Field Technician Junior at HeroTel

PURPOSE OF THE ROLE:

The Field Technician Junior’s main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

• Follow set SOP’s and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintaining project and safety documentation.
• Accurate reporting and updates on work done.
• Ensuring all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Completing all SHER and OHS required documentation.
• Fibre Troubleshooting: Splicing, testing, dome management,
• Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity.
• Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: House roofs, telephone/gum poles or large buildings.
• Working in crawl and small spaces for installation purposes.

Installation:

• Receiving daily job cards for new installations.
• Referencing job cards for correct stock needed for the installation.
• Confirming clients’ needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
• Installation of Fibre and Wireless CPE’s.
• Cable runs internal and external. Both Network and Fibre cable runs.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
• Basic access point and network setups.
• Setup and confirm the clients existing equipment is still working and that client verified that everything works as it should.
• Upgrade all equipment's firmware, clean up and take photos for quality control.
• Follow quality control with your team leader for confirmation when the installation has been completed.
• Complete installation job card with equipment used, related technical information and photos.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

• Confirm issues with client as described on ticket.
• Troubleshoot fast and sufficiently.
• Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
• Communicate costs implications involved with the repair if any.
• Has knowledge of products and pricing.
• Able to resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair has been completed and that the client tested.
• Ensure that the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation when the repair has been completed.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean-up.
• Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

• 1 year’s Fibre Optic splicing experience.
• 1 year’s RF/Wireless experience.
• Knowledge around network structures, crimping.
• Previous experience in the IT Industry advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
• Driver’s license.
• Clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
• Self-disciplined, motivated and organized.
• Medically fit & able to work at heights.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.