Finance Innovation Specialist at MultiChoice

• Identify process efficiencies and implement new processes
• Improve existing core training materials and create new or additional training materials to support the knowledge transfer.
• Stabilisation support, support the process after go-live, by assessing the business impact of issues, tracking and following up on issues, assisting root cause analysis and resolution of issues.
• Continuous Process Improvement, Knowledge of the efficiency and effectiveness attributes of world class processes, understand the performance metrics of an E2E process. Appreciation of continuous improvement techniques (such as LEAN).
• Champion change management across the functions that are impacted by continuous improvement initiatives.
• Maintain Finance Shared Services standard operating procedures (SOP’s)
• Process map and maintain up-to-date Finance’s Shared Services policies, with the aim of identifying structural and operational improvements.
• Ensure all new improvements are documented in a standardized way and easily accessible by shared services. This entails documenting and simplifying all processes and policies in collaboration with the various Finance Shared Services teams.
• Building effective professional relationships (both for him/her and the team) and establishing the team’s credibility to inspire admiration among business partners.
• Managing expectations (of team and customers alike) and keeping commitments or promises.
• Work with finance business architects and technology solution architects to ensure that technology is leveraged to drive improvements across Finance’s Shared Services.
• Support PMO Oversight of all improvement projects affecting Finance’s Shared Services.
• Support compliance audits, program evaluations and reviews to drive results and ensure that change is permanent.
• Proactively support stakeholders, look for extra activities to help them.
• A customer-focused “can-do” positive attitude to deliver excellent service to customers and business partners. Able to explain complex technical and process details in terms that customers and business partners understand
• Provide regular updates and reporting on performance of the sub process(es)
• Perform Root Cause Analysis

Benchmarking/Best Practice

• Assess and benchmark the performance of Finance Shared Services unit
• Assess on best practice metrics

Governance & Reporting

• Understand the key control points within the process.  Ability to identify and rectify control weakness / failures.  Work with Internal and External Audit team

Qualifications

• Degree in Finance or related field
• Project management qualification (a CPEM qualification is added advantage)
• Lean Six Sigma will be an added advantage(Green Belt and above)

Experience

• Minimum 5- 8 years relevant working experience in Finance
• Minimum 3 years’ experience in a similar role
• Finance Shared Service Centre Experience
• Order to Cash (Billing and AR function) experience

Competencies - Behavioral

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking  
• Communication skills
• Persuading and influencing
• Problem solving
• Relationship management skills

Competencies – Technical 

• Customer Relationship Management (CRM)
• Governance and Legislation
• Reporting
• Project Management
• Ms Office
• Change Management
• Process Improvement
• Process design
• Facilitation
• Presentation skills
• SAP technical knowledge & experience
• Quality Management (Lean, Six Sigma, Root Cause Analysis)
• Testing and documentation (test scripts, test cases, etc.)
• Technical and functional knowledge/experience of processes and related systems (incl. interfaces)