Latest Jobs at Vodacom

Role Purpose

The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle phases into BAU and ensuring the service is delivered as per agreed SLAs and KPIs through regular reporting and formal updates. The Service Management Delivery Specialist has a good understanding of established concepts and procedures in continuous improvement of the customer service, managed via service improvement and service development plans. And they focus on managing the customer relationship to ensure they receive the contracted service to the standard required throughout the contract term. Typically reports to the Service Management Delivery Manager.

Your responsibilities will include:

This role will integrate all required data sources across the Retail operations division & other business areas and ensure timely availability of clean, complete and accurate data and delivery of the data in the required format

• This role will design, implement and maintain performance indicators and monitoring mechanisms for various requirements at a Divisional, Group and EXCO level.
• The role will integrate all the data reports across the Retail Operations division to provide a consistent and integrated single report for analysis purpose
• This role will formulate together with the operational business unit and FBP viable business cases to validate future activities and associated costing models, including the monitoring of the delivery against the business cases to reconcile forecast and actual activity, both financial and operational performance metrics.
• Assemble and summarise data to structure sophisticated reports
   

The ideal candidate for this role will have

• Matric/Grade 12 (Essential) and
• 3 year degree essential in commerce, economics, Finance or related field.
• CIMA qualification an advantage
• A minimum of 3 years’ data & reporting and/or business analysis experience is essential with exposure to:
• Design, deliver, maintain and update a fully integrated data base of validated and accurate information
• Assist Retail analytics team with data analysis and extracts and provide relevant input to aid in the resolution of business problems
• Responsible for all Retail related reports and ensure all reporting are delivered timeously in the correct format to the correct business area with relevance to the business problem/requirements.
• Operational Retail/Support experience highly beneficial

OR

• A minimum of 5 years’ data & reporting and/or business analysis experience is essential with exposure to:
• Design, deliver, maintain and update a fully integrated data base of validated and accurate information
• Assist Retail analytics team with data analyses and extracts and provide relevant input to business problems
• Responsible for all Retail related reports and ensure all reporting are delivered timeously in the correct format to the correct business area with relevance to the business problem/requirements.

Closing date for applications: 03 December 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

• Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers.  From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people.  Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent.  Vodafone is the majority shareholder of Vodacom and has a 65% share. We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed, which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience. Vodacom is on a journey to become the South Africa’s leading digital company, moving from a handset retailer & network provider into a truly digital business.

Purpose of the role 

• Facilitate the intra Technology Commercial engagement and partner with the Enterprise Business Unit (Vodacom Business) to deliver on Technology and Digital business solutions across the various Lines of Business and channels within Vodacom Business in alignment with the strategy and budget.
• The role also includes the management of the non-Mobile CRM operations and support services as well as leading, managing and nurturing the development of a diverse skilled and motivated team IT team.

Your Responsibilities will include

• Foster a strong the Techno-Commercial interface between the Business Unit, Technology and other business enabling channels
• End to end Business Unit portfolio management by leveraging Business Analysis and Solution Architecture skills to ensure an IT delivery of value to business.
• Manage the prioritisation of the Business Unit demand roadmap against company strategy, budget and capacity constraints (balancing demand against supply capacity) and ensuring business and technical counterparts are aligned to deliver.
• Manage the development and ensure sound delivery practices, design principles and solution architectures are implemented in alignment with the underlying architectures of enterprise BSS/OSS systems best practices
• Managed Product Development ensuring re-use of capabilities and product solutions and journeys which deliver on a seamless customer experience.
• Deliver IT for IT and other IT operational demands effectively to ensure ongoing availability and operation resilience
• Ensure systems availability and performance of the CRM system landscape meets divisional SLA’s.
• Manage budgets – Capital & Operational Expenditure budgeting, forecasting. Expenditure optimised and in line with business and IT for IT expectations.
• Manage suppliers to ensure performance in line with managed services KPIs, working with SCM procurement to ensure contractual obligations are met and relevant
• Develop a high performing team of permanent and contractor staff ensuring aligned with IT strategy and highly skilled to deliver in the functions assigned. 
• Lead and own the B2B architecture, ensuring all decisions regarding systems development are align with the targeted vision and ensure guidance and implementation toward this.

Leadership and teamwork

• Mirror Servant Leadership Principals and behaviour 
• Provide inspirational leadership and coaching across the Vodacom organisation to deliver business outcomes for VBIT Fixed 
• Champion of change, positioning VB IT’s way of working as a model for customer led, brand experience, new company culture and organizational development
• Create a high level of employee engagement to deliver the leading customer experience in Vodacom embracing a culture of diversity in team
• Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly 
• Actively manage relationships and alignment with Technology, specifically across Vodacom Business and International units as well as with key suppliers, partners and local markets
• Develop individuals within the team with real-time coaching, feedback and timely career and succession planning, ensuring that each individual has a documented personal development plan
• Ensure recruitment and retention programmes attract and maximise world class talent to develop a high performance team

Vendor Management

• Work with the all partners to implement architectures and solutions which will deliver IT solutions to the business and our customers
• Ensure that all strategic partners deliver on the requirements of the Company which will ultimately lead to the delivery of our Customers needs. 
• Ensure supplier management, defining and communicating vendor strategy in cooperation with Supply Chain Management and working with internal global suppliers across the Region 

The ideal candidate for this role will have:

Essential

• Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally. 
• Natural “servant” leader with excellent written and verbal  communications skills to drive alignment with the product vision 
• Strong business acumen with in-depth understanding of the contribution of the domain to the wider digital business strategy 
• Natural Problem Solver with strong technical systems background and comfortable with/thrive in environments with a high level of complexity 
• Good understanding of Fixed Line and complex systems solutions
• Excellent IT, Telecommunications and Product Development knowledge and experience 
• Proven track record for excellent achievement in IT Leadership
• Solid IT Operations and Business Operations experience 
• Solid experience in SDLC, PDLC and Design Thinking 
• Excellent collaboration skills across the business and technical domains 
• Proven experience working in an Agile delivery  
• Ability to lead and align teams cross-market / function without necessarily having direct management control 
• Has a breadth and depth of product management experience in delivery

Must have technical / professional qualifications: 

• Grade 12
• 3 year Engineering/Commerce/IT or Business related Degree  is essential  
• Minimum of 8 to 10yrs relevant experience essential in : 
• Systems Development and delivery and Portfolio Management, 
• Telecommunications industry 
• Stakeholder Management
• A minimum of 5 years’ experience in delivery of CRM BSS/OSS systems is essential, with Fixed Line, Mobile, Fibre and other broadband technologies would be an advantage 
• A minimum of 4 years’ experience in Applications Operations of large scale enterprise systems in an ITIL framework context
• A Minimum of 4-5yrs experience in a Leadership/Management role essential

Desired
Ideally will have experience of both consumer and enterprise customer experience management.
An honours or masters degree although not essential would be an advantage. 

The base location for this role is,Vodacom Campus, Midrand

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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Role Purpose:

• The incumbent will support the Business Support Systems (BSS) strategy, refine requirements for delivering the necessary technology services to business needs, provide technical leadership on projects and provide software-related application support. Responsibilities include analyzing, designing technical stories, developing code, documenting requirements and testing of deliverables against user requirements.
   

Your responsibilities will include:

• To design, develop and implement world-class services/products solutions in line with the business requirements.
• Conduct research on and keep abreast on the latest technology trends and provide architectural inputs for development of new products and services.
• To define, implement, integrate and document technical solutions for BSS Systems which are Voucher Management System, Oracle Fusion Middleware and Database technologies.
• Ensure that systems within Business Support Systems Conforms to CyberSecurity Guidelines.
• To carry out research on network impact analysis for various business requirements (i.e. new products/services) in conjunction with the various Engineering divisions.
• To lead the project team through the deployment process of BSS systems changes.
• Provide high level support prior to products/services implementation, during products/services implementation and post products/services implementation.
• Compile User Requirements Specifications document for new products/services and systems enhancements.
• Provide technical co-ordination of BSS initiatives, and facilitate of workshops and requirements gathering sessions.

The ideal candidate for this role will have:

• Matric (Essential).
• 3 year Diploma/Degree in Electrical/Electronic/Computer Engineering, Computer Science or Information Technology (Essential).
• 3 years working experience in the Technology Industry.
• 3 years Relational Database and/or LDAP experience.
• Some development experience and working knowledge of Oracle fusion will be an added advantage.
• Must be prepared to travel.
• Work long hours when required.
• Junior Java developer.
• SQL, REST/SOAP and Json.
• LDAP and/or Relational Database Systems.
• Linux commands.
• Voucher Management System.
• Micro-services architecures.
• Research methodologies.
• Software and System Design Principles.
• Telecommunication Industry.
• Databases and eDirectory.
• Problem solving and analytical skills.
• Investigating, trouble shooting and testing.
• Project Management orientated.
• Some development experience and working knowledge of Oracle Fusion Middleware will be an added advantage.
• SDL process in product and service delivery chain.

Closing date for Applications: 24 November 2021