BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Execute to the Managed Services business plan and strategies.
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Technical ability to perform firmware hardware upgrades on server platforms
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- Relevant IT certification
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
- 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Certifications
- Microsoft/MCSE
- VMware Vcenter and ESXI
- XEN servcer
- Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
- Hyper-V
- Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- The main purpose of this position is to assist the Project Leads with administrative responsibilities
Key Deliverables / Primary Functions
- Logging and closing all installation incidents per project timeously.
- Arranging for technicians and other vendors to be on site for installations within the specified time.
- Following up with the inland and costal project managers that all installations are completed
- Escalating all problems and concerns regarding open installations to the project Lead and customer
- Getting and / or tracking approval from project managers for quotes that are submitted.
- Ensure that all purchase orders are received for approved orders.
- Liaising with the projects team, relevant customer as well installation team regarding project status on an ongoing basis
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Analytical and Problem Solving
Core Behavioural Competencies
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
- Writing and Reporting
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience with projects administration
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, and potentially supervising teams
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day-to-day stability
- Manage problems, assist with support functions, as well as supporting users and staff, provision of network administration and integrate systems support
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Attend to IMACD's (Installation, Modification, Addition, Change)
Core Functional Skills & Capabilities
- Network Design
- Network Management
- Network Operations
- Security Management
Core Behavioural Competencies
- Job Match
- Culture Match
- Adapting & Responding to change
- Analysing
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
- Grade 12 & 5 years’ experience
Certifications
- CCIE (Cisco Certified Internetworking Expert)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of ControL : 0
- Level of Engagement : Interacting with clients as well as relevant stakeholders within BCX
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- The main objective of the Apps Systems Analyst is to ensure that all development and system requirements together with its counterpart deliverables are met on-time, within budget, and right first time, to ensure complete Customer Satisfaction. Providing system support and development on associated applications .
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Problem solving
- Communication
- Planning
- Customer Orientation
- Customer Needs Analysis
Core Behavioural Competencies
- Analysing
- Applying expertise & Technology
- Job Match
- Writing and Reporting
- Planning & Organising
- Leading and supervising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma in Call Centre or Information Technology
Additional Education -Preferred /Advantage
Experience
- 2 years’ experience working on retail Systems advantageous
- 2 years + working as a systems analyst
- Technical development background advantageous ie. (PHP , Phython , Java , Java Script
- Design and understand API interface documentation and design ( REST ,JSON)
- Knowledge of security protocols and platforms advantageous
- Good working knowledge of MS office, Word, Excel, Visio, and outlook
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
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Core Description
- Responsible for managing the lifecycle of problems and escalations to minimize the impact of incidents and prevent recurrence. This role ensures effective root cause analysis, timely resolution of critical issues, and strong communication with stakeholders while maintaining compliance with ITIL processes and organizational standards.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Release Management
- Software Development Methodologies
- Analytical and Problem Solving
- Problem management
- Service Level Agreement (SLA) Management
Core Behavioural Competencies
- Delivering Results & Meeting customer expectations
- Applying expertise & Technology
- Job Match
- Working with people
- Writing and Reporting
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control - 0
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
- Willing to travel
Workplace / Physical Requirements
- Full-time Client Based Position
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Core Description
- To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements. This role combines project delivery, IT problem management, and audit support to maintain operational efficiency and regulatory adherence.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Release Management
- Software Development Methodologies
- Analytical and Problem Solving
- Problem management
- Service Level Agreement (SLA) Management
Core Behavioural Competencies
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Job Match
- Presenting and Communicating information
- Writing and Reporting
- Working with people
Minimum Qualifications
- Relevant NQF 6 qualifications (preferably in Business or Information Technology / Commerce) in related field
- OR Grade 12 (NQF4) and 5 years’ experience
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
Or
- 5 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control - 0
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
- Valid Drivers license
- Willing to travel
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
Method of Application
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