Field Manager I (Free State) at Smollan

Job Summary: 

• To manage and overseeing sales and service operations within a specific geographic area. 
• Selling products/services 
• Updating Data basis, 
• Conducting market research 
• Providing detailed Product/service information 
• Reaching sales target 
• Adhering to standards and guidelines 
• Prospecting
• Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention. 
• Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers. 
• Sales Targets: Meet or exceed sales targets and quotas set by the company. 
• Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers. 
• Customer Feedback: Collect and relay customer feedback to the company to help improve products and services. 

Customer Handling 

• Deal with all queries relating to product information. 
• Building customer relationships by promoting the brand and its products 
• Escalating complaints 

Administration 

• Capturing of information diligently/precisely 
• Daily/weekly monthly productivity reports 
• Dispositioning call outcomes accurately. 
• Escalating queries/complaints timeously 

Requirements

• Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress 
• FSCA related qualification (NQF 5 WITH 120 CREDITS) 
• Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience 

Knowledge, Skills & Abilities: Customer service skills 

• Business Development Skills 
• Field Sales skills 
• Objection Handling Skills 
• Target Driven 
• Conflict resolution skills 
• Brand development 
• Attention to detail. 
• Self-motivated 
• Ability to work under pressure. 
• Interpersonal skills 
• Communication skills (verbal & written) 
• Time management 
• Planning & prioritisation 
• Administration skills