Executive: People Change and Implementation at Absa Group Limited (Absa)

Job Description

KEY FOCUS AREAS

• Lead the orchestration of change across Business Banking
• Lead the development and oversee the execution of change and implementation strategies.
• Drive business readiness and adoption initiatives across the COO environment.
• Ensure alignment of change activities with strategic objectives.
• Enable speed to value and responsiveness to organisational imperatives.
• Develop and execute strategic business change communication.
• Promote stakeholder engagement and collaboration.
• Support governance, risk mitigation, and compliance in change initiatives.
• Drive continuous improvement and innovation in change practices.
• Ensure integration of change initiatives across business units.
• Use data to measure the end-to-end change cycle, generate insights, and to help make strategic business decisions

ACCOUNTABILITIES

Strategy Formulation and Execution

• Lead the development and oversee the execution of change and implementation strategies.
• Drive business readiness and adoption initiatives across the COO environment.
• Ensure alignment of change activities with strategic objectives.
• Enable speed to value and responsiveness to organisational imperatives.
• Lead the development of change and implementation strategies aligned to COO priorities.
• Guide the integration of change initiatives across systems, processes, and teams
• Translate strategic objectives into operational plans and execution roadmaps for the business area.
• Align functional priorities with business unit goals, setting clear short- and medium-term milestones.
• Support strategic initiatives through effective partnerships and structured programme delivery.
• Monitor execution progress and adjust plans to ensure alignment with business outcomes.
• Provide input into operating model and strategy formulation to support business performance.

Customer Primacy

• Champion customer-centric change initiatives that improve experience and responsiveness.
• Ensure change activities reflect customer insights and drive measurable value.
• Embed service excellence through integrated frameworks and frontline enablement.
• Use customer insights to inform operational plans and prioritise improvements.
• Enhance customer experience through process optimisation and service delivery.
• Promote customer-centric decision-making across teams.
• Represent customer needs in forums to influence service priorities.

Sustainable Growth

• Align change and implementation efforts with enterprise growth strategies.
• Mobilise teams to deliver transformation outcomes that support long-term sustainability.
• Monitor and evaluate the impact of change initiatives on business performance.
• Contribute to growth planning aligned with segment and enterprise priorities.
• Support execution of growth strategies and operational initiatives.
• Track performance against growth targets and resolve delivery barriers.
• Evaluate returns on initiatives to ensure sustainable business value.

Client-Driven Innovation and Change

• Drive innovation in change practices to enhance customer and colleague outcomes.
• Lead change programmes with clear engagement, readiness, and adoption plans.
• Influence across the organisation to embed new ways of working and digital solutions.
• Identify opportunities for innovation in products, services, or operations.
• Lead continuous improvement initiatives to enhance customer outcomes.
• Support change management efforts across delivery teams.
• Communicate change impacts and ensure stakeholder engagement.

Leading Talent

• Build and maintain change capability within the team and across the COO environment.
• Mentor and develop future leaders in change and implementation disciplines.
• Foster inclusive, high-performing teams aligned to transformation goals.
• Embed people processes and values into team routines.
• Develop team capabilities to meet business needs and future readiness.
• Foster inclusive environments that support performance and growth.
• Address people issues and support development planning.
• Mentor emerging leaders and support talent development initiatives.

Operational Effectiveness

• Lead the orchestration of change across Business Banking
• Enable speed to value and responsiveness to organisational imperatives.
• Develop and execute strategic business change communication.
• Drive continuous improvement and innovation in change practices.
• Ensure integration of change initiatives across business units.
• Ensure operational readiness for change initiatives through structured planning.
• Resolve delivery friction and enable cross-functional collaboration.
• Use data insights to improve implementation effectiveness and decision-making.
• Translate strategic goals into functional plans with clear KPIs.
• Manage budgets and resources to support business performance.
• Resolve operational dependencies and friction across teams.
• Use data insights to improve operational efficiency and outcomes.
• Continuously improve processes for agility and quality.

Digital Adoption

• Promote digital tools and platforms that support change execution and adoption.
• Identify opportunities to digitise and automate change processes.
• Monitor digital integration and ensure alignment with business outcomes.
• Use data to measure the end-to-end change cycle, generate insights, and to help make strategic business decisions
• Support digital initiatives that improve efficiency and user experience.
• Monitor platform performance and ensure integration with operations.
• Identify opportunities for automation and digitisation.

Good Governance, Risk and Compliance

• Support governance, risk mitigation, and compliance in change initiatives.
• Implement governance frameworks to support compliant change delivery.
• Lead risk mitigation efforts and ensure audit readiness across change programmes.
• Align change activities with regulatory requirements and internal controls.
• Implement governance and compliance frameworks in team routines.
• Promote risk awareness and respond to regulatory changes.
• Support audit readiness and ensure compliance adherence.
• Manage risk profile and ensure resolution feedback to stakeholders.

Data Monetisation

• Leverage data to inform change strategy and measure impact.
• Ensure data-driven decision-making in implementation planning.
• Explore opportunities to use data for performance improvement and innovation.
• Use data insights to support planning and decision-making.
• Ensure data is validated and used to drive performance.
• Promote data-driven culture and value extraction.

Stakeholder Management

• Promote stakeholder engagement and collaboration.
• Engage stakeholders across business units to ensure alignment and support.
• Manage expectations and communication to facilitate smooth change adoption.
• Build collaborative relationships that enhance delivery and transformation outcomes.
• Manage stakeholder relationships to support delivery and issue resolution.
• Align engagement with transformation priorities.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

End Date: December 31, 2025