External Sales and Service Advisor Lead OBR at FNB South Africa

Are you someone who can: 

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

You will be an ideal candidate if you:

• Certificate (NQF Level 5) in marketing, Business, Communications, or a related field
• 1 to 3 years of direct sales experience, with some exposure to digital media.

We can be a match if you have exposure to:

• Digital Marketing Expertise
• Strategic Understanding: Deep knowledge of digital marketing channels (search, social, programmatic).
• Campaign Planning: Ability to co-create integrated marketing strategies with clients.
• Performance Metrics: Understand KPIs like ROAS, CAC, LTV, CTR, and conversion rates.
• Adtech Fluency: Familiarity with platforms like Google Marketing Platform, Meta Ads Manager, and DSPs.
• Generative AI: Experience using AI tools for creative asset generation and personalization.

Technical Acumen

• Data & Analytics: Proficiency in Google Analytics, Looker Studio, and interpreting dashboards.
• Cloud & AI Tools: Understanding of Google Cloud Platform, machine learning basics, and AI-driven optimization.
• MarTech Stack: Knowledge of CRMs (e.g., Salesforce), CDPs, and marketing automation platforms.

Client & Stakeholder Engagement

• Executive Communication: Ability to translate technical concepts into business value for C-suite audiences.
• Account Growth: Identify upsell/cross-sell opportunities and expand client relationships.
• Industry Awareness: Stay informed on digital trends, competitor activity, and emerging technologies.

End Date: August 13, 2025