Field Service Advisor - The Local Choice (Delmas) at Dis-Chem Pharmacies

The Local Choice Head Office has an opportunity available for a Field Service Advisor to join their team in Delmas. The main purpose of this role will be to act as a TLC franchise representative by implementing and maintaining all aspects of the TLC franchise system within responsible stores.

Minimum Requirements…

Essential:

• Grade 12 / Matric with Accounting and Mathematics
• 2 – 5 years’ experience in a store retail management discipline

Advantage:

• Sales/Marketing/Operations Management diploma/ Degree
• Experience within a pharmacy environment

Job Specification…

• Ensure that operational standards and operating systems are adhered to as per the Franchise Agreement and Operations Manual.
• Conduct regular store visits in line with the FSA checklist and offer feedback and corrective support to Franchisee.
• Monitor store-ordering processes and ensure stock levels flow through effective planning.
• Ensure that the merchandising is accurate and that corrective action is taken, if required.
• Liaise with pharmacy regarding planned and suggested orders and external suppliers.
• Ensure that all required TLC corporate identity (CI) for stores is updated and visible e.g. signage, uniform etc.
• Administer ongoing training in store to ensure that franchisee and staff attend all required training e.g. Choice card functions, ordering broadsheet products, marketing etc.
• Monitor and support franchisee with the TLC choice card implementation and performance.
• Coach and guide TLC franchisees in terms of operational requirements such as human resources, training, finances etc.
• Assist franchisee where needed with performance management and disciplinary procedures in store.
• Review store BI reports and discuss with management to establish operational support required.
• Drive store compliance and ensure operational standards and procedures are adhered to by franchisee.
• Maintain continuous communication with store and ensure all queries and concerns are addressed.
• Recommend improvements and implement new processes and programs where necessary
• Effectively manage field services issues, stock management and merchandising requirements for all franchisees.
• Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place.
• Analyse new store operational requirements and devise operational support plan.
• Implement all new business integration project plans from start to finish.
• Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store.
• Ensure relevant staff is trained on systems and operations as per agreement.
• Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently.
• Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department.
• Communicate and ensure that franchisees are aware of the campaign.
• Ensure that all in store collateral is correctly displayed and implemented.
• Ensure store staff is trained and able to sell/market the assigned campaign.
• Oversee the stores financial performance to ensure a profitable franchise model.
• Evaluate and analyse store financial benchmarks and turnover figures monthly and provide recommendations for improvements.
• Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team.
• Disseminate, collate and report all relevant information between stores and HO in a manner that encourages goal congruency.
• Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store.
• Drive in store continuous improvement targets that relate to the portfolio’s direct responsibility.
• Planning work schedules, including weekly and monthly timetables to ensure alignment with store support.
• Provide excellent service and maintain goodwill with all assigned TLC franchise stores’ customers.
• Strengthen relationships with franchise partners and monitor their business and store performance.
• Ensure that franchisee and staff are kept informed of all related information.
• Provide continuous feedback and support as per store requirements and queries.
• Leverage internal business partners to support the operations of the assigned stores.
• Analyse and monitor monthly store performance reports and identify proposed solutions.
• Compile weekly and pre-planning reports as well as submit them to management.

Competencies

Essential:

• Computer Skills – Excel, PowerPoint, Outlook
• Essential: English & Afrikaans – read, write and speak well
• Strong verbal and written communication skills, including the ability to draft professional correspondence.
• Excellent telephone manner and language communication skills
• Professional and friendly demeanor with exceptional interpersonal skills
• Ability to work independently and proactively