Facilities Manager-P2 at JLL

Client/Stakeholder Management 

• Connect to key stakeholders at the site and gains buy-in when appropriate.  
• Communicate issues, actions and results in real-time to the right stakeholder. 
• Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.  
• Communicate and interact at all levels modulates content and ways of communicating accordingly.   
• Responsibility for meeting KPI’s and SLA’s defined within the contract.  
• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected 

Operations Management 

• Delivers the services required in the contract.  
• Monitors array of metrics and manages site to ensure proper optimal operations.  
• Integrates service delivery by connecting everything related to the building experience.   
• Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.  
• Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management. 
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.  
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service. 
• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services 

Financial Management 

• Manage processing and controlling of purchase orders, invoices and work orders. 
• Approve purchases of supplies and equipment for use at managed office buildings.  
• Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance   

People Management  

• The FM is responsible for the management, supervision, and professional development of all direct reports.  
• Establish written goals and objectives for employees directly reporting to the role of FM.  Conduct periodic formal and informal performance evaluations via Workday.  
• Develop training program and career path for employees.  Assure succession planning is in place for all team members. 

HSSE & Quality Management    

• Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and Safety.  
• Updating and maintaining official safety documents, liaise with government authorities.  
• Understand & actively support JLL’s Quality Management program