Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2020, Continental generated sales of €37.7 billion and currently employs more ...
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Claim Handling - Understand and explain pricing as agreed with Sales, with Fleet customer as well as Dealers. Understand and explain how pricing model implemented in Fleet partner. Analyse queries from Fleet customer and Dealers and provide appropriate corrective action. Design and compile workflow for all Fleet Administration related processes. Offer Administrative support into third party platform interfaces. Authorize orders. Daily release of invoices in our system. Monitor and Action Fleet Partner Order Status.
Payments - Collation/Matching of documents for Submission of docs to Fleet Customer for payment. Maintain the rolling remittance sheet for tracking of payment allocations
Monitoring of fleet receipts/ overdue from Fleet customer and to Dealers
Reporting - Maintain weekly reports on enquiries, responses and feedback so as to develop customer service analytics and trends. Establish and maintain routine reporting structures for Management reporting, Sales reporting and Dealer interface. Key liaison for communication on process updates and general fleet information for external & internal contacts.
Qualifications
Post Matric qualification in Business Administration
2 to 5 years experience in Sales Administration and Credit Management
At least 3 years experience in Business Systems e.g. SAP
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