Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the creation of the sub-functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective Business Development strategy
- Strategic responsibilities include contributing to the product strategy and product roadmap for International Payments
Staff Leadership and Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Build and manage a high-performance team of both market & opportunities exploration and Project Management Experts
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Operational Delivery
Functional Leadership:
As the functional leader of the Fintech Business Development & Expansion vertical, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the function collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Lead all new partnership and business development initiatives
- Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
- Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the Fintech Business Development & Expansion vertical, the General Manager is accountable for the following work area outcomes
- Lead the identification and viability analysis of new market entry, new products and business opportunities including those presented by potential partners
- Provide guidance and advice in exploring M&A, Joint Venture deals and Partnership opportunities as required
- Ensure the setting up and monetization of strategic deals through global partnerships, joint ventures, funding partners, local partners and sales channels (financial services)
- Ensure strategy & plans execution through the Opcos and the PMO team
- Lead the due dilligence, market analysis, value case, value proposition and business case development to be presented to senior leadership for approval
- Design & oversee the building of the International Payments product / service offerings that adequately meet the needs of Finco’s clients and customers
- Collaborate and interface with product owners, key stakeholders, and programs for relevant strategy development
- Identify, generate, and manage strategic partnerships from start to execution
- Develop unique GTM strategies for existing and new product or new market
- Identify new prospective opportunities & partnerships, track and diligently follow up all prospects to continually feed the Business Development pipeline
- Develop and maintain bank of sources and contacts that support opportunities identification and development
- Ensure relevant leads and opportunities are captured ahead of competitors, ensuring the competitive advantage of Group Finco
- Put the right risk mitigation framework in place to ensure protection of the identified business opportunities identified
- Obtain buy in from the Executive team to give priority to proposed ventures and allocate the necessary resources to secure contractual agreements with strategic partners
- Maintain close relationships with all the relevant international stakeholders, to ensure that Group Finco is well positioned to harness the opportunities created in new/existing territories
- Provide guidance to management on new Business Development opportunities, aligned to either the current business verticals or new business opportunities in new product/service offerings or markets
- Develop and Review business cases for new strategic partnerships and alliances
- Negotiate and be responsible for all contracts, closely following all established ways of working and protocols
- Develop the identified strategic synergies within the Fintech business & each product vertical
Governance
Strategic Meetings
- Hold strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions.
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Review all projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Develop and manage budgets
- Sign-off / make decisions regarding tactical changes
- Chair tactical meetings
Performance
- Monitor performance and alignment with Group Finco global strategy
- Monitor & drive performances of Opcos with regard to BD and Project Execution
- Ensure alignment between other functions within Group Finco teams
Reporting
- Report on a periodic basis to the Executive: Remittance & Fintech Business Development relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Develop and manage function’s budgets in line with business objectives
- Develop and manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key Internal stakeholders:
- Executive team
- Business / Product verticals in Group Finco
- Group Finco Support functions
- Opcos
- Governance Forums
Key External stakeholders:
- Clients /Partners
- Technological & Operational providers
- Commercial and Strategic partners
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year tertiary degree (Business Management / Administration / Development, Marketing, Finance, or related field)
- MBA or Masters (advantageous)
Experience:
- Minimum of 10-12 years post qualification experience with a Global Brand plus at least 4 years in Fintech / banking industry /financial sector
- At least 7 years’ experience in business development, sales, client relations management
- Experience in partnership management, strategy key account management, M&A operations is a plus
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Excellent understanding and knowledge of Fintech/Banking products & services
- Excellent understanding of business development, sales and client relations methods, techniques, and best practices
- Experience in supporting, influencing and committing different operations towards specific business strategy & plans
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Business Development
- Partnerships & Alliances
- Client relationship management
- Business market strategy
- Market Entry Strategy
- GTM
- Mergers & Acquisitions / Deal Advisory
- Business Case Development & Analysis
- Value Proposition Development
- International Payments and Transfers
- Project Management
- Product Development & Management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
Location: 16 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
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