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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Roaming Finance Business Partner will be responsible to achieve the following objectives:
- Good understanding of the GSMA requirements and the impact on the roaming business
- Support business decision making through financial analysis and a deep knowledge and expertise of the wholesale roaming business
- End-2-End roaming account & relationship management with MTN Opcos, roaming partners and the GlobalConnect commercial team, supporting all the stakeholders with finance roaming related matters
- Review the financial clauses on all Roaming Agreements with roaming partners and assist in decision-making on whether to proceed with partnerships
- Assess financial viability of potential roaming partners to onboard by analysing the traffic profile and payment history
- Review Discount IOT agreements, analysing the impact of discounts to the wholesale roaming business and provide insight and guidance to senior management on viability
- Assist the business in developing the roaming service fee revenue budget for a 3 year period, including the budget of each Opco’s wholesale roaming revenue and expenses, taking into account the impact of discount IOT’s on the budget
- Support the wholesale roaming business Opex and Capex budget expenditure based on actual projects and cost estimations for new projects
- Develop frameworks to assist the business team to optimize spending
- Assist with review of business cases to launch new products and business models
- Assist in developing and incorporating budgets and forecasts for new lines of business within the roaming function
- Design and set up the full finance function end-to-end for new business within the roaming function, including settlement thereof
- Manage the monthly performance of actual revenue, profit/loss achieved against the approved monthly budgets
- Provide robust financial analysis based on information extracted from the FCH provider and support to the wholesale roaming business to unlock value within a proper control framework
- Ensure cash flows are well managed in terms of inflows/outflows. This includes active management of the settlement and collection arrangements with MTN Opcos, international and regional partners
- Designing and implementation of finance procedures to ensure a streamlined and centralised billing, clearing and settlements process
- Review of the RACI model and update at regular intervals for any changes to the processes and systems
- Reviewing the roaming rates to ensure the rates reported are accurate. Engaging with the business team to resolve inconsistencies
- Participate in the quarterly GlobalConnect pricing review committee
- Review investigation reports on identified errors or leakages to identify the revenue leakage root causes. Engage with the relevant stakeholders to resolve any control deficiencies identified
- Be the contact point for the business to interface with finance on the reporting of results, ensuring timely and accurate submissions
- Assist with ad hoc analysis, reports, information requested by Business, Audit, Tax etc
Job Requirements (Education, Experience and Competencies)
Education:
- CA / ACMA (CIMA) /ACCA
- Minimum 4-year degree in Finance or Business
- MBA would be an advantage
Experience:
- Minimum 2 -5 years relevant experience in telecom carrier business
- Proven business partnership record
- Good roaming carrier services business acumen
- High quality analytics
- Attention to detail
- Commitment to results (self-starting, opportunity grabber)
- People management
Competencies:
- Good understanding of the GSMA requirements
- Exposure to FCH provider
- Understanding of the full billing processes
- Good understanding of Telecom products and services
- Ability to manage and communicate with existing & potential customers in a multicultural, cross-border environment
- High calibre communication and presentation skills
- Strong analytical skills & line management skills
- Detail and process oriented
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the creation of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Engage with Group Finco leadership, Finco Opcos, MTN Group (where applicable) and support internal stakeholders to develop, formulate a strategy and plan of execution in line with the overarching business goals and strategies as informed by Group / Opco
- Finco Executives.
- Ensure effective implementation of the strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners, and products to the OpCos
- Identify and assess new opportunities & new territories for Group Finco in the Remittance & Advanced Banking & Financial Services space
Staff Leadership and Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Attract, retain and develop a high-performance team of Product Managers, Product developers and subject matter experts
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Operational Delivery
Functional Leadership:
As the functional leader of the Remittance & Fintech Business Development vertical, the Executive is accountable to:
- Establish, monitor, and align the direction, strategy and results of the Remittance & Fintech Business Development vertical, collectively and as individual work areas
- Accountable for the revenue, growth, profitability & overall P&L for the Remittance & Fintech Business Development vertical
- Lead and drive an integrated global solution development and problem-solving philosophy
- Monitor true-value metrics to measure the impact and benefit of the function. Drive continuous improvement across all sub functions
- Generate visibility for the true-value contributions of the function within Group Finco, Business Leaders and Opcos to drive greater service acceptance and adoption
- Identify and drive M&A, JV, Partnership, Market Entry opportunities
- Drive strategic initiatives as part of the overall Finco leadership
Delivery Leadership:
As the delivery leader of the Remittance & Fintech Business Development vertical, the Executive is accountable for the following work area outcomes:
- New Business Development, Strategic Partnerships and alliance deals
- Accountable to ensure Finco processes $500 Mn remittances yearly
- New and innovative go to market value propositions for Remittance & Advanced Banking & Financial Products
- Review on an ongoing basis the performance of various Remittance & Advanced Banking & Financial Products and the uptake across the Group
- Periodically meet with Opco CEOs in country to understand the propensity for Remittance & Advanced Banking & Financial Products in the Opcos and how the Opcos can leverage off Group Finco
- Provide insights and guidance to the team to develop innovative Products which would help Group Finco become a leader in existing market and make significant in-roads into new markets and regions
- Accountable for growth in revenue through product development and definition, and execution and performance management.
- Accountable for business development growth by reviewing business plans and cases, including market specific propositions and the supporting implementation and Go to Market (GTM) plans
- Review and oversee product marketing efforts and campaigns to promote Remittance & Advanced Banking & Financial products and services as well as services from partnerships and strategic alliances
- Oversee the drive and definition of accurate and timely product and category reporting using dynamic dashboards or similar methods
- Review and sign-off business cases, frameworks, and models for the function
- Responsible for the strategy for Finco process remittance transactions through own hub
- Responsible for the strategic value chain of remittance from Europe/UK to Middle East and Africa with digital remittance experience
- Oversee and drive the introduction of new options such as virtual registration feature to push beneficiary to open an account and introduce international bill payment and merchant payment
- Ensure the team supports Opcos by distribution & merchant acquisition strategy and go to market
Governance
Strategic Meetings
- Chair strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, policies and procedures
Function Tactical
- Review all projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / make decisions regarding tactical changes
- Chair tactical meetings where required
Performance
- Monitor and analyse products performance trends from financial, competitive and operational perspectives
- Monitor performance and alignment with Group Finco global strategy
- Ensure alignment between and across other functions within the Group Finco team
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Reporting
- Report monthly to CEO: Group Finco relating to progress made in accordance with the implementation of product roadmap, growth and strategic initiatives
- Report on an adhoc basis on specific management requirements as and when necessary
- Support in the development of documents/submissions to Finco Group Exco and Group board
Managerial / Supervisory Responsibilities
- Accountable for the morale, performance, and development of the function’s human capital
- Approve work structure process before adoption by the team
- Coach and mentor direct reports
- Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
- Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
- Ensure effective management of diversity among personnel in the function
- Identify staff training and development needs and implement necessary actions
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
- Provide guidance and leadership ensuring future focus and current efficiency
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year tertiary degree (Information Technology, Management, Marketing, Bachelors of science, Engineering or related field)
- MBA or Masters (advantageous)
Experience:
- Minimum 12-15 years of significant / relevant experience in Remittance & Fintech Products
- Minimum of 6 years of relevant experience in the Banking/Financial Services environment
- Minimum of 4 years of experience in senior executive management role
- Proven experience as a Product Owner and Product Manager for Fintech/Banking/Financial Services products
- Exceptional leadership and management skills; track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
- Significant experiences in driving innovation, change and new business with a multinational
- Relevant Executive management experience with a regional or global organization
- Track record in developing, building and implementing Fintech/Banking products in emerging markets
- Experience in ecommerce and electronic payment business is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Abreast of global mind-set and best practice
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Strategy formulation
- Commercial and Value Proposition development
- Business Development
- Partnership and Alliance management
- Remittance Regulations
- Baking Regulations
- Investment & Wealth Management
- Financial Services
- Banking Products & Services
- International Payments
- Mergers & Acquisitions
Location: 216 14th Avenue Fairland Roodepoort Gauteng South Africa 219
Skills:
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the development of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans, and roadmaps to Opcos
- Conduct regular review of the sub-functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Identify and assess new growth opportunities in the Advanced Banking & Financial Product space
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective product strategy
Operational Delivery
Functional Leadership:
As the functional leader of the Advanced Banking & Financial Products function, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the function collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Monitor true-value metrics to measure the impact and benefit of the function to Finco. Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the function, the General Manager is accountable for the following work area outcomes:
- Responsible & Accountable for the development and growth of the Advanced Banking & Financial Products portfolio for the Group
- Responsible for sales, revenue growth and P&L management for the Advanced Banking & Financial Products portfolio
- Oversee product development of Advanced Banking & Financial products in line with customer needs
- Oversee and drive implementation of products in the Opcos for localisation
- Oversee development & roll out new releases and upgrades within the existing product suite
- Support Finco Opcos through distribution & merchant acquisition strategy and go-to-market
- Lead and Drive partnerships to ensure business growth
- Lead the development & roll out projects to enable achievement of Finco Opco delivery targets
- Collaborate with Fintech Business Development & Expansion team to Identify new market opportunities
- Monitor and ensure required compliances for Banking & Financial products & services
Collaboration/Coordination
- Ensure strong interlock and collaboration with other Finco product verticals (Payments & E-commerce, BankTech, InsureTech etc.)
- Ensure that appropriate support and coordination is provided to the Opcos
- Collaborate with Opco teams for localisation and implementation of products
- Support Finco Opcos in developing and growing the customer base, identify customer needs, and promote Group Finco’s Advanced Banking & Financial products and services
- Ensure consistency and the sharing of best practices across Opcos product development & localisation
- Active collaboration with Opco teams to ensure risk and regulatory compliance
Staff Leadership and Management
- Build and manage a high-performance team by providing leadership, role clarity, training and career development
- Recruit, develop and retain people with outstanding skills, qualifications and potential
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program in accordance with HR policy and legislation
- Develop and implement a training plan to build and develop skills within the team
- Accountable for a customer centric culture and shift to legendary service provision
- Build talent by identifying and developing new leaders for the respective environment
- Employee relations and collaborative teamwork
- Manage Employment Equity and diversity
- Coaching and guidance of subordinates
- Build professionalism, loyalty, and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Living the Group Finco brand – changing and influencing employee’s behaviour ·
- Display an understanding of the strategic nature of effective leadership in the organisation
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Group Finco” and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance
Operational, Tactical and Strategic Meetings
- Hold strategic meetings, ensure relevant participation, and provide guidance and support in the various discussions
- Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Sign off approval on new initiatives
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, SLA policies and procedures
Escalations
- Resolve and provide guidance to escalations that have impact on critical path of service delivery
- Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Function Tactical
- Review projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / provide guidance on decisions regarding tactical changes
Performance
- Define the standards and set targets for performance across the function and identify the parameters for measurement of performance
- Monitor performance against business plans (i.e. business plan tracking) as well as alignment with the global strategy and industry best practices
- Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
- Contribute to the business planning & forecasting process
Reporting
- Report on a periodic basis to leadership relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
- Ensure delivery of revenue and growth targets
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key external stakeholders: External contractors & partners
- Key internal stakeholders:
- Group Finco verticals
- Finco Opcos
Job Requirements (Education, Experience and Competencies) (1/2)
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
Experience:
- Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / banking industry /financial sector specifically in developing portfolio based Financial & Banking products
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Proven experience in leading and managing Advanced Baking & Financial products in a global multi country environment
- Experience working in a global/multinational enterprise
- Hands on experience in managing and implementing Fintech/Banking products & services
- Experience with Agile delivery and Development Operations frameworks
- Pan Africa multi-cultural experience is advantageous
- Understanding emerging markets advantageous
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Banking regulations and laws
- Product development
- Financial Asset Classes
- Investment & Wealth Management
- Open Banking
- D2C and B2B Banking Models
- AML and Compliance
- Agile delivery and Development Operations frameworks
- Project & product management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team player
Location: 216 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the creation of the sub-functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective Business Development strategy
- Strategic responsibilities include contributing to the product strategy and product roadmap for International Payments
Staff Leadership and Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Build and manage a high-performance team of both market & opportunities exploration and Project Management Experts
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Operational Delivery
Functional Leadership:
As the functional leader of the Fintech Business Development & Expansion vertical, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the function collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Lead all new partnership and business development initiatives
- Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
- Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the Fintech Business Development & Expansion vertical, the General Manager is accountable for the following work area outcomes
- Lead the identification and viability analysis of new market entry, new products and business opportunities including those presented by potential partners
- Provide guidance and advice in exploring M&A, Joint Venture deals and Partnership opportunities as required
- Ensure the setting up and monetization of strategic deals through global partnerships, joint ventures, funding partners, local partners and sales channels (financial services)
- Ensure strategy & plans execution through the Opcos and the PMO team
- Lead the due dilligence, market analysis, value case, value proposition and business case development to be presented to senior leadership for approval
- Design & oversee the building of the International Payments product / service offerings that adequately meet the needs of Finco’s clients and customers
- Collaborate and interface with product owners, key stakeholders, and programs for relevant strategy development
- Identify, generate, and manage strategic partnerships from start to execution
- Develop unique GTM strategies for existing and new product or new market
- Identify new prospective opportunities & partnerships, track and diligently follow up all prospects to continually feed the Business Development pipeline
- Develop and maintain bank of sources and contacts that support opportunities identification and development
- Ensure relevant leads and opportunities are captured ahead of competitors, ensuring the competitive advantage of Group Finco
- Put the right risk mitigation framework in place to ensure protection of the identified business opportunities identified
- Obtain buy in from the Executive team to give priority to proposed ventures and allocate the necessary resources to secure contractual agreements with strategic partners
- Maintain close relationships with all the relevant international stakeholders, to ensure that Group Finco is well positioned to harness the opportunities created in new/existing territories
- Provide guidance to management on new Business Development opportunities, aligned to either the current business verticals or new business opportunities in new product/service offerings or markets
- Develop and Review business cases for new strategic partnerships and alliances
- Negotiate and be responsible for all contracts, closely following all established ways of working and protocols
- Develop the identified strategic synergies within the Fintech business & each product vertical
Governance
Strategic Meetings
- Hold strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions.
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Review all projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Develop and manage budgets
- Sign-off / make decisions regarding tactical changes
- Chair tactical meetings
Performance
- Monitor performance and alignment with Group Finco global strategy
- Monitor & drive performances of Opcos with regard to BD and Project Execution
- Ensure alignment between other functions within Group Finco teams
Reporting
- Report on a periodic basis to the Executive: Remittance & Fintech Business Development relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Develop and manage function’s budgets in line with business objectives
- Develop and manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key Internal stakeholders:
- Executive team
- Business / Product verticals in Group Finco
- Group Finco Support functions
- Opcos
- Governance Forums
Key External stakeholders:
- Clients /Partners
- Technological & Operational providers
- Commercial and Strategic partners
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year tertiary degree (Business Management / Administration / Development, Marketing, Finance, or related field)
- MBA or Masters (advantageous)
Experience:
- Minimum of 10-12 years post qualification experience with a Global Brand plus at least 4 years in Fintech / banking industry /financial sector
- At least 7 years’ experience in business development, sales, client relations management
- Experience in partnership management, strategy key account management, M&A operations is a plus
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Excellent understanding and knowledge of Fintech/Banking products & services
- Excellent understanding of business development, sales and client relations methods, techniques, and best practices
- Experience in supporting, influencing and committing different operations towards specific business strategy & plans
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Business Development
- Partnerships & Alliances
- Client relationship management
- Business market strategy
- Market Entry Strategy
- GTM
- Mergers & Acquisitions / Deal Advisory
- Business Case Development & Analysis
- Value Proposition Development
- International Payments and Transfers
- Project Management
- Product Development & Management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
Location: 16 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
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About the job
Mission/ Core purpose of the Job:
- To ensure successful service delivery enablement to MTN Customers (consumer/enterprise/digital) through effective project management.”
Detailed Description
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
- Project Execution Planning:
- Responsible for the execution planning in the region including the scheduling of project resources required to meet and exceed project targets
- Responsible for obtaining the project implementation deliverables including order specifications and milestone target dates from Project Manager
- Ensures the allocation of planned work to appointed contractors/suppliers in accordance with contractual obligations
- Ensuring that suppliers/contractors are aware about the capacity and capabilities required to support MTN
- Allocation of accountable project engineers within the region
- Ensuring the communication plan between the implementation team, Project Manager and the commercial teams are clearly defined and understood within the region
- Attend project kick-off meeting to clarify complete corporate customer requirements and deliverables pertaining to transmission and radio access infrastructure.
Project Execution Management:
- Accountable for end-to-end implementation of all approved projects within the region.
- Ensure that leased FTTx and microwave transmission links are supplied to EBU Customers within agreed target dates and quality standards.
- Ensure that required Access infrastructure such as macro, micro and indoor DAS, TX high sites etc… are supplied within agreed target dates and quality standards.
- Ensure that the responsible project engineers and suppliers are diligent in the updating of Network Information Management System.
- Monitor all output related workflow actions and ensure that they are completed in accordance with the project plan dates.
- Monitor all input related workflow actions by contractors and ensure they are completed promptly in accordance with the project plan dates and contracted SLAs.
Project Risk Management:
- Proactively identify quality and schedule delivery risks and generate risk mitigation alternates for the Project Manager.
- Apply active operational decision-making in the best interests of MTN and its Customers
Project Reporting:
- Provide weekly project progress reports to Project Manager.
- Provide implementation feedback to Project Manager on ad-hoc basis.
- Ensure the supply of accurate and good quality reports.
Project Stakeholder Management:
- Collaborate and liaise with the other departments and work streams in order to assist in the facilitation of a seamless integration of all relevant access technologies
- Ensure that suppliers/contractors espouse MTN values at all times
- Attend all meetings involving scope change and communicate impact thereof
Project Close Out:
- Attend project close-out meetings to confirm deliverables pertaining to transmission and radio access infrastructure are in accordance with corporate customer requirements and deliverables.
Special Projects and Support:
- Assist with managing special projects as and when required.
- Assist head office during tender evaluations.
- Assist head office staff in responding to RFPs.
- Assist in the POCs and field trials of new supplier solutions.
- Assist Project Managers and Process analysts in process optimisation initiatives.
Job Requirements
Education:
- Minimum 3 year diploma/degree in engineering/technology
- Fluent in English
Experience:
- Minimum of 3 Years experience in the telecommunication industry (preferably in the Radio & Transmission Implementation environment). Sound project management experience will be advantageous.
Note: Should you not hear from MTN within 14 working days, please consider your application as unsuccessful.
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The SM: FiberCo (HR Partner) will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Cascade the HR strategy to FiberCo Opcos aligned with the overarching business goals, under oversight of GlobalConnect CHRO
- Oversee regular review of the HR strategy and roadmap, under oversight of the CHRO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Provide inputs & drive HR programs & initiatives in the FiberCo Opcos, elicit inputs from relevant parties
- Provide inputs to and ensure adequate risk mitigation and controls in the function
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to the CHRO
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Review and finalise objectives, targets and budgets for the function, under oversight of CHRO
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CHRO as and when required
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
Performance
- Monitor performance and alignment with overall FiberCo OpCo HR strategy
- SLA approval and exception performance review
Reporting
- Report on a monthly basis to the CHRO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage project initiative budgets in line with business objectives, under oversight of MD/CEO
- Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CHRO
Operational Delivery
Strategic Advisory FiberCo
- Drive the strategic plan of HR operations in collaboration with FiberCo Opco HR heads
- Coordinate and support activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS.
- Manage FiberCo related manpower planning and budgeting for the company personnel costs and HR Operation department OPEX and CAPEX.
- Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.
Talent Acquisition, Recruitment & On-boarding
- Support and where applicable manage the process of recruitment and onboarding for FiberCo.
- Oversee & manage the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standards
- Administer the recruitment cost (OPEX) in addition to recruitment budget management.
- In collaboration with Opco HR teams, advertise vacancies through official channels, perform shortlisting, manage e-recruitment on hirevue, share results, arrange and conduct interviews in collaboration with concerned teams and consolidate and share feedbacks to obtain needed approvals.
- Supervise selection criteria and prioritisation of applicants.
- Oversee process of conducting reference, qualifications and MIE checks appropriately.
- Prepare and submit the company offer to the selected candidate (where applicable)
- Coordinate with in-country Opco HR teams for local hires & recruitment activities
- Providing professional support and advice on recruitment issues to Line/ departmental Managers.
- In collaboration with HR Operations team design and manage the on-boarding programme for new joiners, prepare invitations, materials and logistics with concerned parties.
FiberCo Opco People Transition & Change Management
- Manage and Lead the people transition activities for new FiberCo Opco go-lives Coordinate with Opco HR teams for the identification and transfer of employees to FiberCo
- Coordinate & socialize the FiberCo organization structure with Opco HR teams and other stakeholders as required
- Manage the organization blueprint & structures for the FiberCo Opco launch
- Maintain overall headcount and staff cost budget for FiberCo Opco roll outs in line with overall budgets and management decisions
- Provide change management oversight and support to the FiberCo Opcos
- Collaborate with Opco HR teams to ensure smooth and seamless transition to the FiberCo entity with regard to impacted employees
- Ensure transition of people and HR go-live activities are completed in line with the overall project timelines
- Ensure local Opco support and adherence to local Opco labour laws and regulations during transfer/ transition
- Oversee onboarding of transitions/transferred employees to the new FiberCo entity
HR Business Partnership
- Ensure effective implementation of HR policies in the FiberCo Opcos, ensuring that all Opcos comply with the set policies
- Where applicable provide advisory support to ensure regional employment and labour guidelines, laws and regulations are duly complied with
- Provide inputs for training needs assessment and infusion of training programs in the FiberCo Opcos
- Support OD, Talent Performance & Learnings teams in GlobalConnect to drive initiatives with the Opco FiberCos
- Provide consolidation/ coordination support with FiberCo Opcos with regard to Organization Design, Performance Management and Learning
- Provide guidance and support to FiberCo Opco HR teams and liaise with GlobalConnect HR team internally
- Engage with GlobalConnect FiberCo business unit where required to support FiberCo Opco HR teams
Job Requirements (Education, Experience and Competencies)
- Education:
- Degree / diploma in Human Resources / Personnel Management or related field
- MBA or Post Graduate Diploma in Human Resources is advantageous
- English and Arabic (as advantage)
Experience:
- Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
- Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry will be advantageous
- Experience working in a global/multinational enterprise with a good understanding emerging market
- Proven experience in HR Operations, Rewards & Payroll administration & operational business partnering
- Experience working in a global/multinational enterprise with a good understanding emerging markets
- Knowledge of local labour laws and employee regulations
- Worked across diverse culture and geographies.
Competencies:
Functional Knowledge:
- HR policies and procedures
- Manpower Planning & Budgeting
- Recruitment & Onboarding
- HR Operations and Service delivery
- Rewards, Recognition & Reporting
- Pay structure & employee taxation
- Business Partnering
Skills
- Relationship/People management
- Analytics & interpretation
- Project management
- Conflict management
- Continuous improvement
- Delivery focused
- Negotiations
- Innovation
- Relationship building
- Presentation
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Strategy Development and Implementation
- Lead the development of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans, and roadmaps to Opcos
- Conduct regular review of the sub-functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Identify and assess new growth opportunities in the Remittance space
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective Remittance strategy
Operational Delivery
Functional Leadership:
As the functional leader of the Remittance function, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the Remittance function collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Monitor true-value metrics to measure the impact and benefit of the function to Finco. Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the Remittance function, the General Manager is accountable for the following work area outcomes:
- Responsible & Accountable for the development and growth of the Intra Africa and Global Remittance product portfolio for the Group
- Oversee product development of remittance products in line with customer needs.
- Oversee and drive implementation of remittance products in the Opcos for localisation
- Oversee development & roll out new releases and upgrades within the existing product suite
- Support Finco Opcos through distribution & merchant acquisition strategy and go-to-market
- Lead and Drive partnerships to ensure business growth
- Oversee and drive the process for Group Finco to process some remittance transactions through own hub
- Oversee and drive the full value chain of remittance within the Group Finco regional footprint with digital remittance experience
- Oversee and drive the full value chain of remittance from Europe/UK to Middle East and Africa with digital remittance experience
- Lead the development and corridor roll out projects to enable achievement of Finco Opco delivery targets
- Drive the development and launch of new options such as viral registration feature to push beneficiary to open an account and introduce international/ regional bill payment and merchant payment
- Responsible to introduce new options such as viral registration feature to push beneficiary to open a MFS account and introduce international bill payment and merchant payment
- Responsible for Relationship Management in international remittance business and local partner projects
- Collaborate with Fintech Business Development & Expansion team to Identify and open new corridors / countries for inward and outward remittances
- Monitor and ensure required compliances for international remittance business within the organization and with each corridor, partner
Collaboration/Coordination
- Ensure that appropriate support and coordination is provided to the Opcos
- Collaborate with Opco teams for localisation and implementation of remittance products
- Support Finco Opcos in developing and growing the customer base, identify customer needs, and promote Group Finco’s remittance products and services
- Ensure consistency and the sharing of best practices across Opcos product development & localisation
- Accountable for the coordination of efforts to develop technical capabilities in Remittance across all Opcos
- Active collaboration with Opco teams to ensure risk and regulatory compliance
Staff Leadership and Management
- Build and manage a high-performance team by providing leadership, role clarity, training and career development
- Recruit, develop and retain people with outstanding skills, qualifications and potential
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program in accordance with HR policy and legislation
- Develop and implement a training plan to build and develop skills within the team
- Accountable for a customer centric culture and shift to legendary service provision
- Build talent by identifying and developing new leaders for the respective environment
- Employee relations and collaborative teamwork
- Manage Employment Equity and diversity
- Coaching and guidance of subordinates
- Build professionalism, loyalty, and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Living the Group Finco brand – changing and influencing employee’s behaviour ·
- Display an understanding of the strategic nature of effective leadership in the organisation
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Group Finco” and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance
Operational, Tactical and Strategic Meetings
- Hold strategic meetings, ensure relevant participation, and provide guidance and support in the various discussions
- Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Sign off approval on new initiatives
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, SLA policies and procedures
Escalations
- Resolve and provide guidance to escalations that have impact on critical path of service delivery
- Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Function Tactical
- Review projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / provide guidance on decisions regarding tactical changes
Performance
- Define the standards and set targets for performance across the function and identify the parameters for measurement of performance
- Monitor performance against business plans (i.e. business plan tracking) as well as alignment with the global strategy and industry best practices
- Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
- Contribute to the business planning & forecasting process
Reporting
- Report on a periodic basis to leadership relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
- Ensure delivery of revenue and growth targets
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key external stakeholders: External contractors & partners
- Key internal stakeholders:
- Group Finco verticals
- Finco Opcos
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
Experience:
- Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / banking industry /financial sector specifically in Remittance
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Proven experience in leading and managing Remittance products in a global multi country environment
- Experience working in a global/multinational enterprise
- Hands on experience in managing and implementing Fintech/Banking products & services
- Experience with Agile delivery and Development Operations frameworks
- Pan Africa multi-cultural experience is advantageous
- Understanding emerging markets advantageous
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Remittance regulations and laws
- Product development
- Global money transfer process
- AML and Compliance
- Agile delivery and Development Operations frameworks
- Project & product management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
Location: 16 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
Method of Application
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