MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ human development sector (MORE Campus & MORE Field Guide Coll...
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Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
Be available for all game drives, back-up drives, and stand-by duties as directed.
Practice proficient and safe weapon handling as directed.
Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
Ensure all guest information available is collected and communicated prior to arrival.
Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
Ensure all guest complaints are reported to your Head of Department/Management immediately.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
FGASA Nature Site Guide NQF4 and Trails Guide qualification
ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
Previous experience as Field Guide at a Luxury Safari Lodge
Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
Excellent attention to detail, excellent hygiene principles.
Guest focus philosophy, living the MORE brand and the MORE experience.
Effective communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm and emotional control.
Excellent time management and self-discipline.
Proactive, use initiative and creative flair when required.
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