Field Service Engineer Gauteng at Bio-Rad Laboratories

Overview

Responsible to repair customer instruments ensuring that the customer receives the best support according to their needs. Responsible for installation, Training (after developing skills and experience), Service and Repair of company products at customer premises and service centre. Correctly administrate and to escalate to 2nd level support. Support the customer in having their equipment running effectively. Blood bank experience will be an advantage.

How You’ll Make an Impact:

• Field Service Engineers are the lifeblood of Bio-Rad that delivers on-promise technical work.
• Being confident with technical first principles help to understand the problem and provide the most effective solutions.
• The candidate must be able to work under stress and effectively communicate with the customer and team members.
• A teachable and enquiring mind will help you to understand the technology in Bio-Rad instruments.
• Good time management and communication skills will help you to succeed.

What You Bring:

• Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies.
• Experience in a customer facing environment in South Africa, Technical Experience in Diagnostic market will be an advantage.
• Good time management skills and the ability to work under pressure. 
• Up-to-date computer knowledge in both software and hardware including but not exclusive to PC based
• systems and Microsoft Office.
• Working knowledge of English both verbal and written, critical is the ability to read and understand the
• English used for Training, Technical updates and also Service and Instrument Manuals.