HandPicked Recruitment was established with the sole purpose to help companies find the best possible candidates, those that fit the companies’ culture and want to build their careers by making a positive difference in today’s life.
Our aim is to help our Clients minimise their staff turnover by ensuring the best possible candidates are identified and p...
The Field Service Technician will be responsible for maintaining and repairing digital screens across multiple client sites. This role requires a hands-on, solutions-driven individual who can troubleshoot technical issues, travel to sites, and ensure minimal downtime of screens.
Minimum Requirements
2+ years experience in a field technician / IT support / AV or networking role
Basic understanding of:
Networking (IP, connectivity troubleshooting)
Hardware diagnostics
Digital screens / AV equipment (advantageous)
Valid driver’s license and willingness to travel regularly
Strong problem-solving and time management skills
Good communication and reporting ability
Key Responsibilities
Monitor & Maintain Screens
Identify, troubleshoot, and coordinate repairs for offline or malfunctioning screens.
On-Site Technical Support
Conduct site visits, perform diagnostics, and resolve hardware/software issues.
Travel & Route Planning
Efficiently plan routes and schedules to prioritize urgent repairs.
Stakeholder Liaison
Work closely with on-site IT teams and electricians to resolve technical issues.
Collaborate with internal IT support for complex problem-solving.
Technical Logging & Reporting
Capture and update all issues and resolutions via the TechEase app.
Provide clear and timely feedback to management on site visits and repairs.
Remote Support & Coordination
Contact relevant stakeholders to assist in restoring offline screens remotely where possible.
Tools & Inventory Management
Maintain and manage tools and spare parts required for repairs.
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