External Product Support - Fasterners, Tools & Equipment at Bearing Man Group (BMG)

Roles & Responsibilities:

• Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients.
• Respond to and follow up on all enquiries by email, telephone and personal visits as required.
• Responsibility for building and maintaining positive relationships with internal and external stakeholders.
• Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts.
• Manage the development of geared product sales to meet budget targets in the region.
• Develop and execute sales strategies to achieve sales objectives
• Coordinate market research activities to understand customer needs, preferences, and market trends.
• Utilize market insights to develop sales projections, budgets, and promotional campaigns
• Identify potential markets for new products and assess market demand.
• Collaborate with product management and marketing teams to introduce new products to the market
• Utilise technical skills to assess gearbox applications and provide technical support to customers.
• Troubleshoot product and application issues, resolving problems efficiently.
• Promote and grow after-sales services, including maintenance, repairs, and technical support.
• Monitor stock levels and prepare stock re-order proposals for the region.
• Define stock holding models for efficient inventory management in the region
• Expand and maintain relationships with original equipment manufacturers (OEMs) and contract customers.
• Identify opportunities for OEM partnerships and contract business growth
• Engage in approximately 80% travel within the region for customer visits and market activities.
• Spend the remaining 20% of time in the office for administrative tasks and coordination

Minimum Requirements

• Matric/ National Certificate NQF 4
• Bachelor’s degree in engineering, Business Administration, or related field
• Proven experience (5 years) in technical sales, product management, or related roles, preferably in the industrial or engineering sector.
• Strong technical understanding of Fasteners, Tools and Equipment products.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to analyse market data and trends.
• Ability to travel extensively within the region and occasionally outside the region as needed.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver's license and willingness to travel