Junior Specialist Customer Service at Absa Group Limited (Absa)

Job Summary

• We’re looking for a dynamic Client Service Specialist to deliver an outstanding, relationship-driven experience to our Wholesale Banking clients. This role is all about providing proactive, omni-channel support and solution-based service to meet client needs holistically.

Job Description

What You’ll Do

• Deliver superior customer service and consultative support to Wholesale Banking clients.
• Resolve queries efficiently, applying specialist knowledge to ensure process integrity and continuous improvement.
• Build strong relationships with internal and external stakeholders to enhance client experience.
• Track and analyze root causes of complaints and implement improvements.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory and risk management requirements.

What We’re Looking For

• Qualifications: NQF Level 5/6 – Grade 12, Diploma or Degree.

Experience:

• Minimum 3 years in General Banking.
• At least 2 years in Customer Service and Support.

Skills:

• Transactional Banking product knowledge (Domestic & Cross-Border Payments, International Banking, Doc Trade, Exchange Control, Online Banking).
• Relationship management, risk management, negotiation, problem-solving, and data analytics.
• Strong communication and project management skills.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 20, 2025