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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the development of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans, and roadmaps to Opcos
- Conduct regular review of the sub-functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Identify and assess new growth opportunities in the Advanced Banking & Financial Product space
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective product strategy
Operational Delivery
Functional Leadership:
As the functional leader of the Advanced Banking & Financial Products function, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the function collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Monitor true-value metrics to measure the impact and benefit of the function to Finco. Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the function, the General Manager is accountable for the following work area outcomes:
- Responsible & Accountable for the development and growth of the Advanced Banking & Financial Products portfolio for the Group
- Responsible for sales, revenue growth and P&L management for the Advanced Banking & Financial Products portfolio
- Oversee product development of Advanced Banking & Financial products in line with customer needs
- Oversee and drive implementation of products in the Opcos for localisation
- Oversee development & roll out new releases and upgrades within the existing product suite
- Support Finco Opcos through distribution & merchant acquisition strategy and go-to-market
- Lead and Drive partnerships to ensure business growth
- Lead the development & roll out projects to enable achievement of Finco Opco delivery targets
- Collaborate with Fintech Business Development & Expansion team to Identify new market opportunities
- Monitor and ensure required compliances for Banking & Financial products & services
Collaboration/Coordination
- Ensure strong interlock and collaboration with other Finco product verticals (Payments & E-commerce, BankTech, InsureTech etc.)
- Ensure that appropriate support and coordination is provided to the Opcos
- Collaborate with Opco teams for localisation and implementation of products
- Support Finco Opcos in developing and growing the customer base, identify customer needs, and promote Group Finco’s Advanced Banking & Financial products and services
- Ensure consistency and the sharing of best practices across Opcos product development & localisation
- Active collaboration with Opco teams to ensure risk and regulatory compliance
Staff Leadership and Management
- Build and manage a high-performance team by providing leadership, role clarity, training and career development
- Recruit, develop and retain people with outstanding skills, qualifications and potential
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program in accordance with HR policy and legislation
- Develop and implement a training plan to build and develop skills within the team
- Accountable for a customer centric culture and shift to legendary service provision
- Build talent by identifying and developing new leaders for the respective environment
- Employee relations and collaborative teamwork
- Manage Employment Equity and diversity
- Coaching and guidance of subordinates
- Build professionalism, loyalty, and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Living the Group Finco brand – changing and influencing employee’s behaviour ·
- Display an understanding of the strategic nature of effective leadership in the organisation
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Group Finco” and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance
Operational, Tactical and Strategic Meetings
- Hold strategic meetings, ensure relevant participation, and provide guidance and support in the various discussions
- Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Sign off approval on new initiatives
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, SLA policies and procedures
Escalations
- Resolve and provide guidance to escalations that have impact on critical path of service delivery
- Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Function Tactical
- Review projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / provide guidance on decisions regarding tactical changes
Performance
- Define the standards and set targets for performance across the function and identify the parameters for measurement of performance
- Monitor performance against business plans (i.e. business plan tracking) as well as alignment with the global strategy and industry best practices
- Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
- Contribute to the business planning & forecasting process
Reporting
- Report on a periodic basis to leadership relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
- Ensure delivery of revenue and growth targets
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key external stakeholders: External contractors & partners
- Key internal stakeholders:
- Group Finco verticals
- Finco Opcos
Job Requirements (Education, Experience and Competencies) (1/2)
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
Experience:
- Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / banking industry /financial sector specifically in developing portfolio based Financial & Banking products
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Proven experience in leading and managing Advanced Baking & Financial products in a global multi country environment
- Experience working in a global/multinational enterprise
- Hands on experience in managing and implementing Fintech/Banking products & services
- Experience with Agile delivery and Development Operations frameworks
- Pan Africa multi-cultural experience is advantageous
- Understanding emerging markets advantageous
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Banking regulations and laws
- Product development
- Financial Asset Classes
- Investment & Wealth Management
- Open Banking
- D2C and B2B Banking Models
- AML and Compliance
- Agile delivery and Development Operations frameworks
- Project & product management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team player
Location: 216 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
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