement.
Job Requirements:
- Minimum Grade 12 (Matric) Qualification.
- A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
- 1 – 2 years' experience in a cash handling environment
- Computer literacy in MS Office, SAP, will be an advantage.
- The ability to work under pressure and meet tight deadlines.
- Excellent communication skills (both written and oral) and sound presentation skills
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KEY RESULT AREAS
- Effectively manage the daily administration functions
- Assist and support managers with purchase requisitions. good receipt process, purchase orders and all procurement related admin
- Ensure the correct issuing and management of petty cash
- responsible for the coordination of the ISO audits and changes to documentation
- Involvement in preparation of budgets and forecasts, including monthly coordination of Opex spends and variance analysis
- Assist at the site with regards to ICC’s and stock takes
- Ability to coordinate in the monthly variance report after obtaining and evaluating the reasons for the variances
- Ensure that distribution cents per litre is contained through continual investigation and improvement of asset utilization
- effectively coordinate the monthly internal audit function for the distribution center
- Stock take preparation and data capturing
- Improving business processes to ensure achievement of business objectives
EDUCATIONAL QUALIFICATIONS
- Valid matric certificate
- A relevant 1 - 2 year diploma or degree / advanced national certificates in administration or finance
PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES
- Minimum 6 months relevant experience in FMCG logistics / distribution environment
- Computer literacy in MS Office, SAP, SuccessFactors
- Experience meeting tight deadlines
- Excellent communication skills (both written and oral) and sound presentation skills
- The ability to work weekends, After hours, public holidays and / or shifts if necessary
- Should be willing to cover for other roles within the depot
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Key Responsibilities:
- Lead the development & deployment of a best in class Sales Enablers including SFA platform to empower sales teams and streamline efforts of our field sales force
- Track and translate user feedback and insights to Sales Enablers development roadmap
- Keep track of market trends to fuel continuous innovation in space of digital tools for sales and beyond
- Collaborate with the Global E-Business team to align on the future of Sales Enablers pool in HBSA
- Support Growth & Transformation and Sales Capabilities teams to build Sales Enablers & SFA tools knowledge; drive tools adoption across Sales Force
- Report key Sales Enablers & SFA performance KPIs across stakeholders in a clear and actionable manner
- Communicate frequently about progress and achievements, to inform and excite stakeholders about our Sales Enablers & SFA journey
- Manage Sales Enablers & SFA tool development & deployment budget
Job Requirements:
- University Degree in Business Administration / IT / E-Commerce
- Min 8 yrs relevant experience in sales / digital / D&T
- Project management skills
- Expertise in agile ways of working
- Proactive and able to work flexibly & autonomously
- Able to communicate and engage with all levels of the organisation
- Customer-focused with a high-level of curiosity
- Excellent project management skills
- Ability to work in agile cross functional teams
- Ability to learn quick and apply new knowledge (new tools/new ways of working)
- Strategic and forward looking with a continues improvement mindset
- Energetic and able to work with a big, diverse teams both internally and externally
- Strong authority amongst filed sales force & sales leadership
- Excellent communication and persuasion skills
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Key Responsibilities:
Sales force of the future delivery
- Drive EOE standards deployment in Field Sales Force management
- Implement EOE standards in planning and deploying Sales and Merchandizing capabilities to owned Sales Force and 3rd party Sales and Merchandizing service providers
- Support strategic direction of 3rd party sales force and merchandising future capabilities building
- Embed systems and tools specified to support field sales and merchandizing force
- Support & guide capabilities team in direction of rolling out sales force of the future model in-line with EOE global standards
- Lead Change Management processes coordination across functions to support merchandising and sales forces on the ground
Management and development of a functionally competent team
- Ensure EOE Heineken Global framework is adhered to in Sales Analytics and in Sales reporting standards
- Focus on delivering of EOE Action Plan milestones in RTC transformation
- Develop, execute and track SLA's for all 3rd party’s sales & merchandizing providers
- Budget setting, tracking, management & reporting
- Development of a clear KPI’s and processes, aligned to HBSA sales commercial targets and regional objectives in-line with EOE standards
- Develop Quarterly Sales KPI’s with a clear X+1 (stretched KPI) factor
- Routine monitoring and oversight of sales & merchandising teams' KPIs
- Maintains communication channels within and between Trade Marketing / Brand team, Regions, KA team, Third Party teams and Consumer Market Intelligence teams
Carry out standard Operational efficiency tasks to ensure:
- Sales & merchandizing Calls effectiveness & efficiency
- Optimum outlet universe coverage
Third party Management and operational excellence
- In-line with agreed and signed-off EOE action plan ensure all Heineken Global standards and implemented and reflected correctly in local Sales Operating model
- Drive HBSA safety agenda with all stakeholders, including 3rd party, in-line with EOE Safety protocols
- Ensure communication and adherence to HBSA merchandising process, including site procedures
- Annual contract management process with 3rd party sales and merchandizing service providers including optimal budgeting & performance tracking
- Setting-up & implementing clear asset management guidelines in-line with EOE
- Drive monthly Steerco meetings between 3rd party providers & Sales Leadership
- Manage/train and address EOE gaps with all front-line sales teams
- Liaise with global around EOE best operating practices
- Ensure in-trade execution tracking capability and performance measurements are instituted
- Drive effectiveness and excellence of in-store execution with field force
- Ensuing adherence to Heineken Global Fair Wage policy & governance in co-operation with CR & HR
Policy development and project management
- Development or amendment of Sales related policies, as required
- Establish and drive ad-hoc sales related projects, as and when needed
Job Requirements:
- University degree in Commercial field, Science or comparable is needed.
- Broad experience of commercial (+10 years) working in sales, customer marketing, retail or planning functions, with a minimum of 5 years managing teams
Demonstrates HEINEKEN Behaviours aligned to role expectations:
Deliver:
- Play to win & celebrate success.
- Deliver the goods.
Shape:
- Think consumer first.
- Make courageous moves.
Connect:
- Champion a culture of belonging.
- Learn, share & reapply.
Develop:
- Have real conversations.
- Embrace learning & growth.
Method of Application
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