In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Are you someone who can:
- Devise and implement innovations or methodologies that achieve efficiencies and reduce cost based on time, risk, process and re-usability of solutions.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Maintain close relationships with key stakeholders ensuring appropriate solutions are developed, appropriate and timeous feedback is provided. Escalate challenges to relevant business owners where required.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members, vendors, etc.
- Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
- Analyze and interpret business requirements to formulate a solution.
- Estimate and execute all approved development and configuration items and ensure delivery according to business requirements documentation.
- Provide input and assist business to achieve efficiencies through optimized processes.
- Comply, understand and align to all steps within the System Development Life Cycle and ensure governance in terms of legislative and audit requirements.
- Compile and develop the required technical documentation with clear translation of business requirements into functional requirements. Ensure documentation is prepared across the system development life cycle.
- Ensure adequate unit tests are performed for all configuration and development tasks and ensure results are successful.
- Ensure testing yields an acceptable level of performance for the changes being delivered and the applications are not adversely affected.
- Provide technical support for all requests escalated where relevant.
- Make use of appropriate resources with the required skill level to deliver within required timeframes.
- Provide an estimate of the resources and time required to deliver the required functionality.
- Ensure the effective coordination, development and delivery of training on the solution to internal clients, end users and relevant stakeholders.
- Participation in creation and ownership of project plans and project management to meet project target dates and milestones.
- Extract and analyse data against business rules, policy and practice. Formulate on client needs to support new/existing product development projects to derive a clear understanding of the client’s needs and requirements through provision of subject matter expertise.
- Manage own development to increase own competencies.
- Participate and collaborate across teams.
You will be an ideal candidate if you:
- Minimum: Grade 12
- Preferred: Tertiary qualification in IT or Certificate in Business Analysis
- 5 – 8 years Functional and Business Analysis experience working within an IT environment.
- Understanding of System Architecture.
- Extensive understanding of process mapping.
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you can:
- Strong financial and procurement experience in the Oracle space.
- Oracle Cloud will be an advantage.
- Must have experience in Accounts Payable and GL modules within Oracle.
- With 8 years' experience as a functional Configuration Consultant II
End Date: June 30, 2026
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Job Description
- The Lending Advisor is responsible for managing end-to-end lending transactions for RMB Private Bank (RMBPB) Private Clients (PC) and Private Wealth (PW) clients.
- This role involves originating lending deals for the bank, assessing clients' financial requirements and cash flow positions, and structuring tailored lending solutions. The Lending Advisor will develop and maintain client relationships, and ensure high-quality advice on wealth creation, accumulation, and protection.
- The role requires a strong understanding of credit, financial statements, and market trends to provide expert analysis and support in securing new clients and further entrenching existing ones.
Are you someone who can:
- Conduct comprehensive financial needs analysis to understand client goals and Residential lending requirements.
- Educate clients on residential lending products and structure appropriate solutions.
- Manage the end-to-end lending process, including application, documentation, credit assessment, and fulfilment.
- Manage a portfolio or leads while mining a base of opportunity.
- Infuence and exploit exceptional earning potential.
You will be an ideal candidate if you:
- NQF Level 7 or higher in Banking, Finance, or related field
- Have 3–4 years in a lending, financial advisory, or direct sales role.
- Experience in residential lending or credit structuring is advantageous.
End Date: May 26, 2026
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Job Description
To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: May 24, 2026
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Role Purpose:
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Are you someone who can:
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
- Identify and utilize opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth
- Management, and client facing environment.
- Full understanding of money management principles
You will have access to:
- Sound working knowledge of required business-related systems.
- Sound working knowledge of Banking and Financial Services Regulatory requirements.
- Knowledge on wealth management creation and accumulation
- Wealth protection or risk knowledge.
You can be a match if you have;
- Excellent knowledge of global financial markets and current affairs
- Ability to match client needs with appropriate product solutions.
- Excellent project management skills and able to plan and organize work independently.
- Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
- Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.
End Date: May 27, 2026
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Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: May 27, 2026
go to method of application »
Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: May 27, 2026
go to method of application »
Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: May 27, 2026
go to method of application »
Job Description
- To manage activities ensuring levels are maintained, training is provided and that company standards are met
- Planning, organisation and control of staff
- The Sales Contact Centre Manager is responsible for leading and managing a high‑volume insurance sales contact centre to achieve new business and cross‑sell targets. The role ensures performance, regulatory compliance, operational efficiency, and a consistently high standard of customer experience while developing a high‑performing sales team.
Key Responsibilities
Sales Performance & Revenue Growth
- Own and deliver monthly, quarterly, and annual sales targets across all Long-Term insurance products
- Drive new business acquisition
- Analyze sales trends, conversion ratios, and pipeline data to optimize performance
- Implement and refine sales strategies, scripts, and campaigns
Contact Centre Operations
- Manage day‑to‑day operations of the insurance sales contact centre
- Ensure optimal staffing, scheduling, and workforce productivity
- Monitor key operational metrics relevant to a sales contact centre
- Implement process improvements to increase efficiency and cost control
People Leadership & Development
- Lead, inspire, and manage Team Leaders and Sales Consultants
- Monitor performance management and coaching structures
- Identify high‑potential talent and create development and succession plans
- Manage disciplinary processes and absenteeism where required
Quality Assurance & Customer Experience
- Ensure consistent adherence to sales quality standards and scripts
- Partner with QA teams to monitor call quality and complaint trends
- Drive a customer‑centric culture balancing sales performance with fair outcomes
- Handle escalated customer complaints and complex cases
Compliance & Risk Management
- Ensure full compliance with insurance legislation, industry codes, and internal policies
- Maintain strong oversight of Treating Customers Fairly (TCF) principles
- Ensure all sales processes meet FAIS, FICA, and data protection requirements
Reporting & Stakeholder Management
- Compile and present performance reports and MI to senior management
- Track and report on sales, quality, compliance, and people metrics
- Collaborate with internal stakeholders
You will be an ideal candidate if you have:
- Bachelor’s Degree or Diploma in Business, Sales, Marketing, Management, Finance, or related field
- Regulatory Insurance Qualification as required by local legislation (e.g. FAIS‑recognized qualification in South Africa)
- RE5 / Fit and Proper certification (or equivalent for the relevant market)
Required Experience
- 3–5 years in a contact centre management role, experience in Insurance Sales advantageous
- Proven track record of delivering and exceeding sales targets
- Experience managing large sales teams (40+ agents through team leaders preferred)
- Strong exposure to outbound and/or inbound sales models
- Demonstrated experience in compliance‑driven sales environments
Technical & Professional Skills
- Advanced knowledge of contact centre KPIs and sales analytics
- Proficiency in CRM systems, diallers, and workforce management tools
- Excellent reporting and data interpretation skills
Leadership & Behavioral Competencies
- Results‑driven with a strong commercial mindset
- Inspirational people leader with strong coaching skills
- High attention to detail and compliance orientation
- Resilient under pressure in a fast‑paced environment
- Strong communication, negotiation, and stakeholder‑management skills
- Ethical, customer‑focused decision maker
We can be a match if you have the following:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Detail-oriented
- Proactive and accountable
- Calm under pressure
- Collaborative mindset
- Flexible and adaptable in a dynamic work environment
End Date: May 25, 2026
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
End Date: May 20, 2026
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
End Date: May 25, 2026
go to method of application »
Role Purpose:
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Are you someone who can:
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
- Identify and utilize opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth
- Management, and client facing environment.
- Full understanding of money management principles
End Date: May 23, 2026
go to method of application »
Job Description
- To implement and manage operational policies, procedures, risk and compliance processes for a branch environment to mitigate risk and improve operational efficiencies while ensuring excellent customer experiences and satisfaction
Hello Future Branch Administrator
- Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer- centric financial solutions.
- As part of our FNB Points of Presence (POP) team, the Branch Administrator plays a key role in ensuring the efficient and compliant operation of the branch. This role focuses on implementing and managing operational policies, procedures, risk, and compliance processes to mitigate risk, improve operational efficiencies, and support the delivery of excellent customer experiences.
- The Branch Administrator works closely with branch leadership and teams to drive operational discipline, effective cost management, and high-quality administrative support in a dynamic branch environment.
- Now’s the time to imagine your potential in a role where your attention to detail and operational expertise make a real difference.
Are you someone who can:
- Implement and manage branch operational policies, procedures, and compliance processes to mitigate risk
- Support the delivery of excellent customer experiences by enabling efficient branch operations and resolve customer queries efficiently and within agreed turnaround times
- Manage branch costs and expenses within approved budgets to achieve cost efficiencies
- Deliver exceptional service by providing proactive, innovative, and appropriate solutions and continuous improvement to enhance innovation, efficiencies, and competencies within the branch
- Maintain efficient electronic tracking and monitoring processes for administrative activities and timelines
- Ensure accurate recordkeeping and documentation in line with governance standards
- Provide accurate and reliable business information to support informed decision making by analysing trends and data to identify opportunities for improved operational efficiency
- Plan and manage team performance to support branch objectives and service standards Support skills development, employment equity, and talent initiatives to build a capable and engaged team
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
- 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment
You will be an ideal candidate if you possess the following:
- Strong understanding of operational risk, policies, and governance requirements
- Strong organisational skills with a high attention to detail
- Proven ability to manage budgets, track expenses, and improve operational efficiencies
- Experience working with business intelligence, reporting, or operational data
You will have access to:
- Opportunities to contribute to operational excellence within a Points of Presence environment
- A structured, governance driven branch setting
- Continuous learning and development opportunities aligned to your role
- The opportunity to positively impact customer satisfaction and branch performance
You can be a match if you are:
- Detail driven with a strong compliance and risk mindset
- Customer focused and service oriented
- Organised and able to manage multiple priorities effectively
- Analytical with the ability to interpret data and trends and proactive in finding solutions with an innovative approach
- A collaborative team player who works well with branch stakeholders
- Committed to continuous improvement and personal development
End Date: May 23, 2026
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
- As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
- Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
End Date: May 24, 2026
go to method of application »
Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
- Achieve embedded value hurdle rates and performance targets.
- Support the growth of the Business Unit’s assets and contribute to overall financial performance.
- Monitor, manage, and influence sales activities to ensure predefined sales targets are met.
- Maximise cross-selling opportunities while strengthening client relationships at the point of sale.
- Grow the active customer account base through proactive prospecting (“hunting”) to expand the client portfolio.
- Consistently deliver exceptional service by offering proactive, innovative, and appropriate solutions that exceed customer expectations.
- Leverage existing client relationships to grow the portfolio through regular engagement and lead generation.
- Provide accurate and reliable sales reporting through daily cash-ups.
- Capture all qualified leads in the sales pipeline or customer relationship management (CRM) system and update it daily.
- Analyse competitor intelligence and actively monitor market trends and key influencers to identify new industry-related business opportunities.
- Review all transactions daily to ensure new business applications are completed within required turnaround times.
- Track and manage sales activities to continuously improve personal sales performance.
- Take ownership of personal development to enhance skills, knowledge, and competencies.
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
- Preferred: Regulatory Examination (RE Level 5)
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on the local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
End Date: May 25, 2026
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration,
- Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
End Date: May 24, 2026
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Job Description
- To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives
Are you someone who can:
- To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives
You will be an ideal candidate if you have:
- Matric (Grade 12)
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification (Advantageous)
- Previous unsecured lending (Advantageous)
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you can:
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Plan and schedule activities to improve service.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Follow up with customers to ensure resolution of query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
- Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
End Date: May 26, 2026
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Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: May 26, 2026
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Are you someone who can:
- Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
You will have access to:
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We can be a match if you are:
- Signed off for supervision of all your SUB-CATS
- Able to build sound relationships based on trust and openness.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
End Date: May 30, 2026
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Willing to work on a shift structure
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: May 25, 2026
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Job Description
To lead and optimise the sales and service delivery model across a client portfolio by empowering team performance and driving the achievement of strategic objectives.
- Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team.
- Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.
- Proactively drive client conversions to main bank through salary deposits.
- Actively coach team members to effectively resolve queries and complaints that are escalated.
- Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.
- Ensure corrective actions are implemented immediately.
- Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Actively coach team through providing advice about learning, solutions, products and processes with the aim to improve business performance.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve team performance, innovation, achieve efficiencies and increase competencies.
End Date: May 27, 2026
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Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: May 26, 2026
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Job Description
- To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
Are you someone who can:
- Complete daily branch administration functions to minimise operational risk.
- Assist in managing branch cash holdings, teller and ATM cash processes.
- Guide and educate customers on adopting and utilising electronic banking platforms.
- Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
- Deliver high‑quality work by adhering to set standards, procedures, and governance requirements.
- Build and maintain strong relationships with internal and external stakeholders.
- Act responsibly with work‑related resources to support cost‑containment efforts.
- Work according to agreed performance objectives and service level agreements.
- Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.
- Continuously seek feedback and take accountability for personal performance, growth, and development.
- Always conduct yourself with integrity and professionalism.
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
- 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment
You will be an ideal candidate if you possess the following:
- Strong understanding of branch operations, risk processes, and governance principles.
- Ability to promote and support customer adoption of digital banking solutions.
- Proven ability to deliver accurate, compliant, and high‑quality administrative outputs.
- Strong relationship‑building skills with internal and external stakeholders.
You will have access to:
- Opportunities to build strong relationships as part of a dynamic team.
- A challenging and supportive working environment.
- Personal and professional development opportunities.
- The chance to make a meaningful impact within your branch and community.
You can be a match if you are:
- Customer‑focused with strong service orientation.
- Organised, detail‑driven, and committed to compliance.
- Strong in communication and interpersonal engagement.
- Flexible, adaptable, and solutions‑driven.
- A team player with the ability to work independently when required.
- Results‑focused with strong planning and prioritisation skills.
End Date: May 26, 2026
Method of Application
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