Finance Administrator at Core Group

About the Role

• We are looking for a Finance Administrator to join our Operations Finance team. This role is ideal for someone who thrives in a high-volume, process-driven environment and has strong attention to detail.
• You will be responsible for the accurate and timely processing of EFT refunds and trade-in cashbacks, managing cash suspense accounts, and supporting store operations through effective query resolution. The role requires strong organisational skills, the ability to handle repetitive tasks efficiently, and a proactive approach to resolving discrepancies.
• This role plays a critical part in maintaining financial control, ensuring operational efficiency, and enabling the broader finance team to focus on cashbook management and system improvements.

Key Responsibilities:

EFT Refund Processing

• Process and manage approximately 200–250 EFT refunds per month.
• Verify refund requests, including customer details, banking information, and validity of the claim.
• Ensure funds are available prior to processing refunds.
• Prepare and maintain supporting documentation, including payment packs and system screenshots.
• Submit refunds for approval in line with internal controls and policies.

EFT Trade-in Refunds (Cashbacks)

• Process high volumes of trade-in cashback transactions (approximately 1,000–1,250 per month).
• Validate invoices, customer details, and banking information prior to payment.
• Ensure timely and accurate processing to support customer experience and service levels.

Cash Suspense Management

• Investigate and resolve cash suspense items and variances.
• Liaise with stores via phone and email to resolve discrepancies.
• Process journals and adjustments where required.
• Log and follow up on system-related issues (e.g., ERP tickets).
• Ensure timely clearing and reconciliation of suspense accounts.

Reporting & Administration

• Process daily invoice amendments for stores and online transactions.
• Assist with bank guarantee applications and submissions.
• Provide documentation for second-hand goods certificate renewals.
• Dispatch manual invoice books as requested by stores.
• Respond to store queries via email and telephonic communication.

Petty Cash Management

• Review and approve store petty cash transactions.
• Ensure compliance with internal policies and supporting documentation requirements.

Ad Hoc Duties

• Support the finance team with administrative and operational tasks as required.
• Assist in maintaining continuity of operations during peak periods or team absences.

Required Skills & Experience:

• 1–3 years permanent working experience in a finance or administrative role.
• Experience in a high-volume transactional environment advantageous.
• Exposure to retail and/or distribution environments beneficial.
• Experience working with ERP systems (e.g., Syspro) advantageous.
• Proficient in Microsoft Excel and Outlook.

Qualifications:

• Completed Matric (Minimum requirement)
• Relevant Finance or Accounting qualification advantageous

Key Competencies:

• Strong attention to detail and high level of accuracy
• Ability to manage high volumes and repetitive tasks efficiently
• Strong problem-solving and investigative skills
• Ability to work under pressure and meet deadlines
• Good verbal and written communication skills
• High level of integrity, accountability, and reliability