Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the creation of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Engage with Group Finco leadership, Finco Opcos, MTN Group (where applicable) and support internal stakeholders to develop, formulate a strategy and plan of execution in line with the overarching business goals and strategies as informed by Group / Opco
- Finco Executives.
- Ensure effective implementation of the strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners, and products to the OpCos
- Identify and assess new opportunities & new territories for Group Finco in the Remittance & Advanced Banking & Financial Services space
Staff Leadership and Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Attract, retain and develop a high-performance team of Product Managers, Product developers and subject matter experts
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Operational Delivery
Functional Leadership:
As the functional leader of the Remittance & Fintech Business Development vertical, the Executive is accountable to:
- Establish, monitor, and align the direction, strategy and results of the Remittance & Fintech Business Development vertical, collectively and as individual work areas
- Accountable for the revenue, growth, profitability & overall P&L for the Remittance & Fintech Business Development vertical
- Lead and drive an integrated global solution development and problem-solving philosophy
- Monitor true-value metrics to measure the impact and benefit of the function. Drive continuous improvement across all sub functions
- Generate visibility for the true-value contributions of the function within Group Finco, Business Leaders and Opcos to drive greater service acceptance and adoption
- Identify and drive M&A, JV, Partnership, Market Entry opportunities
- Drive strategic initiatives as part of the overall Finco leadership
Delivery Leadership:
As the delivery leader of the Remittance & Fintech Business Development vertical, the Executive is accountable for the following work area outcomes:
- New Business Development, Strategic Partnerships and alliance deals
- Accountable to ensure Finco processes $500 Mn remittances yearly
- New and innovative go to market value propositions for Remittance & Advanced Banking & Financial Products
- Review on an ongoing basis the performance of various Remittance & Advanced Banking & Financial Products and the uptake across the Group
- Periodically meet with Opco CEOs in country to understand the propensity for Remittance & Advanced Banking & Financial Products in the Opcos and how the Opcos can leverage off Group Finco
- Provide insights and guidance to the team to develop innovative Products which would help Group Finco become a leader in existing market and make significant in-roads into new markets and regions
- Accountable for growth in revenue through product development and definition, and execution and performance management.
- Accountable for business development growth by reviewing business plans and cases, including market specific propositions and the supporting implementation and Go to Market (GTM) plans
- Review and oversee product marketing efforts and campaigns to promote Remittance & Advanced Banking & Financial products and services as well as services from partnerships and strategic alliances
- Oversee the drive and definition of accurate and timely product and category reporting using dynamic dashboards or similar methods
- Review and sign-off business cases, frameworks, and models for the function
- Responsible for the strategy for Finco process remittance transactions through own hub
- Responsible for the strategic value chain of remittance from Europe/UK to Middle East and Africa with digital remittance experience
- Oversee and drive the introduction of new options such as virtual registration feature to push beneficiary to open an account and introduce international bill payment and merchant payment
- Ensure the team supports Opcos by distribution & merchant acquisition strategy and go to market
Governance
Strategic Meetings
- Chair strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, policies and procedures
Function Tactical
- Review all projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / make decisions regarding tactical changes
- Chair tactical meetings where required
Performance
- Monitor and analyse products performance trends from financial, competitive and operational perspectives
- Monitor performance and alignment with Group Finco global strategy
- Ensure alignment between and across other functions within the Group Finco team
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Reporting
- Report monthly to CEO: Group Finco relating to progress made in accordance with the implementation of product roadmap, growth and strategic initiatives
- Report on an adhoc basis on specific management requirements as and when necessary
- Support in the development of documents/submissions to Finco Group Exco and Group board
Managerial / Supervisory Responsibilities
- Accountable for the morale, performance, and development of the function’s human capital
- Approve work structure process before adoption by the team
- Coach and mentor direct reports
- Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
- Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
- Ensure effective management of diversity among personnel in the function
- Identify staff training and development needs and implement necessary actions
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
- Provide guidance and leadership ensuring future focus and current efficiency
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year tertiary degree (Information Technology, Management, Marketing, Bachelors of science, Engineering or related field)
- MBA or Masters (advantageous)
Experience:
- Minimum 12-15 years of significant / relevant experience in Remittance & Fintech Products
- Minimum of 6 years of relevant experience in the Banking/Financial Services environment
- Minimum of 4 years of experience in senior executive management role
- Proven experience as a Product Owner and Product Manager for Fintech/Banking/Financial Services products
- Exceptional leadership and management skills; track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
- Significant experiences in driving innovation, change and new business with a multinational
- Relevant Executive management experience with a regional or global organization
- Track record in developing, building and implementing Fintech/Banking products in emerging markets
- Experience in ecommerce and electronic payment business is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Abreast of global mind-set and best practice
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Strategy formulation
- Commercial and Value Proposition development
- Business Development
- Partnership and Alliance management
- Remittance Regulations
- Baking Regulations
- Investment & Wealth Management
- Financial Services
- Banking Products & Services
- International Payments
- Mergers & Acquisitions
Location: 216 14th Avenue Fairland Roodepoort Gauteng South Africa 219
Skills:
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
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