Executive Head: Mea Regional Operations at Vodacom

Role Purpose

The Executive Head: MEA Regional Operations role based within Business Commercial & Operations.

To Do This, You And Your Team Will Serve As The Regional Leads For
In this role you will be engaging with the Middle East & Africa Sales Management teams on key sales areas including performance management, tools, targeting and commissions. You will also provide key sales insights that will drive the business forward.

• Ensuring sales leaders and representatives understand key processes, such as account allocation, target setting, and pipeline management, among others, in order to support a culture of operational excellence
• Keeping systems up to date, making sure that allocations or hierarchy (base management) reflect where sales team members are applying effort
• Distributing sales targets that are objective and challenge our teams to execute against our strategy
• Supporting sales in understanding the commissions scheme and directing their questions or disputes to make sure they are correctly compensated
• Making sure sales and other key stakeholders understand the data contained in reports and tools, providing accurate and timely key performance indicators
• Partnering with sales and other business leaders as a trusted business advisor, providing useful insights that will increase focus, detect areas of improvement and risks, and ultimately maximise business performance

Your Responsibilities Will Include
Analysis & Insights

• Analyse the many available sources of data, identify existing gaps and propose improvement actions that have effect on sales performance

Commissions

• Ensure the commissions scheme is well understood and serve as a point of contact for questions or disputes, working closely with commissions review boards and worker’s councils where applicable

Reporting

• Ensuring reports reflect reality and impart understanding to senior leadership to understand the data, risks, and impacts

Targets

• Ensure objective targets are distributed across all sales teams and advise Sales on the insights/understanding

Tools Adoption

• Ensure regional sales teams understand how to use global sales tools to impact performance and create a culture of operational excellence. Serve as a point of contact for feedback and continuous improvement.

The Ideal Candidate For This Role Will Have

• Matric – Essential
• 3 year Business related Degree or National Diploma essential or MBA.

Minimum 2 Years Of Experience In Telecommunications Industry

• Minimum 5 years of experience in multi-national, multi-region team management, with proven ability to execute within matrix organisations
• Minimum 2 years working in customer support / operations
• University degree with a high preference for Masters in Business Administration
• Knowledge of the telecommunications and ICT environment, ideally mobile, fixed and IT solutions experience
• Experience working on sales and customer support levels (e.g. Sales, Commercial, Business Strategy, Customer Support)
• Operational credibility proven through experience by working in sales-facing functions
• Strong analytical skills – ability to gather and cross check data, arrive at conclusions, and recommend actions that will improve sales performance
• Strong communication skills – able to explain processes and tools, adapting communications and approaches to increase awareness and adoption

Closing date of Applications: 2 October 2020