Expert: Service Delivery (PTP) - Kempton Park at DHL

Role Outline

• Assist in ensuring that all valid transactions are accurately recorded, and invoices are paid timeously.
• Ad hoc, Monthly and bi-Annually reconciliations are prepared and reviewed timeously. 
• Follow up with suppliers on all outstanding information/queries. 
• Review of payments and ensuring suppliers are paid timeously.
• Preparing once off payments in line with Business process 
• Loading vendors in line with Vendor compliancy requirements 
• Maintain the relationship between Accenture and business.
• Ad hoc finance functions
• Preparing Inter- company reconciliation and accruals 
• Preparing Inter- Company SARB Process 
• Preparing Inter- Company Crest Balancing 
• Preparing BBBEE yearly requirements 

Key areas of responsibility include:

• Responsible for the follow up of agreed KPIs
• Support the launch of programs to improve customer/employee/BP satisfaction with business process.
• Help in ensuring that all system and process documentation is up to date on SSC level
• Consistently clarify service requirements and obtain relevant inputs. 
• Support internal and external audits at Business Partner 
• Support Integration and optimization with other process Towers and areas of the business.
• Perform internal controls and ensure that all change initiatives adhere to company quality standards.
• Special Handling processes to support business for most optimized process flow.
• Contribute to projects as active project member.
• Weekly conference calls with outsourced party on performance and KPIs
• Responsible for two oracle modules
• Accounts Payable and Purchase Order for Purchase to Pay Expert
• Motivation of and role model for all indirect staff (Accenture).
• Efficient Customer Relationship, respecting cultural environment and history

Qualifications/ Skills/Competencies/Experience

• Matric – Essential
• Educated to degree level or equivalent
• Experience in similar role – 5 years minimum 

Competencies & Skills

• Relationship management with key players
• Language skills and aptitude
• Perform duties and responsibilities without supervision
• Team player
• Attention to detail 
• High drive to deliver strict deadlines