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  • Posted: Sep 8, 2021
    Deadline: Not specified
  • Lets find opportunities together. Lets get it done. As a subsidiary of The Bidvest Group Limited, were an entrepreneurial bank that seeks out the opportunities and market gaps which traditional banking often ignores. By being flexible and nimble, were able to service our customers better than anyone else. How? We understand that no two individuals are ali...
    Read more about this company


    Financial Surveillance Administrator


    Key Performance Areas: Outputs
    No. BSC Perspective KPA Description/Tasks/Responsibilities
    1 Financial Revenue Generation Revenue Generation Criteria:

    • Charge fees on applications.
    • Process Journal passing and invoicing.
    • 2 Financial Costs Managed Costs Managed Criteria:
    • Minimise personal expenditure.
    • Charge BOP penalty fees.
    • 3 Client Service Excellence Service Excellence Criteria:
    • Levels & quality of service delivery as experienced by internal & external stakeholders.
    • Interprets business/customer requirements to provide timeous solutions.
    • Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
    • Degree of customer satisfaction from customers.
    • Output results from "client servicing" activities. Includes value of advice to customers &/or stakeholders.

    Internal Clients

    • Maintain relationships with Retail network and Back Office with regards to Finsurv on primary level.

    External Clients

    • Handle external queries from clients or companies regarding Finsurv on a primary level.
    • Maintain relationships with the SARB on a primary level only reporting systems they are responsible for.
    • 4 Internal Processes Oversee the Reporting Systems Criteria:
    • Capture all FRS (Finsurv Reporting System) transactions timeously and correctly.
    • Report any rejections or corrections from the Branches and Back Office via Merlin and Opics to SARB.
    • Report all IVS (Import verification System) reconciliations to reserve bank from branch and back office level and obtain necessary documentation from client.
    • Balance the Balancing module daily to see transaction counts balance.
    • 5 Internal Processes Manage other Finsurv processes Criteria:
    • Process and assist with the compilation and submission of very basic applications.
    • Process the exception reporting from SARB for single discretionary allowance, investment allowance, religious transfers and MP1423
    • Process Omnibus and Old TC applications
    • 6 Organisational Learning People Management

    People Management Criteria:

    • Develops talent by facilitating cross training, developing, coaching, mentoring & growing individuals & teams in the Business Unit. Encourages career advancement endeavours.
    • Demonstrates support of learning.
    • Ensures that effective training & development practices exist in the BU & that continuous learning is fostered.
    • Is accountable for providing an environment in which employees can apply what they have learned.
    • Supports & reinforces the application of newly acquired skills. Rewards the application of newly acquired skills & knowledge.
    • Fosters a climate of continuous learning.
    • Encourages employees to take personal ownership of their professional development.
    • Ensures skilled coaching & mentoring.
    • Keeps employees on a development continuum.
    • Makes training a part of employees' daily routine & encourages them to tap into the knowledge of their colleagues & to set performance improvement goals.
    • Conduct performance appraisals.
    • Handle day-day staff matters.
    • 7 Organisational Learning Contribution to Teamwork in Department Teamwork Criteria:
    • Contribution to making the department a great place to work.
    • Contribution to teamwork (Level of teamwork, accountability, delivery, quality & speed of information shared, contribution to efficiency & effectiveness of area).
    • Effort to forge & maintain quality inter-personal relationships.
    • Take accountability for the achievement of operational objectives within own area of control.
    • Support and drive the business's core values.
    • Maintain a positive attitude and drive.
    • Respond openly to feedback.
    • Promote harmony and teamwork.
    • Promote the sharing of knowledge.
    • Show willingness to help others.
    • Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).
    • Open to feedback and constructive criticism of performance.
    • Actively coach, train and empower internal and external team members to create an understanding of skills and specialities.
    • 8 Organisational Learning Personal and Intellectual Capital Development Personal Development Criteria:
    • Take ownership for driving own career development.
    • Preparation and signing off of personal development plan
    • Achievement of objectives/milestones set out in the development plan.
    • Development of knowledge base and Intellectual Property.

    Job Features

    Essential qualifications/ certifications/ registrations
    - Grade 12
    Preferred qualifications/ certifications/ registrations
    - None
    Training Requirements
    - On the job training

    2x Fincurv Courses through training department
    AML course
    Essential experience required
    2 years Foreign Exchange experience

    Behavioural Competencies

    Technical Competencies

    • Attention to Detail I(5) L(5)
    • Thorough knowledge of Exchange Control Rulings and Regulations
    • Customer Orientation I(4) L(4)
    • Computer Literacy (Moderate)
    • Time Management I(4) L(4)
    • FICA & AML knowledge and proficiency
    • Decision Making I(3) L(3)
    • Managing Others I(4) L(4)
    • Listening Skills I(5) L(5)
    • Interpersonal Sensitivity I(3) L(3)
    • Teamwork I(4) L(4)
    • Independence I(4) L(4)
    • Ambition I(3) L(3)

    Desired Skills:

    Behavioural Competencies
    Attention to detail
    - Customer Orientation
    Time Management
    - Decision Making
    - Managing Others
    - Listening Skills
    - Interpersonal Sensitivity
    - Independence
    - Ambition
    - Thorough knowledge of Exchange Control Rulings and Regulations
    - Computer Literacy (Moderate
    - FICA & AML knowledge and proficiency
    Desired Qualification Level:

    • Grade 12 / Matric

    Method of Application

    Interested and qualified? Go to Bidvest Bank on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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