Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
Description
- We are on the lookout for a Sambassador in JHB East rand to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Sambassador, you will be responsible for:
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sells Out
Requirements
- 2-3 years sales experience in Telecommunications or Electronics
- Matric
- Must be able to speak afrikaans
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
go to method of application »
Description
- We are on the lookout for a Sambassador in Tygervalley to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Sambassador, you will be responsible for:
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sells Out
Requirements
- 2-3 years sales experience in Telecommunications or Electronics
- Matric
- Must be able to speak afrikaans
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
go to method of application »
Description
- We are looking for a Product Consultant in Gauteng to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- We are looking for a Product Consultant in Tembisa to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Description
- We are looking for a Product Consultant in to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.
Key Responsibilities and Deliverables:
Drive sell out
- Comply with call cycle
- Effective management of returned goods system and follow up on damaged goods collections
- Provide feedback regarding store specific issues
- Communicate and escalate stock issues
- Monitor and communicate pricing in stores, investigating identified discrepancies
- Confirmation of pricing in accordance with promotions
- Communicate and implement sales promotional activity as per client brief
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads
- Capture required sell out data on HHT
Effective management of shelf health
- Count stock and determine stock to be merchandised
- Merchandise available stock in line with client brief
- Optimise stock levels, monitor slow/fast sellers and take appropriate action
- Consistent quality checks, respond to poor quality or damaged stock
- Keep area/shelves clean, tidy and uncluttered
- Identify opportunities to cross merchandise and implement
- Communicate and achieve brand objectives
- Management of out of stocks
- Negotiate prime positioning of Samsung products with Store Management
Effective execution of promotional activity
- Communicate promotional activities to customers
- Negotiate POP material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
- Carry out Blitz activities from time to time when required. This includes:
- Assisting at new store openings
- Build-up of promotional events and displays as required
- Adhoc promotional activities
Effective administration
- Reporting on competitor activities
- Promotional feedback reports
- HHT capture compliance
- Compile monthly promotional calendar
- Ensure assets maintained according to company policy
Customer service and satisfaction
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
- Build and maintain strong working relationships
Key Competencies
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
Requirements
Minimum Qualifications:
- Diploma at NQF level 5, Driver’s license (code 8)
Minimum Experience:
- 2- 3 years sales experience in Consumer electronics
Knowledge, Skills & Abilities:
- Effective Administration
- Customer Service Skills
- Shelf Management
- Communication Skills (verbal & written)
- Team Management Skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Summary:
- To manage and overseeing sales and service operations within a specific geographic area.
- Selling products/services
- Updating Data basis,
- Conducting market research
- Providing detailed Product/service information
- Reaching sales target
- Adhering to standards and guidelines
- Prospecting
- Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Reporting: Provide regular reports on sales activities, progress, and performance metrics. Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
- Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
- Deal with all queries relating to product information.
- Building customer relationships by promoting the brand and its products
- Escalating complaints
Administration
- Capturing of information diligently/precisely
- Daily/weekly monthly productivity reports
- Dispositioning call outcomes accurately.
- Escalating queries/complaints timeously
Requirements
- Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
- FSCA related qualification (NQF 5 WITH 120 CREDITS)
- Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer satisfaction results, data reporting , all staff management oversight and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
- Business Development Skills
- Field Sales skills
- Objection Handling Skills
- Target Driven
- Conflict resolution skills
- Brand development
- Attention to detail.
- Self-motivated
- Ability to work under pressure.
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
Method of Application
Use the link(s) below to apply on company website.
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Gmail
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