Jobs at Absa Group Limited (Absa)

Job Description

KEY FOCUS AREAS

• Lead the orchestration of change across Business Banking
• Lead the development and oversee the execution of change and implementation strategies.
• Drive business readiness and adoption initiatives across the COO environment.
• Ensure alignment of change activities with strategic objectives.
• Enable speed to value and responsiveness to organisational imperatives.
• Develop and execute strategic business change communication.
• Promote stakeholder engagement and collaboration.
• Support governance, risk mitigation, and compliance in change initiatives.
• Drive continuous improvement and innovation in change practices.
• Ensure integration of change initiatives across business units.
• Use data to measure the end-to-end change cycle, generate insights, and to help make strategic business decisions

ACCOUNTABILITIES

Strategy Formulation and Execution

• Lead the development and oversee the execution of change and implementation strategies.
• Drive business readiness and adoption initiatives across the COO environment.
• Ensure alignment of change activities with strategic objectives.
• Enable speed to value and responsiveness to organisational imperatives.
• Lead the development of change and implementation strategies aligned to COO priorities.
• Guide the integration of change initiatives across systems, processes, and teams
• Translate strategic objectives into operational plans and execution roadmaps for the business area.
• Align functional priorities with business unit goals, setting clear short- and medium-term milestones.
• Support strategic initiatives through effective partnerships and structured programme delivery.
• Monitor execution progress and adjust plans to ensure alignment with business outcomes.
• Provide input into operating model and strategy formulation to support business performance.

Customer Primacy

• Champion customer-centric change initiatives that improve experience and responsiveness.
• Ensure change activities reflect customer insights and drive measurable value.
• Embed service excellence through integrated frameworks and frontline enablement.
• Use customer insights to inform operational plans and prioritise improvements.
• Enhance customer experience through process optimisation and service delivery.
• Promote customer-centric decision-making across teams.
• Represent customer needs in forums to influence service priorities.

Sustainable Growth

• Align change and implementation efforts with enterprise growth strategies.
• Mobilise teams to deliver transformation outcomes that support long-term sustainability.
• Monitor and evaluate the impact of change initiatives on business performance.
• Contribute to growth planning aligned with segment and enterprise priorities.
• Support execution of growth strategies and operational initiatives.
• Track performance against growth targets and resolve delivery barriers.
• Evaluate returns on initiatives to ensure sustainable business value.

Client-Driven Innovation and Change

• Drive innovation in change practices to enhance customer and colleague outcomes.
• Lead change programmes with clear engagement, readiness, and adoption plans.
• Influence across the organisation to embed new ways of working and digital solutions.
• Identify opportunities for innovation in products, services, or operations.
• Lead continuous improvement initiatives to enhance customer outcomes.
• Support change management efforts across delivery teams.
• Communicate change impacts and ensure stakeholder engagement.

Leading Talent

• Build and maintain change capability within the team and across the COO environment.
• Mentor and develop future leaders in change and implementation disciplines.
• Foster inclusive, high-performing teams aligned to transformation goals.
• Embed people processes and values into team routines.
• Develop team capabilities to meet business needs and future readiness.
• Foster inclusive environments that support performance and growth.
• Address people issues and support development planning.
• Mentor emerging leaders and support talent development initiatives.

Operational Effectiveness

• Lead the orchestration of change across Business Banking
• Enable speed to value and responsiveness to organisational imperatives.
• Develop and execute strategic business change communication.
• Drive continuous improvement and innovation in change practices.
• Ensure integration of change initiatives across business units.
• Ensure operational readiness for change initiatives through structured planning.
• Resolve delivery friction and enable cross-functional collaboration.
• Use data insights to improve implementation effectiveness and decision-making.
• Translate strategic goals into functional plans with clear KPIs.
• Manage budgets and resources to support business performance.
• Resolve operational dependencies and friction across teams.
• Use data insights to improve operational efficiency and outcomes.
• Continuously improve processes for agility and quality.

Digital Adoption

• Promote digital tools and platforms that support change execution and adoption.
• Identify opportunities to digitise and automate change processes.
• Monitor digital integration and ensure alignment with business outcomes.
• Use data to measure the end-to-end change cycle, generate insights, and to help make strategic business decisions
• Support digital initiatives that improve efficiency and user experience.
• Monitor platform performance and ensure integration with operations.
• Identify opportunities for automation and digitisation.

Good Governance, Risk and Compliance

• Support governance, risk mitigation, and compliance in change initiatives.
• Implement governance frameworks to support compliant change delivery.
• Lead risk mitigation efforts and ensure audit readiness across change programmes.
• Align change activities with regulatory requirements and internal controls.
• Implement governance and compliance frameworks in team routines.
• Promote risk awareness and respond to regulatory changes.
• Support audit readiness and ensure compliance adherence.
• Manage risk profile and ensure resolution feedback to stakeholders.

Data Monetisation

• Leverage data to inform change strategy and measure impact.
• Ensure data-driven decision-making in implementation planning.
• Explore opportunities to use data for performance improvement and innovation.
• Use data insights to support planning and decision-making.
• Ensure data is validated and used to drive performance.
• Promote data-driven culture and value extraction.

Stakeholder Management

• Promote stakeholder engagement and collaboration.
• Engage stakeholders across business units to ensure alignment and support.
• Manage expectations and communication to facilitate smooth change adoption.
• Build collaborative relationships that enhance delivery and transformation outcomes.
• Manage stakeholder relationships to support delivery and issue resolution.
• Align engagement with transformation priorities.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

End Date: December 31, 2025

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Job Description

Key Accountabilities:

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• • Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: December 23, 2025

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Job Description

Accountability: Operations Management (65%)

• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making

Accountability:   Change management (10%)

• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.
• Take over processes when projects become business as usual (BAU)

Accountability:  Risk and Control (15%)

• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
• Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity

Accountability:  Stakeholder Management (10%)

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Education

• National Diplomas and Advanced Certificates: Risk Management

End Date: December 26, 2025 

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Job Summary

• We’re looking for a dynamic Client Service Specialist to deliver an outstanding, relationship-driven experience to our Wholesale Banking clients. This role is all about providing proactive, omni-channel support and solution-based service to meet client needs holistically.

Job Description

What You’ll Do

• Deliver superior customer service and consultative support to Wholesale Banking clients.
• Resolve queries efficiently, applying specialist knowledge to ensure process integrity and continuous improvement.
• Build strong relationships with internal and external stakeholders to enhance client experience.
• Track and analyze root causes of complaints and implement improvements.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory and risk management requirements.

What We’re Looking For

• Qualifications: NQF Level 5/6 – Grade 12, Diploma or Degree.

Experience:

• Minimum 3 years in General Banking.
• At least 2 years in Customer Service and Support.

Skills:

• Transactional Banking product knowledge (Domestic & Cross-Border Payments, International Banking, Doc Trade, Exchange Control, Online Banking).
• Relationship management, risk management, negotiation, problem-solving, and data analytics.
• Strong communication and project management skills.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 20, 2025