Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the development of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans, and roadmaps to Opcos
- Conduct regular review of the sub-functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Identify and assess new growth opportunities in the Advanced Banking & Financial Product space
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective product strategy
Operational Delivery
Functional Leadership:
As the functional leader of the Advanced Banking & Financial Products function, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the function collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Monitor true-value metrics to measure the impact and benefit of the function to Finco. Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the function, the General Manager is accountable for the following work area outcomes:
- Responsible & Accountable for the development and growth of the Advanced Banking & Financial Products portfolio for the Group
- Responsible for sales, revenue growth and P&L management for the Advanced Banking & Financial Products portfolio
- Oversee product development of Advanced Banking & Financial products in line with customer needs
- Oversee and drive implementation of products in the Opcos for localisation
- Oversee development & roll out new releases and upgrades within the existing product suite
- Support Finco Opcos through distribution & merchant acquisition strategy and go-to-market
- Lead and Drive partnerships to ensure business growth
- Lead the development & roll out projects to enable achievement of Finco Opco delivery targets
- Collaborate with Fintech Business Development & Expansion team to Identify new market opportunities
- Monitor and ensure required compliances for Banking & Financial products & services
Collaboration/Coordination
- Ensure strong interlock and collaboration with other Finco product verticals (Payments & E-commerce, BankTech, InsureTech etc.)
- Ensure that appropriate support and coordination is provided to the Opcos
- Collaborate with Opco teams for localisation and implementation of products
- Support Finco Opcos in developing and growing the customer base, identify customer needs, and promote Group Finco’s Advanced Banking & Financial products and services
- Ensure consistency and the sharing of best practices across Opcos product development & localisation
- Active collaboration with Opco teams to ensure risk and regulatory compliance
Staff Leadership and Management
- Build and manage a high-performance team by providing leadership, role clarity, training and career development
- Recruit, develop and retain people with outstanding skills, qualifications and potential
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program in accordance with HR policy and legislation
- Develop and implement a training plan to build and develop skills within the team
- Accountable for a customer centric culture and shift to legendary service provision
- Build talent by identifying and developing new leaders for the respective environment
- Employee relations and collaborative teamwork
- Manage Employment Equity and diversity
- Coaching and guidance of subordinates
- Build professionalism, loyalty, and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Living the Group Finco brand – changing and influencing employee’s behaviour ·
- Display an understanding of the strategic nature of effective leadership in the organisation
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Group Finco” and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance
Operational, Tactical and Strategic Meetings
- Hold strategic meetings, ensure relevant participation, and provide guidance and support in the various discussions
- Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Sign off approval on new initiatives
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, SLA policies and procedures
Escalations
- Resolve and provide guidance to escalations that have impact on critical path of service delivery
- Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Function Tactical
- Review projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / provide guidance on decisions regarding tactical changes
Performance
- Define the standards and set targets for performance across the function and identify the parameters for measurement of performance
- Monitor performance against business plans (i.e. business plan tracking) as well as alignment with the global strategy and industry best practices
- Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
- Contribute to the business planning & forecasting process
Reporting
- Report on a periodic basis to leadership relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
- Ensure delivery of revenue and growth targets
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key external stakeholders: External contractors & partners
- Key internal stakeholders:
- Group Finco verticals
- Finco Opcos
Job Requirements (Education, Experience and Competencies) (1/2)
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
Experience:
- Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / banking industry /financial sector specifically in developing portfolio based Financial & Banking products
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Proven experience in leading and managing Advanced Baking & Financial products in a global multi country environment
- Experience working in a global/multinational enterprise
- Hands on experience in managing and implementing Fintech/Banking products & services
- Experience with Agile delivery and Development Operations frameworks
- Pan Africa multi-cultural experience is advantageous
- Understanding emerging markets advantageous
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Banking regulations and laws
- Product development
- Financial Asset Classes
- Investment & Wealth Management
- Open Banking
- D2C and B2B Banking Models
- AML and Compliance
- Agile delivery and Development Operations frameworks
- Project & product management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team player
Location: 216 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
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