Field Service Site Supervisor at Bearing Man Group (BMG)

Roles & Responsibilities:

• Coordinate and schedule field service activities, including installations, repairs, maintenance, and inspections, at customer sites.
• Assign tasks and resources to field service technicians based on project requirements and priorities
• Provide technical guidance, support, and training to field service technicians.
• Ensure that technicians are adequately equipped, trained, and prepared to perform their duties safely and effectively.
• Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients.
• Respond to and follow up on all enquiries by email, telephone and personal visits as required.
• Responsibility for building and maintaining positive relationships with internal and external stakeholders.
• Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts
• Oversee field service operations at customer sites, ensuring compliance with safety regulations, company policies, and project specifications.
• Monitor progress, quality, and efficiency of service activities and take corrective actions as needed to meet project goals.
• Maintain accurate records of field service activities, including service reports, inspection records, work orders, and customer feedback.
• Prepare regular reports, metrics, and analysis to track performance, productivity, and service outcomes.

Minimum Requirements:

• Matric
• Trade certificate
• Proven experience (3-5years) in field service operations, preferably in the industrial or engineering sector.
• Strong technical knowledge of mechanical systems, equipment, and components.
• Previous experience in a supervisory or leadership role, with the ability to manage and motivate a team.
• Valid driver's license and willingness to travel extensively to customer sites as required.
• Knowledge of safety regulations, risk assessments, and hazard mitigation in field service environments