FCS Operations Manager at Fidelity Services Group

Minimum Requirements:

• Matric Certificate, PSIRA Grade A registration and accreditation
• Al least 5 years’ experience in the security industry
• Working knowledge of ISO 9001:2008 Quality Management and its requirements
• People management experience
• Administration, interpersonal communication and client liaison skills are required
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential
• Computer literacy and Microsoft Programs
• Must be competent in all three firearms with business purpose
• Own reliable transport and valid Code 10 Driver’s Licence is required with PDP
• Knowledge of vehicle security systems
• Knowledge of Trans track
• Knowledge of CPC operations
   

Key Performance Areas: (not totally inclusive):

• Manage CIT Operations Mafikeng
• Maintain the CIT operations/new clients/fleet and solving of client problems
• Draft and maintain processes and procedures to support the performance of the CIT operations
• Quality control and act as intermediary for trouble finding and fixing of CIT problems
• Manage controllers/operators/guards and monitor quality and performance
• Personnel management and ensure high levels of training standards are maintained
• Interact with suppliers to ensure equipment is fixed timorously

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work