Field Service Manager at West Coast Personnel

Role Overview

• The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard.
• You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business.
• This is a hands-on leadership role, combining technical expertise, team management, and client engagement.

Key Requirements

• Engineering qualification (BTech / National Diploma – Mechanical preferred)
• Gas Practitioner Licence – essential
• 8–10 years’ experience in an industrial/engineering environment
• 3–4 years’ experience with boilers and burners (installation & commissioning)
• Strong leadership and problem-solving skills
• Ability to issue COC certificates
• Working knowledge of boiler and combustion systems
• Electrical knowledge (ELC1/ELC2 advantageous)

Key Responsibilities
Service Operations & Technical Delivery (Core Focus)

• Plan, schedule, and manage service, maintenance, installations, and commissioning
• Oversee technicians and ensure high-quality technical execution and safety compliance
• Support fault finding, diagnostics, and system optimisation
• Ensure completion of preventative, corrective, and statutory maintenance

Client & Stakeholder Management

• Act as the primary client contact for service-related matters
• Maintain strong relationships and ensure excellent service delivery
• Provide clients with performance insights and system improvement recommendations

Sales & Business Growth

• Support and contribute to service revenue and SLA growth
• Identify opportunities to expand service offerings to clients
• Assist with technical presentations and solution proposals

BMS (Boiler Management System) & Innovation

• Drive development and rollout of BMS systems
• Support system monitoring, reporting, and optimisation initiatives
• Contribute to improving efficiency and energy performance

Team Leadership & Development

• Lead, mentor, and develop service technicians
• Ensure compliance with training, safety, and regulatory requirements
• Drive accountability and performance within the team

Administration & Reporting

• Ensure accurate quotes, invoicing, and site reporting
• Oversee completion of COCs and project documentation
• Monitor system performance and provide structured reports

Key Focus Areas

• Service delivery & operational efficiency
• Technical excellence in boilers and burners
• Client satisfaction and relationship management
• Revenue growth and service expansion
• Team leadership and performance

Ideal Candidate

• Strong technical expertise in industrial heating / combustion systems
• Proven team leadership and management experience
• Hands-on, organised, and results-driven
• Client-focused with strong communication skills
• Able to balance technical, operational, and commercial priorities