Installer Technical Support Agent at HeroTel

PURPOSE OF THE ROLE:

Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

Key Performance Areas would include, but are not limited to:

• Supply FTTH allocations to Installers.
• Escalate any FTTH allocation issues and follow up until resolved.
• Maintain all FTTH allocation records into the applicable systems.
• Provide Wireless and Fibre installation data to Installers – do installation planning.
• Do WiFi planning for each applicable installation.
• Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
• Assist the Installers and Technicians with advanced troubleshooting where problems occur.
• Assist the Installers and Technicians with advanced setups in the field during the install.
• Advising Sales in quotations for large, complicated installations.
• Ensure each installation is done according to the installation SOP provided.
• Do quality control after each installation.

The successful candidate must have the following experience/skills:

• 1-2 years’ experience in the following areas: Mikrotik, Ubiquiti, Cambium.
• 2 years Field Technician experience.
• Effective planning skills.
• Good communication skills.
• Good administrative capabilities.
• Time managing skills.
• Well disciplined.
• Must be able to work under pressure.
• Must be medically fit.
• Must have a driver’s license.
• Adequate knowledge of RF protocols.
• Adequate knowledge of Fibre.

Education Requirements:

• Grade 12 or equivalent qualification at NQF Level 4.
• Specialized certifications would be an advantage