External Sales Representative - Cape Town at Unique Personnel

Job Description    

New Business Development 

• Identify and pursue new business opportunities within the retail and independent store channel. 
• Identifying and filtering through potensial partners (Distributors and Installers) by means of research, scouting visits and phone calls) 
• Networking in the industry and relevant market segments to understand who the key players are and engaging with new players to introduce our range of products and solutions. 
• Identifying new startups that could develop into strong players in the industry and bringing them on board 
• Onboarding new partners - Showing them “the ropes” (Ordering stock, Logistics Processes, Warranty Claim Processes). 
• Setting goals - Working with new partners to define targets for the next 12 / 24 months. 
• Continuously expanding our partners understanding of the greater offer to build cross selling and brand loyalty (not only to our Luminous offer) 
• Arranging regular training events, in collaboration with the  technical teams. 
• Working with the Luminous team to conduct customer co-visits for both new business and existing channel partners.

Product Management

Stock Levels 

• Ensure that CRM data is up to date and that forecasting on product mix and volumes is accurate. 
• Ensuring that customers/partners have the correct stock levels on premises and engaging with operations/logistics team to support this.

Customer Relationship Management / Weekly Performance and Warranty Tracking 

• Customer Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover targets, stock holding targets, training, and marketing targets. 
• Customer Agreements and Discount Schedules – Working with the Sales Manager to ensure the key customers all have valid and signed agreements in place. Discount schedules must also be checked to ensure that all customers get the correct levels of discount and access to all the products they need access to run their businesses.

Marketing

• The sales teams need to be actively involved in: 
• Representing within industry bodies and being an active member of the renewable energy and storage systems community. 
• Organizing weekly and monthly Luminous training event in different parts of South Africa (and later Southern Africa) for their customers/partners. 
• Organize and attend joint training events with our customers.

General 

• Keeping overall goals in mind to prioritize activities and always act in a manner which adds value, while acting ethically and with responsibility. 
• Keeping “Customer First” front of mind when dealing with our channel and their customers (end users). 
• Working with the Service Team, Operations, and other business units to give constructive feedback and constantly improve our ability to support our partners and customers.

Inherent Requirements    

• Technical diploma or degree preferred
• Sales course/diploma or continuous development
• Solar and Storage System knowledge preferred
• >3 years experience in Key Accounts Management
• >3 years experience in the Retail sector
• Sales Background / Advanced Selling
• Key Accounts Management
• Customer-Centric (“Customer First”) Approach
• Strong base with Microsoft Office & CRM Platforms
• Understanding of Electrical DC Storage methods (eg. Batteries, UPS)
• A basic understanding of electrical concepts, including Direct Current and Alternating Current.
• Knowledge of the Solar Industry, Competitor Products, Solutions and Services