Field Service Engineer - Software Services at Ann Swann Personnel Services

Duties and Responsibilities 

• Integration of New Software Solutions: Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.
• System Installation and Configuration: Install, configure, and calibrate software products, including tools and their controllers, to meet customer needs and specifications.
• Handling Customer Queries: Address and resolve customer queries related to software functionality and performance, ensuring high levels of customer satisfaction.
• Testing and Validation: Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
• Problem Analysis and Error Elimination: Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.
• Customer Training: Provide training sessions to customers, ensuring they understand the operation and maintenance of the software systems.
• Support During Pilot Phases: Assist customers during pilot phases of new software deployment, supporting the ramp-up of production and ensuring smooth transitions.

Maintenance Phase Support:

• Ongoing Support: Provide ongoing remote or on-site production support as needed to ensure continuous operation.
• Incident Follow-up: Follow up on IT incidents in collaboration with the product company to resolve issues promptly.
• Shift Support: Offer shift support if necessary to accommodate customer needs and production schedules.
• Reconfiguration and Modification: Perform reconfiguration and modifications to software systems based on customer requirements.
• Software Updates: Implement software updates to maintain system efficiency and incorporate new features.
• Preventive Maintenance: Conduct preventive maintenance, calibration, and other services such as installation, commissioning, and troubleshooting related to industrial tools.

Qualifications:

• Education: Degree or diploma in Information Technology, Electronics and Communication, or equivalent. Certification courses in software and database management are advantageous.

• Experience: Proven professional experience as a system administrator in the IT sector, with a minimum of 3+ years of relevant experience.

Technical Skills:

• Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
• Installation and troubleshooting of hardware platforms.
• Knowledge of network technology and data communications.
• Experience with ORACLE and Microsoft SQL Server installation and administration.
• Webserver installation, management, and troubleshooting, including Apache and IIS.
• Basic knowledge of industrial automation, fieldbus techniques, and PLC programming is desirable.
• Experience with software programming and scripting languages is advantageous