Job Opportunities at Vector Logistics

Job Purpose

• The purpose of this role is to ensure that all the service, performance (SLA) and costing data (volume & value trends) are analyzed and collated for the customer; and have insight into customer requirements and identify opportunities to create joint efficiencies to manage customer profitability.

Key Responsibilities

Relationship Management

•  Interact with relevant customer (Principal) departments to resolve and manage day to day operational queries.
• Manage interactions between customers and Vector at the appropriate level with key Vector departments including Operations, Supply Chain, Finance and Administration (especially Commercial).

Key Account Data Analysis and Performance Reporting Management

Manage and report on service levels including analyzing and tabling issues as well as recommended actions or solutions.

• Manage overstocking and compile the necessary reports.
• Build understanding of sales and rate trends by category/product and by customer type.
• Monitor and collate sales performance by customer.
• Manage product and product category take-Ons and exits; working with VSS; obtain formal sign off.
• Ensure frequent interaction with VSS and Supply Chain to ensure that information is shared, and cross functional understanding is maintained with regard to the expectations of the principal.
• Obtain data and statistics from Supply Chain on SKU’s and analyze performance trends on SKU’s.
• Monitor new products in conjunction with planning to ensure that no ‘out of stocks’ occur.
• Manage and monitor risky expiry stocks in conjunction with planning.
• Analyse ‘bottom’ slow moving SKU’s and action in conjunction with Planning and Principal.
• Manage customer and channel take-ons and exits and analyse customer trends (monitor the ‘tail’).
• Manage the calendar of business reviews and update the template before every meeting with the sales of the next month, including the analysis of service levels which must be obtained from the demand forecasters.
• Undertake competitive market research on a regular basis.
• Provide input on Principal/Vector related projects at the tactical level (e.g. turnaround time on vehicles between depots, improving inbound services).

Customer insight and profitability management

• Identify areas for efficiency creation and joint projects to improve customer and Vector profitability.
• Communicate requests from the principal to relevant Vector stakeholders.
• Provide research and data analysis for all proposed projects.
• Work with the Commercial Department to establish relevant insights on viability.

Reporting

• Compile review packs for the Customer Manager and provide insights regarding the monthly ‘numbers.
• Print and compile reports as requested by Principals and research any ad hoc requests; providing appropriate answers and insights.
• Report on compliance of both Vector and Principals on variables as set out in the various service level agreements.
• Provide reports on non-compliance of both Vector and Principals to relevant Vector Stakeholders.

Project Management

• Leading, coordinating and monitoring key deliverables of the project.
• Strong collaboration and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• BCom Logistics or related (Undergraduate degree is the minimum requirement).
• 2-3 years’ experience in supply chain, customer experience and Commercial.
• Valid Code EB drivers' license.
• Customer relations experience.
• Sales and logistics execution processes with emphasis on 3PL concepts.
• Vector business partners, processes, and people.
• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity.

Skills and Competencies

• Excellent Verbal and written communication.
• Computer literacy (SAP MM and BW and MS Office and especially proficiency in Excel).
• Interpersonal Tolerant of stress and pressure.
• Solution-oriented with a proactive approach.
• Deadline driven with a high level of Attention to detail.
• Able to interact at all levels of the organization.

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Job Purpose

• To provide key support to the business and extract maximum value from the information technology platform, specifically it's SAP system. Provide second line SAP support and assist the business to implement new projects and system enhancements.

Key Responsibilities

Drive Continuous Business Improvement initiatives

• Identifies Continuous Business Improvement opportunities within the business unit / business area.
• Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager.
• Implements enhancements as per business project's function.
• Assist in improving and streamlining business processes and preparing business process documentation.

SAP End-User Support

• Assist end users to resolve SAP related issues across the Vector Business predominantly with SAP WM.
• Resolve calls logged on service management system within agreed SLA.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Conduct user assessments with the business users following training or as required.
• Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Warehouse Management and or Logistics Execution.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for WM.
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation and provide post-implementation support to all end-users.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).

SAP User Profile Maintenance

• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.
• Assist with resolving user profile audit queries.

Reporting

• Develop appropriate reports as requested by the Business as well as maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

System Auditing

• Conduct regular system compliance audits for the WM/LE module.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Qualifications and Experience Required for the Job

Qualifications and Experience

• Degree in Information Technology / BCom (Information Systems) / BSC Computer Science.
• Minimum of 5 years’ experience within the relevant business function or information technology environment with SAP EWM, with configuration and successful implementation.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' licence.

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Job Purpose

• To work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.

Key Responsibilities

SAP End-User Support

• Assist end users to resolve SAP (Sales & Distribution) related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the Sales and Distribution (S&D) module.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required.
• Analyze reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within S&D.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for S&D.
• Review and analyze technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realization of the Business case and identified KPI’s.
• Provide post-implementation support to all end-users.

SAP User Profile Maintenance

• Communicate with authorizations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorize user access for new and existing users via the User Authorization Request (UAR) workflow.
• Assist with resolving user profile audit queries.

System Auditing

• Conduct regular system compliance audits for the S&D module.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager.

Reporting

• Develop appropriate reports for the SAP S&D module as requested by the Business.
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP S&D module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others utilizing available training opportunities.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPI’s

• SAP S&D end user satisfaction rating.
• Efficacy of liaison between the Business and service provider(s).
• Achievement of project brief, deliverables and timelines.
• Achievement of continuous business improvement targets.
• SAP end user training coverage and impact on productivity.
• SAP user profiles alignment with roles.
• Resolution of system non-compliance.
• System audit coverage.

Key Relationships

Internal

• Management teams across Vector.
• Group IT.
• Operational managers across the Business.
• Audit team.
• Cross functional project teams.
• Technical teams.

External

• Supplier representatives and consultants.
• Auditors.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Degree in Information Technology / BCom.
• Minimum of 2-4 years’ experience within the relevant business function or information technology environment.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' license.

Skills and Competencies

• Behavior Standards.
• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge for change.
• Take accountability for results and people.

Knowledge

• Business principles.
• Business Process understanding.
• System analysis skills.
• Excellent end user knowledge in the SAP S&D module.
• Demonstrated business and system knowledge (preferably within the SAP SD module).