Executive Head: VB IT Fixed Services Delivery at Vodacom

Role Purpose

• Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers.  From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people.  Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent.  Vodafone is the majority shareholder of Vodacom and has a 65% share. We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed, which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience. Vodacom is on a journey to become the South Africa’s leading digital company, moving from a handset retailer & network provider into a truly digital business.

Purpose of the role 

• Facilitate the intra Technology Commercial engagement and partner with the Enterprise Business Unit (Vodacom Business) to deliver on Technology and Digital business solutions across the various Lines of Business and channels within Vodacom Business in alignment with the strategy and budget.
• The role also includes the management of the non-Mobile CRM operations and support services as well as leading, managing and nurturing the development of a diverse skilled and motivated team IT team.

Your Responsibilities will include

• Foster a strong the Techno-Commercial interface between the Business Unit, Technology and other business enabling channels
• End to end Business Unit portfolio management by leveraging Business Analysis and Solution Architecture skills to ensure an IT delivery of value to business.
• Manage the prioritisation of the Business Unit demand roadmap against company strategy, budget and capacity constraints (balancing demand against supply capacity) and ensuring business and technical counterparts are aligned to deliver.
• Manage the development and ensure sound delivery practices, design principles and solution architectures are implemented in alignment with the underlying architectures of enterprise BSS/OSS systems best practices
• Managed Product Development ensuring re-use of capabilities and product solutions and journeys which deliver on a seamless customer experience.
• Deliver IT for IT and other IT operational demands effectively to ensure ongoing availability and operation resilience
• Ensure systems availability and performance of the CRM system landscape meets divisional SLA’s.
• Manage budgets – Capital & Operational Expenditure budgeting, forecasting. Expenditure optimised and in line with business and IT for IT expectations.
• Manage suppliers to ensure performance in line with managed services KPIs, working with SCM procurement to ensure contractual obligations are met and relevant
• Develop a high performing team of permanent and contractor staff ensuring aligned with IT strategy and highly skilled to deliver in the functions assigned. 
• Lead and own the B2B architecture, ensuring all decisions regarding systems development are align with the targeted vision and ensure guidance and implementation toward this.

Leadership and teamwork

• Mirror Servant Leadership Principals and behaviour 
• Provide inspirational leadership and coaching across the Vodacom organisation to deliver business outcomes for VBIT Fixed 
• Champion of change, positioning VB IT’s way of working as a model for customer led, brand experience, new company culture and organizational development
• Create a high level of employee engagement to deliver the leading customer experience in Vodacom embracing a culture of diversity in team
• Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly 
• Actively manage relationships and alignment with Technology, specifically across Vodacom Business and International units as well as with key suppliers, partners and local markets
• Develop individuals within the team with real-time coaching, feedback and timely career and succession planning, ensuring that each individual has a documented personal development plan
• Ensure recruitment and retention programmes attract and maximise world class talent to develop a high performance team

Vendor Management

• Work with the all partners to implement architectures and solutions which will deliver IT solutions to the business and our customers
• Ensure that all strategic partners deliver on the requirements of the Company which will ultimately lead to the delivery of our Customers needs. 
• Ensure supplier management, defining and communicating vendor strategy in cooperation with Supply Chain Management and working with internal global suppliers across the Region 

The ideal candidate for this role will have:

Essential

• Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally. 
• Natural “servant” leader with excellent written and verbal  communications skills to drive alignment with the product vision 
• Strong business acumen with in-depth understanding of the contribution of the domain to the wider digital business strategy 
• Natural Problem Solver with strong technical systems background and comfortable with/thrive in environments with a high level of complexity 
• Good understanding of Fixed Line and complex systems solutions
• Excellent IT, Telecommunications and Product Development knowledge and experience 
• Proven track record for excellent achievement in IT Leadership
• Solid IT Operations and Business Operations experience 
• Solid experience in SDLC, PDLC and Design Thinking 
• Excellent collaboration skills across the business and technical domains 
• Proven experience working in an Agile delivery  
• Ability to lead and align teams cross-market / function without necessarily having direct management control 
• Has a breadth and depth of product management experience in delivery

Must have technical / professional qualifications: 

• Grade 12
• 3 year Engineering/Commerce/IT or Business related Degree  is essential  
• Minimum of 8 to 10yrs relevant experience essential in : 
• Systems Development and delivery and Portfolio Management, 
• Telecommunications industry 
• Stakeholder Management
• A minimum of 5 years’ experience in delivery of CRM BSS/OSS systems is essential, with Fixed Line, Mobile, Fibre and other broadband technologies would be an advantage 
• A minimum of 4 years’ experience in Applications Operations of large scale enterprise systems in an ITIL framework context
• A Minimum of 4-5yrs experience in a Leadership/Management role essential

Desired
Ideally will have experience of both consumer and enterprise customer experience management.
An honours or masters degree although not essential would be an advantage. 

The base location for this role is,Vodacom Campus, Midrand

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.