Jobs at Industrial Development Corporation

Job Description

• To analyse, define business requirements, configure Dynamics 365, ensure the solution meets the organization's needs, and take end-to-end responsibility for the implementation of Dynamics 365, ensuring the project scope is achieved.

Qualification and Experience

Qualifications:

• Minimum qualification: Bachelor’s degree in computer science, Information Systems, OR equivalent education PLUS
• Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Customer Experience Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate,
  Dynamics 365 Customer Service Functional Consultant Associate).

Knowledge and experience:

• Minimum of 5 – 8 years’ experience in software development project implementation
• Experience in project management development and growth experience.
• Hands-on experience with large-scale ERP projects and managing their implementation
• Proven experience as a Functional Consultant for large-scale IT projects, preferably with Dynamics 365 Sales, Marketing, and Customer Service modules.
• In-depth knowledge of the Microsoft 365 suite, including Dynamics and Share Point
• Experience with the Microsoft Power Platform (PowerApps, PowerBI, Flows)
• Strong understanding of Microsoft Dynamics 365 and its applications in sales, marketing, and customer service.
• Ability to manage risks and drive change in a complex organisational environment
• Experience with Agile and Scrum methodologies.
• Ability to bring innovative solutions and work independently.

Roles and Responsibilities

Perform requirement Analysis and Solution Design:

• Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs.
• Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution.
• Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes.
• Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules.
• Design and document functional specifications for customizations’ and integrations related to sales, marketing, and customer service.
• Work closely with technical teams to ensure the solution is implemented as designed.
• Convert requirements into functional specifications, which is the basis for the technical analysis and the work program.

Perform System Configurations:

• Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements.
• Customise the system using built-in tools and features to enhance functionality and user experience.
• Optimise configurations for performance, scalability and cost-efficiency
• Manage configurations across multiple environments and ensuring interoperability

Perform solution Testing and Validation:

• Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service.
• Conduct user acceptance testing (UAT) and gather feedback for improvements.
   

Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation:

• Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and customer Service functionalities.
• Provide Go-live and Post-go-live support for the solution
• Train and coach internal users so they efficiently use the applications
• Develop training materials and user guides to facilitate user adoption

Drives Continuous Improvement for the solution:

• Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules.
• Ensure and maintain quality and functionality
• Stay updated with the latest Dynamics 365 features and industry trends.
• Continuously promote and stimulate agile development and drive continuous improvement of quality regarding the IT application landscape

Job Requirements

TECHNICAL/FUNCTIONAL COMPETENCIES

• Strong BA skills – process mapping, requirements gathering
• Excellent oral and written communication
• Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc.
• Root cause analysis for complex cross functional issues
• Excellent Project management
• Stakeholder Management and customer focus
• Understanding of Office 365 and SAP/ other ERP technologies
• Strong understanding of Microsoft Dynamics 365 and its applications.
• Report writing and presentation skills
• Strong organisational and documentation skills
• Broad understanding of information technology topics

BEHAVIOURAL COMPETENCIES

• Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders
• Excellent communication, analytical, and problem-solving skills
• Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change
• Relationship and Networking skills
• Persuading and Influencing skills

Posting End Date

1 Mar 2026

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Synopsis

•  Configuration and maintain the SAP HR modules (PA, PY, OM, TM, Comp Management, SAP Portal, etc.) based on business requirements within Human Capital Function (HC).
•  Design and map business processes, procedures and workflows for services rendered.
•  Conduct process analysis and solution design and blueprint workshops.
•  Manages all support requests sent through to the external support service provider with respect to the provision of functional specifications, system testing and sign-off.
•  Complete all the required system testing for continuous improvement.
•  Be the lead with respect to system integration within HC.
•  Identify potential solutions for existing business processes and matters related to legislative compliance.
•  Run monthly time evaluation to ensure accurate leave accumulation credits.
•  Conduct end user training on ESS/MSS.
•  Serve as a liaison with the IT department on technical matters.
•  Taking the development lead for delivering system development and new releases.
•  Monitoring of data accuracy and validity using SAP HR Reporting tools and BI (Analytics).
•  Perform system audit trails to identify system errors and resolve the errors.
•  Provides reports on human capital compliance issues.

Job Description

• System Optimization and Maintenance.
• Analyse and report the need for system enhancement or customization.
• Assist in the review, testing and implementation of HR information system upgrades or patches.
• Collaborate with functional and technical staff to coordinate application of upgrades.
• Confirms accuracy and integrity of all data entered, maintains data in HRIM systems and databases and assures information is available on a timely basis.
• Performs group data updates, exports, imports, clean-ups, and conducts research and reports on any data discrepancies.
• Recommend changes to current processes to provide more effective use of the HRIM.
• HR Functional Analysis, Training and Research
• Delivers routine daily/weekly/monthly reporting and responds to basic to intermediate ad hoc data requests.
• Conducts data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
• Prepares reports, graphs, charts and statistics in support of human capital operations.
• Applies HC functional knowledge in optimizing HR information systems support.
• Create, generate, and maintain effective HC reporting, including turnover, headcount, recruiting, organization charts, and other key metrics to drive organizational effectiveness.
• Develop a dashboard of HC metrics to be presented at monthly, quarterly, and annual senior leadership meetings.
• Develop and generate ad hoc reports to provide HC with timely and accurate data.
• Create and maintain documentation of reporting processes and training guides for end users.
• Training and Research.
• Develop user procedures, guidelines and documentation.
• Train staff members and managers/supervisors/administrator on new processes/functionality
• Maintain awareness of current trends in HC information systems with a focus on product and service development, delivery and support, and applying new technologies

Qualification and Experience

• Bachelor’s degree or equivalent in HC, Information Systems, or related functions
• 8 - 10 years of a combination of professional experience in information systems management and human resource management
• Experience of SAP HR
• PowerPoint
• Finance for HC
• HC Analytics
• Project Management

Roles and Responsibilities

System Optimization and Maintenance

• Analyse and report the need for system enhancement or customisation
• Assist in the review, testing and implementation of HR information system upgrades or patches
• Collaborate with functional and technical staff to coordinate application of upgrade or fix
• Confirms accuracy and integrity of all data entered, maintains data in HRIM systems and databases and assures information is available on a timely basis.
• Performs group data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
• Recommend changes to current processes to provide more effective use of the HRIM

HR Functional Analysis

• Delivers routine daily/weekly/monthly reporting and responds to basic to intermediate ad hoc data requests.
• Conducts data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
• Prepares reports, graphs, charts and statistics in support of human capital operations.
• Applies HC functional knowledge in optimising HR information systems support
• Create, generate, and maintain effective HC reporting, including turnover, headcount, recruiting, organisation charts, and other key metrics to drive organisational effectiveness
• Develop a dashboard of HC metrics to be presented at monthly, quarterly, and annual senior leadership meetings
• Develop and generate ad hoc reports to provide HC with timely and accurate data
• Create and maintain documentation of reporting processes and training guides for end users

Training and Research

• Develop user procedures, guidelines and documentation
• Train staff members and managers/supervisors/administrator on new processes/functionality
• Maintain awareness of current trends in HC information systems with a focus on product and service development, delivery and support, and applying new technologies

Job Requirements

Leadership Competencies

• Resilience 
• Decisiveness in Execution 
• People Engagement
• Communication and Engagement 
• Diverse Stakeholder Management 
• Teamwork
• Innovation Change Leadership
• Strategic Thinking 
• Business Mindset

Technical Competencies

• Leadership Development
• Developing integrated Talent management strategies
• Creating a high Performance culture 
• Knowledge management Capability 
• Operational Effectiveness
• Building Culture that entrenches company values
• Strategic business partnering
• Measures and analytics capability 
• Change Management capability 
• Managing a diversified environment
• Project Management
• Compensation
• Employee Benefits

Behavioral Competencies

• Emotional Intelligence 
• Influencing and managing up
• Negotiation skills 
• Communication 
• Holding difficult conversation
• Building team effectiveness
• Motivating and engagement 
• Judgement/Problem Solving
• Planning and Organising 

Generic Competencies 

• PowerPoint
• SAP HR
• Excel 
• Finance for HC
• HC Analytics
• Project Management

Posting End Date

25 Feb 2026

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Synopsis

• To evaluate and present applications for funding and structure deals that contribute towards the SBU objectives and the growth and development of the small business sector.
• This would include performing the complex financial and/or technical and/or marketing due diligence functions across the country, as well as leading a due diligence team and ensuring risk identification and mitigation.
• It is also required to assist the Regional Manager with the implementation of corporate wide initiatives as and when required.

Qualification and Experience

• Minimum qualification: relevant commercial or technical honours degree
• CA (SA) qualification will be an advantage
• 8-10 years’ related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements).
• Declared competent in three due diligence disciplines (Marketing, Technical, and Financial)
• Grounded in all three disciplines
• Transaction leadership (complex deals)
• Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
• Experience in peer review
• Experience in interpretation and analysis of financial statements
• Knowledge of the market environment and technology landscape
• Knowledge of financing instruments
• Understand and review models of proposed financial structures
• Competent in coaching and mentoring of team members.

Roles and Responsibilities

• Financial / Shareholder Returns
• Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
• Ensure financial soundness of all credit submissions.

Internal / Operational Processes

• Evaluate applications for finance (financial, technical and marketing disciplines)
• Deal structuring - Designing and negotiating the financial, commercial, environmental, health & safety (EHS), legal and other relationships between the client and IDC for the specific deal (where applicable).
• Risk identification and mitigation
• Leading of due diligence teams on high value / complex transactions
• Deal optimization - ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals
• Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
• Account management function up to first draw
• Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
• Conduct peer reviews on all due diligence disciplines.
• Training, mentoring and coaching of Business Analysts and Dealmakers
• Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications

Roles and Responsibilities (cont.)

Customer Focus & Stakeholder Management

• To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.
• Manage and enhance the levels of service and communication to ensure the provision of client service excellence.
• Build and maintain a strong deal pipeline
• Proactively drive new business growth in line with specific initiatives that are aligned to the SBU strategy including plan of action in respect of cold calling, presentations, travel plan, entertaining potential clients to extend the reach of the Regional Office resulting in new applications pitched and/or approved by the IDC
• Learning, Leadership & People Growth
• Provide team leadership in transactions during due diligence
• Manage own development to enhance own competencies
• Participate in knowledge sharing in the team and cross functional
• Coaching and mentoring team members

Job Requirements

TECHNICAL/FUNCTIONAL COMPETENCIES

• Financial acumen
• Risk identification and mitigation
• Investment/Portfolio Management
• Stakeholder Management and customer focus
• Planning and organising
• Report writing skills

BEHAVIOURAL COMPETENCIES
 

• Presentation and communication skills
• Negotiation skills
• Relationship Building and Networking skills
• Persuading and Influencing skills
• Coaching and Mentoring
• Leading and Co-ordinating

Posting End Date

6 Mar 2026

go to method of application »

Job Description

• To analyse, map, and identify improvement opportunities and ensure the quality of the solution, as well as to train end users.

Qualifications and Experience

• Minimum qualification: Bachelor’s degree in computer science, Information Systems ,Industrial Engineering OR equivalent education PLUS
• Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Fundamentals). 
• Lean / Six Sigma experience is an added advantage.
• Minimum of 5 – 8 years of experience in business process analysis or related field
• 3+ years of experience as a software tester or software quality assurance specialist
• Proven experience in business process analysis, software testing, and training for largescale IT projects.
• Ability to manage risks and drive change in a complex organisational environment
• Experience with process mapping tools
• Experience with team leadership
• Experience with Agile and Scrum methodologies
• Experience in business process modelling/ business architecture

Roles and Responsibilities

• Analyses and designs business processes to identify alternative solutions to improve efficiency,effectiveness and exploit new technologies and automation.
•  Conduct process mapping and improvement initiatives to optimise business workflows and training materials.
• Analyse data to identify trends, inefficiencies, bottlenecks, and areas for improvement, and develop and implement solutions to streamline processes and increase efficiency.
• Gather and analyse important business data and create reports based on
• recommendations.
• Collaborate with IT and business leaders for the development of new process designs.
• Work closely with IT teams to ensure that systems are configured to support business processes, and that data is accurately captured.
• Work closely with stakeholders to understand their pain points and requirements and develop solutions that meet their needs
• Collaborate with stakeholders to gather requirements and ensure alignment with businessobjectives.

Develop and deliver training related to business processes.

• Provide training and support to ensure that processes are understood and followed correctly.
• Assess the training needs of individuals and teams.
• Design and develop training programs based on the organisation’s needs.
• Conduct workshops, individual training sessions, and lectures to train end-users on Dynamics 365 functionalities.
• Prepare educational materials such as module summaries, videos, and presentations.
• Evaluate the effectiveness of training programs and make necessary adjustments.
• Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies.

Develops organisational policies, standards and guidelines for business process improvement

• Assesses the feasibility of business process changes and recommends alternative approaches.
• Selects, tailors and implements methods and tools for improving business processes at programme, project or team level.
• Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives.
• Analyse process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth.
• Implement best process management practices.
• Provide recommendations and guidelines for the operation of processes
• Facilitate process improvement workshops with cross-functional teams.

Manage libraries for business processes (process and procedure custody)

• Version control for published processes and procedures
• Develop and maintain process documentation
• Document all the business process modelling activities for future use.

Conduct thorough software testing, analyse data, write test cases and communicate with developers to ensure that it meets the specifications and requirements before being released.

•  Develop and implement testing plans and strategies for Dynamics 365.
• Design, write, and execute various types of test cases, including functional, regression, and user acceptance testing.
• Identify, document, and prioritise technical issues and bugs.
• Work with developers to troubleshoot and resolve issues.
• Conduct post-release and post-implementation testing to ensure the solution meets business requirements

Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES

• Strong BA skills – process mapping, requirements gathering
• Excellent oral and written communication
• Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc.
• Root cause analysis for complex cross functional issues
• Excellent Project management
• Stakeholder Management and customer focus
• Understanding of Office 365 and SAP/ other ERP technologies
• Strong understanding of Microsoft Dynamics 365 and its applications.
• Report writing and presentation skills
• Strong organisational and documentation skills
• Broad understanding of information technology topics

BEHAVIOURAL COMPETENCIES

• Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders
• Excellent communication, analytical, and problem-solving skills
• Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change
• Relationship and Networking skills
• Persuading and Influencing skills

Posting End Date
6 Mar 2026