Fixed/Community Cluster Team Lead at BroadReach

The Fixed/Community Cluster Team Leads responsibilities are to support the implementation of strategic and tactical interventions at Department of Health (DoH) facilities and sites through the provision of direct HIV & TB related clinical services to patients and clients and the facilitation of on-site coaching and mentoring to DoH staff at selected facilities across the district and coordinate and support the Professional Nurses, Enrolled Nurses, Data Capturers and Data Support and Use Officer. S/he will drive the 90-90-90 HIV and TB agendas for adults and children by ensuring that health systems strengthening models, initiatives, protocols and guidelines are being implemented by target facilities and that facility staff are continuously identifying and addressing clinical and non-clinical issues in order to reach 90-90-90 targets.

Key Accountabilities (included but not limited to)

• Team Coordination and Monitoring
• Patient Care 90-90-90 Targets (testing, sustained chronic treatment and diagnostic monitoring)
• Technical Assistance
• Reporting
• Facility Functionality

In your role as Fixed/Community Cluster Team Lead you will:

• Planning and review of visit schedules and activities with the Professional Nurses, Enrolled Nurse and Data Capturer to supported facilities
• Monitoring and review of Professional Nurses, Enrolled Nurse, Data Capture and Data support and Use Officer performance daily, weekly and monthly with the Sub District Manager
• Coach, mentor and Supervise Professional Nurses, Enrolled Nurse, Data Capture and Data support and Use Officer in the use of BR products, e.g. Vantage and on their activities that they support the facility with
• Monitoring and reviewing of activity trackers and reporting to Sub District Manager
• Conducts site quality visits in accordance with Sub District Manager as per agreed schedule
• Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses
• Provide HIV Counselling and Testing services.
• Diagnose and treat for HIV/AIDS and TB in adults and children
• Manage and maintain patients’ adherence to treatment regimen
• Recommend diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
• Prescribe medications based on efficacy, safety, and cost as legally authorized.
• Support adherence by educating patients about self-management of HIV/AIDs and/or TB, tailoring instructions to patients' individual circumstances.
• Order, perform, or interpret the results of diagnostic tests, relevant to HIV/AIDS and/or TB
• Maintain complete and detailed records of patients' health care plans and prognoses.Provide ongoing adherence counselling to patients, recommending interventions to modify behavior associated with health risks.
• Keeps abreast of all new developments in HIV/AIDs and TB
• Supports, advises and coaches Facility staff on systems and Nursing matters in order to meet the T90 Strategy, Ideal clinic, ICDM/ICSM and National Core Standards
• Mentor nurses and other staff who require it on HIV and TB diagnostics, treatment and care as required (NIMART mentorship)
• Escalate patient care matters appropriately and ensure follow-up
• Support Facilities to implement all the HAST SOPs such as Treatment Retention and Acceleration Plan, AGL Strategy, FIPs and DIPs
• Provide Line Manager with a weekly schedule of activities per allocated facility
• Compiles regular monthly, quarterly and annual reports on activities and results as required, highlighting improvements in defined target numbers, noting and explaining deviations with a corrective action plan.
• Provides comprehensive weekly reports or as required for all staff reporting into Roving Cluster team lead
• Ensure all staff are reporting daily on WMS and My Performance
• Monitors the functioning of patient care, systems and processes at each facility and provides collaborative recommendations/solutions for improvement in order to meet the T90 Strategy, the ideal clinic, ICDM/ICSM and national core standards
• Provides clinical services as required
• Identify the key stakeholders at facility and community level
• Face to face engagement with key stakeholders to build relationships
• Build professional working relationships with all internal and external stakeholders, displaying sound abilities to listen, advise, influence, negotiate and present at all levels
• Ensure effective handling of candidate queries, complaints and compliments and drive positive solution resolution with an emphasis being placed on patient centricity
• Participate in funder site visits
• Engage with community structure to implement the T90 strategy within the communities they service
• Self-management:
• Demonstrate pride in BRHC’s brand, services and products
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up-to-date with regulations and new developments
• Maintain a positive attitude and responds openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards and targets
• Take ownership of personal career development, leveraging formal and informal opportunities
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
• Continually share, debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly, co-operative climate, understands group dynamics and applies appropriate facilitation techniques in working with others to achieve collective goals
• Display skill at influencing others and resolving conflict

Essential Qualifications

Qualifications

• Nursing Degree or Diploma, current registration with SANC, Health Assessment, Treatment and Care (Primary Health Care Diploma)
• NIMART certification is essential.
• SANC Registration

Desirable Qualifications

• Post qualification in HIV/AIDS/TB/STI is advantageous

Experience & Skills

• PHC qualification or 5 years post qualification experience. At least 2 years’ experience in HIV/AIDS and TB preferable.
• Experienced Professional Nurse currently registered with SANC
• Health Assessment Treatment and Care (Primary Health Care Diploma)
• Understanding the implications of new information for both current and future problem-solving and decision-making
• Proficient in the use of Microsoft Outlook
• Proficient in the use of Microsoft Office
• Experience in leading a team
• Drivers License
• Understanding and Interpretation of Tier.Net

Personal qualities & Behavioural competencies

Personal qualities

• Ability to connect the dots, make linkages and collaboratively work across the organization to optimize the client experience
• Be solution focused
• Has a customer centric mindset
• Able to connect with clients at different levels
• Maintain confidentiality

Behavioural Competencies

• Results orientation

BroadReach Culture Cornerstones

• We serve a mission greater than ourselves
• We do better everyday
• We are solutions driven not problem focused
• We turn all customers into raving fans