Field Service Technician at Green Marble Recruitment

ROLE OVERVIEW:

• The Technical Specialist provides hands-on technical support and expertise on vacuum pumps, blowers, water pumps, and compressors, ensuring efficient problem-solving and exceptional client service.
• The role involves working with advanced equipment, building strong customer relationships, and delivering professional, innovative solutions in a dynamic technical environment.

Minimum Requirements:

• Matric.
• Electrical Eng ND/Mechanical Eng ND/Mechatronics Eng ND or Millwright trade.
• Fully bilingual.
• First Language Afrikaans, as the client base prefers to communicate in Afrikaans.
• Strong technical background in vacuum pumps, blowers, water pumps, and compressors.
• Great client orientation.

Personality Traits:

• Good technical skills and hands-on experience.
• Good verbal and written communication skills.
• Good report writing skills.
• Team player.
• Deadline-driven.
• Energetic and motivated.
• Ability to work under pressure.
• Confident with strong reasoning skills.
• Results-oriented and sales-focused.
• Self-starter and proactive individual.

Duties and responsibilities:

• Communicates professionally with customers daily, both verbally and via email.
• Builds and maintains strong relationships with existing and new customers to support business growth.
• Identifies new prospects and conducts cold-calling activities to generate business opportunities.
• Sets and pursues ambitious sales targets while generating new pump sales.
• Drives field service growth, including securing active service contracts.
• Tracks previous services completed and encourages repeat servicing with the company.
• Generates service and repair sales for the company’s workshops.
• Generates sales of pumps, spares, and pump systems.
• Provides on-site problem-solving and technical support.
• Installs and repairs vacuum pumps and systems on-site.
• Develops and implements sales strategies in collaboration with the sales team.
• Completes weekly and monthly reports accurately and timeously.
• Builds relationships with key stakeholders, including Technicians, Engineers, Maintenance Managers,
• Consultants, Contractors, Distributors, and End Users.
• Provides accurate and consistent feedback to management.