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Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
Role Purpose
The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle phases into BAU and ensuring the service is delivered as per agreed SLAs and KPIs through regular reporting and formal updates. The Service Management Delivery Specialist has a good understanding of established concepts and procedures in continuous improvement of the customer service, managed via service improvement and service development plans. And they focus on managing the customer relationship to ensure they receive the contracted service to the standard required throughout the contract term. Typically reports to the Service Management Delivery Manager.
Your responsibilities will include:
This role will integrate all required data sources across the Retail operations division & other business areas and ensure timely availability of clean, complete and accurate data and delivery of the data in the required format
The ideal candidate for this role will have
OR
Closing date for applications: 03 December 2021
The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.
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