Executive Specialist: Mobile Virtual Network Operations (MVNO) at Absa Group Limited (Absa)

Job Summary

• Lead and develop the bank’s telecommunications business line within the Transactional Banking ecosystem. Responsible for launching and managing our MVNO initiative, integrating telecom services with financial products, and driving innovative strategies to enhance customer engagement and revenue growth.

Job Description

Strategy Formulation and Execution:

• Develop and implement the MVNO business strategy aligned with the bank’s financial and customer-centric goals.
• Identify and evaluate opportunities to integrate telecommunications with financial products to create value-added offerings.
• Monitor and analyse industry trends, regulatory changes, and emerging technologies to ensure competitive positioning through appropriate proposition design
• Provide Pricing Strategy input and direction

Customer Primacy

• Drive customer primacy through   the formulation and management of compelling product propositions and product offerings around viable new ventures within the MVN space.

Sustainable Growth:

• Using extensive market data and trend analytics, understand the product and service  make-up mix and offerings that would ensure future sustainability and growth through the exploration of partnerships and services for appropriate propositions. 
• Provide steer into effective product management and product life cycle management for sustained product and customer growth

Client-Driven Innovation and Change: 

• Design and launch innovative telecom and financial product bundles to drive cross-selling opportunities.
•  Leverage data analytics to develop personalized offerings and optimize user experience.
• Explore emerging technologies such as IoT, 5G, and AI to enhance service capabilities.-Develop and execute customer acquisition and retention strategies for MVNO services, through driving of change initiatives through BOW prioritization
• Ensure that Customer experience standards are aligned to the product/proposition and regulatory and security standards to build trust and maintain a strong brand reputation.
• Drive competitive advantage through continuous innovation and partnering with the marketing team to create campaigns that drive adoption and usage.

Stakeholder Engagement: 

• Engage with and leverage cross-functional teams of product managers, product developers, technology and change teams for the development and management of new propositions
• Liaise with and consume services from CVM, CDAO, Digital and Technology teams for the creation of products and propositions within the MVNO sphere.

 Operational Effectiveness 

• Oversee the setup and management of MVNO operations, including vendor selection, contract negotiations, and network agreements with MNOs (Mobile Network Operators).
• Define and manage KPIs and SLA’s to ensure operational efficiency, customer satisfaction, and financial performance.

Digital Adoption:

• Drive the conceptualization, design, build and development of products and propositions to ensure uptake and usage via the digital platforms thus driving digital adoption.

Financial management, Good Governance, Risk and Compliance:

• Build and manage the MVNO P&L, including budgeting, forecasting, and reporting.
• Drive governance, risk mitigation and compliance in all phases of product proposition, development, delivery and management including the change process. 
• Ensure adherance with all regulatory requirements and standards in all phases to prevent non-compliance.  

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)