Job Vacancies at HeroTel

PURPOSE OF THE ROLE:

Duties of the Administrative Assistant include providing support to our Managers and Employees, assisting in daily office needs and managing our company’s general administrative activities. Offers support to their Direct Manager not the company as a whole.

Key Performance Areas would include, but are not limited to:

• Develop and/or maintain a filing system.
• Maintain office policies and procedures (HR related activities such as loading approved leave on Sage).
• Maintain contact lists.
• Book and make travel arrangements.
• Act as the point of contact for internal and external clients.
• Answer and direct phone calls.
• Organise and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Handle sensitive information in a confidential manner.
• Any adhoc tasks as required by their Manager (reporting, admin or personal assistant tasks).
• Develop and update administrative systems to make them more efficient.
• Resolve administrative problems.

The successful candidate must have the following experience/skills:

• Proven experience as an Administrative Assistant or Office Admin Assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and scanners.
• Proficiency in MS Office (MS Excel and MS PowerPoint).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.

Education Requirements:

• Grade 12 or equivalent quilification at NQF level 4.
• Additional qualification as an Administrative Assistant or Secretary will be an advantage.

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PURPOSE OF THE ROLE:

The duties of the Technical Assistant are focused around supporting the technician with their duties as well as mostly performing the manual labour involved.

Key Performance Areas would include, but are not limited to:

• Assist the Technician in performing his/her duties.
• Be supportive in his/her duties and learn and build experience from it.
• Be subservient to their Technician with all reasonable instructions.
• Maintain order in the vehicle, keep it clean and organized.
• Keep all tools packed away and in good order when not in use.
• Maintain a safe working environment for the team.
• Be courteous and respectful to the customer.
• Adhere to all Health and Safety requirements.
• Any ad Hoc tasks as required by their Manager (reporting, admin or personal assistant tasks).
• Handling and transporting materials on the work site.
• Cleaning vehicles and equipment.
• Dress/prepare poles.
• Dig holes for poles to be planted.
• String aerial cable.
• Digging of trenches.
• Installation of manholes/handholes.
• Communicate with and update Team Leader.
• Assist with stocktaking.
• Housekeeping.

The successful candidate must have the following experience/skills:

• Be proficient in the use of hand tools.
• Should be comfortable at working at heights and confined spaces.
• Be fit for physical activities.
• Have a good understanding of Health and Safety requirements.
• Cabling experience will be advantageous.
• Need to be able to read and write.
• Be technically inclined.
• Experienced in working with underground utilities.
• Experienced in working with fibre optic cabling.
• Good communication skills.
• Need to be healthy and fit.
• Ability to work with general hand tools and equipment.
• Ability to read and comprehend instructions.
• Self-driven.

Education Requirements:

• Grade 12.

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PURPOSE OF THE ROLE:

Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

Key Performance Areas would include, but are not limited to:

• Supply FTTH allocations to Installers.
• Escalate any FTTH allocation issues and follow up until resolved.
• Maintain all FTTH allocation records into the applicable systems.
• Provide Wireless and Fibre installation data to Installers – do installation planning.
• Do WiFi planning for each applicable installation.
• Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
• Assist the Installers and Technicians with advanced troubleshooting where problems occur.
• Assist the Installers and Technicians with advanced setups in the field during the install.
• Advising Sales in quotations for large, complicated installations.
• Ensure each installation is done according to the installation SOP provided.
• Do quality control after each installation.

The successful candidate must have the following experience/skills:

• 1-2 years’ experience in the following areas: Mikrotik, Ubiquiti, Cambium.
• 2 years Field Technician experience.
• Effective planning skills.
• Good communication skills.
• Good administrative capabilities.
• Time managing skills.
• Well disciplined.
• Must be able to work under pressure.
• Must be medically fit.
• Must have a driver’s license.
• Adequate knowledge of RF protocols.
• Adequate knowledge of Fibre.

Education Requirements:

• Grade 12 or equivalent qualification at NQF Level 4.
• Specialized certifications would be an advantage

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PURPOSE OF THE ROLE:

The Field Technician Junior’s main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

• Follow set SOP’s and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintaining project and safety documentation.
• Accurate reporting and updates on work done.
• Ensuring all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Completing all SHER and OHS required documentation.
• Fibre Troubleshooting: Splicing, testing, dome management,
• Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity.
• Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: House roofs, telephone/gum poles or large buildings.
• Working in crawl and small spaces for installation purposes.

Installation:

• Receiving daily job cards for new installations.
• Referencing job cards for correct stock needed for the installation.
• Confirming clients’ needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
• Installation of Fibre and Wireless CPE’s.
• Cable runs internal and external. Both Network and Fibre cable runs.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
• Basic access point and network setups.
• Setup and confirm the clients existing equipment is still working and that client verified that everything works as it should.
• Upgrade all equipment's firmware, clean up and take photos for quality control.
• Follow quality control with your team leader for confirmation when the installation has been completed.
• Complete installation job card with equipment used, related technical information and photos.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

• Confirm issues with client as described on ticket.
• Troubleshoot fast and sufficiently.
• Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
• Communicate costs implications involved with the repair if any.
• Has knowledge of products and pricing.
• Able to resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair has been completed and that the client tested.
• Ensure that the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation when the repair has been completed.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean-up.
• Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

• 1 year’s Fibre Optic splicing experience.
• 1 year’s RF/Wireless experience.
• Knowledge around network structures, crimping.
• Previous experience in the IT Industry advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
• Driver’s license.
• Clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
• Self-disciplined, motivated and organized.
• Medically fit & able to work at heights.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.

go to method of application »

PURPOSE OF THE ROLE:

The Field Technician Senior’s main duty will be to oversee and lead installations/repairs/surveys on Wireless or Fibre networks. Focussing on more advanced and larger installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

• Follow set SOP’s and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintaining project and safety documentation.
• Accurate reporting and updates on work done.
• Ensuring all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Completing all SHER and OHS required documentation.
• Fibre Troubleshooting: Splicing, testing, dome management,
• Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity.
• Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: House roofs, telephone/gum poles or large buildings.
• Working in crawl and small spaces for installation purposes.

Installation:

• Receiving daily job cards for new installations.
• Referencing job cards for correct stock needed for the installation.
• Confirming clients’ needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
• Installation of Fibre and Wireless CPE’s.
• Cable runs internal and external. Both Network and Fibre cable runs.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
• Basic access point and network setups.
• Setup and confirm the clients existing equipment is still working and that client verified that everything works as it should.
• Upgrade all equipment's firmware, clean up and take photos for quality control.
• Follow quality control with your team leader for confirmation when the installation has been completed.
• Complete installation job card with equipment used, related technical information and photos.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update Ticket with all relevant work done for job card completion and invoicing.
• Callout Repairs:
• Confirm issues with client as described on ticket.
• Troubleshoot fast and sufficiently.
• Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
• Communicate costs implications involved with the repair if any.
• Has knowledge of products and pricing.
• Able to resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair has been completed and that the client tested.
• Ensure that the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation when the repair has been completed.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean-up.
• Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

• 1 year’s Fibre Optic splicing experience.
• 1 year’s RF/Wireless experience.
• Knowledge around network structures, crimping.
• Previous experience in the IT Industry advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
• Driver’s license.
• Clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
• Self-disciplined, motivated and organised.
• Medically fit & able to work at heights.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.