Job Openings at DHL

Job Function:

• Handle Multi Modal/Exports/Imports Shipments according to client requirements
• Receive new order booking from sales representative or customer
• A file to be opened immediately, all correspondence to be printed and kept in the file.
• Get in touch with our office in the origin country, to contact the shipper and arrange shipment                                                       
• Provide our office with the necessary information such as booking confirmation, contract number, shipper contact detail etc.
• Keep client updated daily on the progress of their shipment/orders using prescribed Status Report format
• Once the vessel sails all documents to be prepared for arrival in line with procedures obtained from booking office and file
• Invoicing Timeously such that complete set of documents are delivered with the shipment
• Daily pre alerts/status reports to customers
• Ensure all Customs regulations are met including the prompt return of documents
• Ensure PODS are returned by both the Haulier and /or Bolloré Logistics office or destination
• Requesting ANFS/ SOBS from various lines and registering your file
• Preparation of SADC Certificates where required
• Follow up on complete, correct and accurate documentation including clearing instructions to execute shipments
• Requesting Invoices from service providers to create a complete set of documents at the time the file is invoiced
• Ensuring your files are invoiced within 24 hours after delivery at most
• Arranging transport for deliveries of your shipments, Locally and Long distance
• Advise client of any cost amendments from original Estimate
• Operating within budget allocated through estimate given to the client and highlight any discrepancy if full scope of work is not covered by commercial/estimator/front office staff.
• Handover all relevant documents to Customs Department for necessary framing of the Entry.
• Ensure clients are invoiced in line with what has been agreed and the costing
• Is accurate and within agreed credit terms
• Ensure invoices are dispatched regularly and in line with the procedure set out.
• Ensure supplier invoices are in line with proposed costing on 
• Foster a strong operations relationship with client to allow for growth of business
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager

Now, here is what we need from you!
Minimum Education and Experience Requirements:

• Matric
• 5 - 10 years’ experience in the Sea/Air/Road Freight Imports and Exports environment
• 2 - 5 Years’ experience within the scope of Customs Clearing
• Experience in Air/Ocean and Road Import and Export declarations
• Computer Literate – MS Office Suite Knowledge of Excel 
• Proactive and Tenacious
• Full tariff knowledge classification.
• Tariff determination experience essential
• Value determination experience.
• Required entry experience: multi-mode – Air/Ocean/Road freight/Projects import and Full export entry experience. 
• Full road freight export experience – operations and customs processing
• Provisional payment experience – full End to End function.
• Refund experience – full End to End function. 
• Drawback experience
• Sound knowledge of customs and Excise Act – rules – schedules and guidelines.
• Country of origin - Trade agreement knowledge
• Microsoft Office applications
• Communication Written & Verbal
• Customs Knowledge
• Cargo Wise and Compu-Clear experience required.
• Accuracy and attention to detail
• Proven ability to priorities responsibility and work under pressure
• Advanced Customs declaration types (CPC codes).

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Key Responsibilities

Leadership & Team Management

• Lead, coach, and elevate a high-performing team of 20 Weight Hunters to achieve new business revenue, volume, and profit targets.
• Demonstrate agility and BITE in navigating changing market conditions and quickly pivot team priorities.
• Guide the team on account targeting, sales strategy, and high-impact negotiation techniques.
• Build a culture of accountability, teamwork, and continuous improvement.
• Conduct regular 1:1 coaching sessions and joint customer visits to strengthen capability and performance.
• Ensure compliance with DHL Express global sales processes, systems, and ethical standards.

Strategic Business Development

• Define and execute the regional sales strategy for the heavier-weight segment across SSA.
• Identify opportunities within key verticals: industrial, technology, healthcare, automotive, and emerging sectors.
• Monitor and respond to competitor movements and evolving customer requirements.
• Collaborate with Product, Pricing, and Marketing to refine offerings and develop impactful commercial initiatives.
• Drive initiatives that increase DHL’s penetration in the B2B heavier-weight market.

Customer & Stakeholder Engagement

• Support acquisition of high-value accounts by directly engaging with strategic prospects.
• Work closely with Operations and Customer Service to ensure smooth onboarding and flawless service execution.
• Represent DHL Express at industry forums, customer engagements, and strategic networking events.
• Strengthen DHL’s market presence and reinforce our “Insanely Customer Centric” service culture.

Performance Management & Reporting

• Track team effectiveness using KPIs such as revenue growth, pipeline health, win rates, and conversion ratios.
• Ensure adherence to CRM standards, particularly Salesforce accuracy and timeliness.
• Drive forecasting discipline and contribute to monthly, quarterly, and annual planning cycles.
• Leverage analytics and business insights to identify trends and optimize performance.

People Leadership & Culture Building

• Role-model DHL’s Head, Heart & Guts philosophy—think strategically, lead with empathy, and act boldly.
• Foster a culture of trust, motivation, collaboration, and recognition.
• Champion DHL Express values: Speed, Passion, Can‑Do Spirit, Right First Time, and Positive Results.

 Key Stakeholders

• Country Senior Management Teams
• Regional Sales Teams & Regional Sales Managers
• Regional Office Functions
• External Clients & Industry Stakeholders

Management Responsibility

• Lead, coach, and inspire a team of up to 20 Business Development Specialists (RCS J) across various countries in Sub Saharan Africa.

Qualifications & Experience

Education

• Bachelor’s degree in Business, Logistics, or a related field (MBA preferred).

Experience

• 7–10 years’ experience in sales or business development in express logistics, air freight, or supply chain.
• Minimum 3 years leading sales or BD teams.
• Proven success in winning and retaining mid-to-large corporate accounts.
• Solid understanding of international express logistics and cross-border shipping.

Language Requirements

• English (required)
• French or Portuguese (advantageous)

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What You Will Do

As the HR Business Partner – TA, you will play a pivotal role in managing the full recruitment lifecycle for skilled and management roles across Sub-Saharan Africa. Your key responsibilities will include:

End-to-End Recruitment Management

• Lead sourcing, screening, interviewing, and selection processes within agreed timeframes.
• Partner with hiring managers to understand workforce needs and define ideal candidate profiles.
• Manage job ads across multiple platforms (Careers Centre, LinkedIn, external job boards).
• Ensure seamless offer management, vetting, and onboarding.

Strengthen Hiring Manager Capability

• Coach hiring managers on interview skills and selection best practices.
• Ensure alignment between job competency frameworks, assessments, and recruitment processes.

Talent Pipeline & Workforce Planning

• Build and maintain talent pipelines for critical and future roles.
• Support succession planning and demand forecasting through insights and data.
• Conduct market research and implement innovative sourcing strategies.

Onboarding & Induction

• Manage onboarding processes for management and Head Office employees.
• Lead new starter engagement and ensure efficient contracting and documentation.

Employer Branding & EVP Activation

• Activate our EVP through recruitment marketing and external branding initiatives.

Reporting & HR Insights

• Generate weekly, monthly, and annual recruitment reports.
• Provide analytics that support decision-making and capacity planning.

What You Bring

Qualifications

• Tertiary qualification in Human Resources, Industrial/Organizational Psychology, or related field.

Experience

• Minimum 5 years in recruitment management within a large, preferably services/logistics organisation.
• Proven experience working within a matrix organisation with dispersed geographies.
• Strong track record of meeting and exceeding TA targets.

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Key Responsibilities:

• Design, build, and maintain complex automation programs, smart campaigns, and workflows within Marketo to nurture leads and improve customer engagement.
• Administer and optimize the organization’s Marketo instance, including segmentation, scoring models, lifecycle management, and database governance.
• Implement and optimize CRM integrations (e.g., Salesforce) to enhance sales and marketing alignment.
• Design, execute, and analyze email marketing campaigns through Marketo, ensuring high deliverability, engagement, and compliance.
• Utilize Marketo capabilities to score, segment, and personalize customer interactions.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Conduct A/B testing to improve conversion rates and campaign effectiveness.
• Support troubleshooting, documentation, and governance of automation processes and tool usage.
• Stay updated on industry trends and emerging technologies to enhance automation strategies.

Education:

• Bachelor’s degree in marketing, Business, Information Technology, or a related field.

Experience:

• Minimum 3 years of hands-on, demonstrable experience working directly within Adobe Marketo Engage (required).
• Proven ability to independently build and manage Marketo programs, smart campaigns, segmentation, scoring, and reporting.
• Experience in marketing automation, digital marketing, or CRM management.
• Hands-on experience with CRM systems (e.g. Salesforce, Comet, Stellar)
• Strong understanding of email marketing, lead nurturing, and customer segmentation.
• Knowledge of data analytics and reporting tools (e.g., Google Analytics, Adobe Analytics, Tableau).
• Experience in A/B testing and conversion rate optimization.
• Familiarity with compliance regulations related to digital marketing (e.g., GDPR, POPIA).
• Excellent problem-solving skills, attention to detail, and ability to work cross-functionally.