Facilities Manager : Coastal at Nedbank

Job Purpose

Manage a portfolio of properties within the facilities management function ensuring the delivery of facilities management services of the portfolio, in support of the Group Property Services strategy and objectives.

Job Responsibilities

• Monitor and control costs and budget of projects by adhering to the cost requirements as perSLA and obtaining authorosation according to internal policies and procedures.
• Management and monitor co-location project manager, projects and contractors to ensure that services to the tenants are provided in timeous and cost-effective manner by adhering to the turnaround times and SLAs; and not compromising on quality.
• Ensure compliance of service providers compliance to contract costs and final delivery (snagging) by inspection and ensuring corrective action is taken where required.
• Control and ensure lease payments are reconciled, made timeously and in line with lease agreemenr by comparing with the invoice.
• Ensure deliverables are provided through effective communication with contractors by building and maintaining strong relationships.
• Managing and compiling Capital and Operational Expenditure Budget for your portfolio.
• Managing Assets of the building including furniture, maintaining asset register and adhering to CAPEX mandate.
• Participate in CoE Forum for standards in the FM Portfolio.
• Produce monthly reports on portfolio efficiency.
• Ensure all tenants requirements are met and maintained by conducting site visits.
• Ensure adherence to policies and procedures by attending the bi-monthly tenant meetings in order to give input, assuring compliance and distribute minutes to Business Banking stakeholders.
• Looking after multiple buildings within Nedbank from different regions in the country (travelling will be required).
• Manage a team of 15-20 staff members excluding contractors.
• Provide feedback and appropriate resolution for tasks / deadlines not met to stakeholders by escalating identified problems to manager and appropriate business area and sharing information through informal and formal channels.
• Ensure optimal premises management by monitoring and controlling of lease agreements, maintenance and installation of the buildings and equipment according to the business requirements.
• Plan and perform regular preventive maintenance by scheduling and timeously servicing equipment.
• Mitigate risk and assist BU with facilitating of the business continuity by enforcing adherence with the regulations and compliance of the Ocuupational Health and Safety (OHSA) and Business Continuity Plans (BCP).
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys, etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies; and support implementation of new processes, policies and systems.

Minimum Experience Level

• 8-10 years People Management and Facilities Management experience
• Managing different portfolios

Essential Qualifications - NQF Level

• Must have a matric

Preferred Qualification

• Facilities Management Qualification (Degree would be beneficial)

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Sharing information in different ways to increase stakeholders understanding
• Comparing two or more sets of information
• Communicating internally and external
• Tracking cost against a budget
• Checking accuracy of reports and records
• Drafting reports
• Building and maintaining effective relationships with internal and external stakeholders
• Working in a team
• Working with spread sheets

Technical / Professional Knowledge

• Administration procedures and systems
• Budgeting
• Understanding of Asset Life Cycle Management
• Facilities management skills
• Strong emotional intelligence & good financial background
• Leadership skills
• Good written & verbal communication skills
• Good business acumen
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Project management

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills