Field Service Technician- S3 - Aggenys at Sandvik

Job Description

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs. ​

Main Responsibilities:

• Maintenance and Servicing Equipment.
• Plan for correct tools and parts required to perform tasks, according to work procedures.
• Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly.  This includes the provision of preventive and cost-efficient repairs.
• Support the customer’s product/equipment/processes by suggesting  possible improvements. (According to sales area requirements.)
• Uses knowledge and experience to solve standard problems for customers.
• Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
• Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
• Occasionally collect technical feedback in Sales Area (inputs into Database).
• Assigns simple tasks to junior staff and guides them in completing them.
• Coachs customer technicians on basic servicing and maintenance principles.
• Ensures that routine work procedures (using the tools provided), are carried out according to safety standards.

Your profile

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence, Auto Electrician, Diesel Mechanic, Electrician, Millwright
• Minimum 2-year experience in Trackless Mobile Machinery
• Basic Computer literacy
• English proficiency
• Valid driver’s license
• Full physical & medical certificate to work in mining environment

 Experience in:

• Fault finding / electro hydraulic / auto electrical / hydraulic / PLC, remote control offerings

• Underground & surface mining environment, maintaining of earth moving equipment